Superior Ford of Plymouth MN

Steve, I brought my vehicle (20k miles and still under Steve, I brought my vehicle (20k miles and still under warranty) in for a noticeable vibration when speeds of 55 mph or higher were reached. They re Steve, I brought my vehicle (20k miles and still under warranty) in for a noticeable vibration when speeds of 55 mph or higher were reached. They recommended a front end alignment and rotate/balance of tires for $182. I paid my bill and asked the service person before I left the facility if anyone had driven the car after the work was completed. I was assured it had been. Drove the car and the same issue was still there which the service person confirmed when I returned with the car. I think what upset me the most was that it was pretty obvious that no one had drive the vehicle and just assumed the work done had fixed the probem. Turns out that the problem was a bad bearing in the rear drive shaft which was eventually repaired at your facility. Superior Ford did give me back half my money from the initial repair and also paid for a rental on my return visit. My issue is that this was my first visit to Superior Ford were a repair required more than just fixing something which was obvious (seat belt wouldn't retract). This does not bode well for the troubleshooting capability of the repair persons at your facility in my opinion if someone can't even bother to drive a vehicle after suppossedly repairing it. That's pretty fundamental diagnosis procedure. More

James was very friendly and detailed. I will be in again to get future maintence done. I will also recommend him to friends and family. to get future maintence done. I will also recommend him to friends and family. More

John was very patient with us,never interrupting our concerns,answering our questions with an honest and professional attitude.gave us some snacks showing his concern since we haven't had our lunch yet. concerns,answering our questions with an honest and professional attitude.gave us some snacks showing his concern since we haven't had our lunch yet.he diligently explained all the features of the ford escape.thanks john,good luck! mr.jonathan velasco More

They where great. I would recommend them to anybody. I will be back. I thought they treated me like I was part of the family. will be back. I thought they treated me like I was part of the family. More

The buyin experience was extremely good. The Salesman, Ronald Powell, was friendly, attentive and knowledgeable. We would ertainly buy from Superior Ford again and if possible have Ron as our salesman. Ronald Powell, was friendly, attentive and knowledgeable. We would ertainly buy from Superior Ford again and if possible have Ron as our salesman. More

I have had service once since purchasing new. Only an oil change, but was less then impressed. The tech doing the oil change indicated he was not a fan of Fords and would never own one. I told him of c oil change, but was less then impressed. The tech doing the oil change indicated he was not a fan of Fords and would never own one. I told him of concerns with a stutter while towing, a know eco-boost issue and he acted like he never heard of it and passed it off as a non-issue. I also talked to the body shop manager and showed him some paint defects, he took pictures and said he would send them in to Ford to see if it was cover. About a week later he called back and informed me that the stickers were in and I need to schedule a time to drop the truck off for repair. I questioned why a needed the stickers since the repair was not near the paint defect. I asked to confirm I get a loaner and he said no. I told him I had an issue with buying a new truck and not getting a loaner for a warranty repair. Another service person contacted me days later, appoligized about the loaner and said I would get a loaner. I have not had time to get the appointment scheduled at thiis time. I typically buy a new vechile every two years, I do not see buying from Brookdale again unless the customer service level is raised substantially. More

Great job, fast and efficient, it didn't take more than 15 minutes, plus they gave me a wash very informative as to how my car is performing 15 minutes, plus they gave me a wash very informative as to how my car is performing More

They were very good at keeping me up-to-date on the status of my car. I was pleased with the response I received from the service department. status of my car. I was pleased with the response I received from the service department. More

Ron was enthusiastic and willing to deal for the VUE. I did however take it to my mechanic and found some issues that need repair. It is leaking oil and had a bad coupling. this will run around $ 1,000 to did however take it to my mechanic and found some issues that need repair. It is leaking oil and had a bad coupling. this will run around $ 1,000 to fix. I do not know if Ron knew about this because he didn't seem to know much about the Saturn in general. More

I recently purchased a used vehicle and needed to purchase a spare ignition key. The service department was pleasant to deal with and the customer service was above average. Thanks! purchase a spare ignition key. The service department was pleasant to deal with and the customer service was above average. Thanks! More