Superior Ford of Plymouth MN

They lied to me about the amount of my trade in and the price of my new vehicle. I didn't find out until I was signing the paperwork and realized the numbers were wrong. When I asked about it I was yelled price of my new vehicle. I didn't find out until I was signing the paperwork and realized the numbers were wrong. When I asked about it I was yelled at and told to leave. They would not give me my title back from my trade in and they didn't tell me where my car was. I had to go find it. I left in tears. I was very scared. Not only would I never go back but I will worn you they are dishonest and hostile. More

I was able to pull in and the service team started working on my car immediately. They were very polite and listened to everything I had to say. When they had an update they stopped into the waiting r working on my car immediately. They were very polite and listened to everything I had to say. When they had an update they stopped into the waiting room to let me know. When the care was done the woman that checked me out explained that I had earned Owner's Advantage benefits and my oild change was free, that was great! They didn't have a part I needed but put it on order, I am still waiting to hear about that. More

Superior brookdale Ford was very helpful with helping me in ordering my car! and keeping me informed of its progress and arrival to the dealership. Ron Powell was a very helpful salesmen he worked with me in ordering my car! and keeping me informed of its progress and arrival to the dealership. Ron Powell was a very helpful salesmen he worked with me and told me all about things I wanted on my car and Al pryor was there and helped me too. Between the two of them they made my experience a very relaxing pleasureble one!!! I would diffidently recommen buying a car from them!! Thank you very much Guys Ron J. More

Everything is always timely and courteous. I do think your repair prices are high compared to other auto repair places. I really do appreciate the shuttle service you provide. I really needed it the ot your repair prices are high compared to other auto repair places. I really do appreciate the shuttle service you provide. I really needed it the other day. More

My salesman made sure I new everything about this car before I left the showroom also he followed me home to pick up tittle card so that I did not have to return to the dealership also stayed and program before I left the showroom also he followed me home to pick up tittle card so that I did not have to return to the dealership also stayed and programed the garage door opener feature on my truck. I had good service from superior ford. More

I didn't think I received the best experience I could have, only one man told me his name after I introduced myself. Then he said "I won't be here when you're done." I waited about an hour and then as, i have, only one man told me his name after I introduced myself. Then he said "I won't be here when you're done." I waited about an hour and then as, it felt like an after thought, one of the techs was done explaining tires to a man next to me. I was told you're truck should be done now mam, if you would go to the cashier and pay for it. I asked "Could I have a car wash?" He said "Well, I don't know if you're truck will fit in the wash" I said "It's been in there before" He said "I'll go and check, while it's going through you can pay". As I walked to the cashier I saw the same tech run after the man about the tires, I guess I would work with one customer at a time. I was never told about the work I had done on my F-250 truck, I saw the tech take it out to the wash. When I went in to pay I wondered what the charges were for, I was told the 3 diff.change would be 279.00$ I figured the bill would be about 350.00$ It was a little higher and that was ok, I thought the bill should have been explained better by the tech. When he came in the cashier to let me know it was washed I asked him "I thought the bill would be 279.00$" His quick response was" I didn't tell you that, the guy who did is gone." I said, "Oh it's not your table ,huh?" He said "right." I said "what about the car wash, why would you say you didn't know if it would fit? he said "some big trucks don't fit." I said why would they put in a wash that wouldn't fit the trucks?" He said some of the big diesels and 350's don't fit. I totally forgot to ask about the work done on the truck and that was the end of it. I guess I've been coming in to the dealer to have work done on my truck because I just don't trust anyone else to do it. After last night, I just don't know, in this world of trying to keep the customer and training employees about customer service, I think this particular tech could use more training. He was pleasant enough, but I didn't feel well informed about something I think is very important to me. I like very much being able to drive in the lube line and then have bigger things done to the truck without making an appointment. That is a draw for me to come to the dealer.I already had an idea of this particuler job that was done on the truck, from the last visit to Superior. So I was aware somewhat, of what I was in for. More

I know I would get great service. I have gone here for years for new cars and service on them. I trust Superior Ford for great service. years for new cars and service on them. I trust Superior Ford for great service. More

Process went pretty well, I went in to pickup my Expedition from service which was getting the once over before I was going to sell it. Had planned to by a used 2009 f150 loaded from the inlaws but Expedition from service which was getting the once over before I was going to sell it. Had planned to by a used 2009 f150 loaded from the inlaws but bumped into Don in the lot and ended up leaving with a new xlt. Not all the options I was used to with the Eddie Bauer Expedition but for us the price was close enough on the new XLT with the EcoBoost to the used truck I was about to buy. Happy we did it. Since I had not done a ton of pricing before I called 3 other dealers and mentioned I was about ready to pull the trigger and nobody offered any prices which were any different. So overall I am pretty happy with the new truck, will be even happier when I get used to the length of the Super Crew with the long box! Another reason I bought here is the Service department has been EXCELLENT and believe me I have a ton of experience with them!!! 2003 Expedition with Air Suspension = many issues! More

I will never visit this dealership again. The prices are rediculous and the staff comes accross as condescending jerks. oh this review is too short...you need to figure out the WHY...we just felt overcharge rediculous and the staff comes accross as condescending jerks. oh this review is too short...you need to figure out the WHY...we just felt overcharged and the people seemed un-friendly...this was the second time in a row. More

My over all experience was great. Ruth Chase did a great joc keeping me informed of the ETA of the vehical. Ruth also knew all about the vehical. She was knowledgable on all the options and option packag joc keeping me informed of the ETA of the vehical. Ruth also knew all about the vehical. She was knowledgable on all the options and option packages. Ruth also did an outstanding job of explaining the Sync functions and all the other interior functions. She not only knew the product in which she was selling, she was exceptional to work with. I would refer anyone to her and I will only work with her in the future. I also ordered a lot of parts for the vehical before it arrived. I delt with Frank Carlson in the parts department. He did an outstanding job of explaining what would fit and what wouldn't. He also did a great job in locating the parts and I received them when promised. More