Superior Ford of Plymouth MN

The ratings I gave in no way reflect the people I worked with. From sales, the manager and the finance person, they were all GREAT people. Buying a car for me is like having a root canal only my dentist n with. From sales, the manager and the finance person, they were all GREAT people. Buying a car for me is like having a root canal only my dentist numbs me so I don't feel anything. I hate it and do it only to keep my life going. I never feel like I am getting my money's worth, it is like bending over and hoping it doesn't hurt too bad. We have had a dot com bubble, a housing bubble, a student loan bubble, when are we going to have a car bubble? For what I paid for that car I could have bought a livable 3 bedroom 2 bath home in Arkansas with 10 acres. Unions suck the life out of this country. The reason I bought from you was because you didn't take the bail out money. I will never buy another GM (Government Motors) vehicle. My other pick would have been a Toyota because they are non-union. I just happened to be talking to a mechanic that works on all types of vehicles and he said Ford has come a long way improving their vehicles and Toyota's have gone down and recommended that I buy a Ford over Toyota. The vehicle didn't have MN features. Like heated seats (cloth or not), electronic start, those should be standard on all vehicles coming to MN. As a matter of fact, the vehicle I purchased for the price doesn't have near the upgraded features my other car had. I guess this is the new norm for America. Pay more, get less. Just a hint:Stop insulting my intelligence by referring to a car purchase as an "investment", it is a liability from the second you sign on the dotted line. Just hoping this makes it long past it's purchased extended warranty. More

Greg, the service advisor was extremely friendly and helpful, and they fixed everything! I'm so happy to be back in my 2013 Escape! I love that little thing! helpful, and they fixed everything! I'm so happy to be back in my 2013 Escape! I love that little thing! More

I thought there was an issue with the car warm up noises. The service department did a thorough check and assured me that it was a saftey feature and was normal. Very respectful and helpful. The service department did a thorough check and assured me that it was a saftey feature and was normal. Very respectful and helpful. More

My husband dropped off the car in the morning, and gave them his cell phone number to call when the car was finished. Several hours later he got a ride back to the dealership and waited for the call that t them his cell phone number to call when the car was finished. Several hours later he got a ride back to the dealership and waited for the call that the car was done. He waited an hour. Finally he went looking for assistance - and the car was done. No one bothered to call him. In fact, they called my parent's house's phone number - a number I have had to correct them on 3-4 times, as I haven't lived there in 7+ years. Boooooo!! More

Mike was very open, honest and professional with us as we looked at vehicles. I liked the fact that he wasn't pushy but just very attentive to what we were asking and what we were looking for. Mike is a gr looked at vehicles. I liked the fact that he wasn't pushy but just very attentive to what we were asking and what we were looking for. Mike is a great asset to your company. More

I had no appointment. I used the Quick service lane for an oil change and standard service check. I drove right in, they worked on my Explorer right away. I was back on the road within 45 minutes. The t an oil change and standard service check. I drove right in, they worked on my Explorer right away. I was back on the road within 45 minutes. The technician even moved my Explorer closer to the cashiers window for me (I walk with a cane) while I was paying for the service. More

I was looking for a used vehicle which brought me to Superior-Brookdale Ford. I felt no pressure and all of my questions were answered. Ronald went out of his way to see that I felt comfortable with m Superior-Brookdale Ford. I felt no pressure and all of my questions were answered. Ronald went out of his way to see that I felt comfortable with my choice and any concerns. I felt that the price was fair. More

Service is always timely, efficeient and even if there are issues, they are resolved cheerfully. I have always brought my escape there and will continue to do so are issues, they are resolved cheerfully. I have always brought my escape there and will continue to do so More

In for oil change and tire rotation. In and out very quickly. Work was begun immediately. Staff was very efficient and offered a car wash. quickly. Work was begun immediately. Staff was very efficient and offered a car wash. More

I have always received excellent customer service from Superior Ford, from buying my original Ford Focus in 2009, through all the service visits in the last 3.5 years, to trading in my Focus for a new one Superior Ford, from buying my original Ford Focus in 2009, through all the service visits in the last 3.5 years, to trading in my Focus for a new one. I did check other dealers for price and options, to educate myself, but Superior Ford was again the best price, as it was in 2009. I have no doubt that the customer service will continue to be excellent through the next several years of service on this Ford. Every individual I have dealt with at Superior, from the reception desk to the mechanic's station has been unfailingly cheerful and helpful. Ray was very helpful and informative while reviewing my options, going through all the different features on the car, and answering my questions. More