Superior Ford of Plymouth MN

Where to begin... Multiple repair visits for same item, trying to sell me parts that are not needed (oh sorry that was the truck next to yours), telling me the repair will be over $4000 which is at least 3 trying to sell me parts that are not needed (oh sorry that was the truck next to yours), telling me the repair will be over $4000 which is at least 30% of value, me having to find and offer alternatives rather than the service department, taking 3 weeks to fix,... It still cost me $2000 to have the original problem, an axle seal leak, fixed. An F350 diesel with only 108000 miles on it should not need this kind of repair in any way shape or form. I have done business with Superior Ford/Brookdale Ford for over 40 years. I have been a Ford person all my life, but if this indicates the "expected and normal" repair cost, I may not buy Ford products in the future. At this point I will could go off the topic of repairs and talk about Ford in general, but my past correspondence with Ford on general issues has lead me to understand Ford does not care about my concerns and what I would buy, only about making money. I thought those two items were related, but Ford does not seem to think so. More

Thank you every one. I made a difficult situation for myself. The whole crew went out of their way to make it work for me. I can't thank you enough. Don Castle was very helpful. Returned my phone calls, myself. The whole crew went out of their way to make it work for me. I can't thank you enough. Don Castle was very helpful. Returned my phone calls, and understood my concerns. I am very pleased, and will certainly recommend Superior Ford. More

I came in looking for a deal on a new Ford F 150. I also test drove the Chevy Silverado. I was not impressed with the Chevy as much as the Ford. My wife and I were treated well at your dealership and ever test drove the Chevy Silverado. I was not impressed with the Chevy as much as the Ford. My wife and I were treated well at your dealership and everyone answered all my questions. I did get a deal on the car, but of course I wanted a better deal. I know you need to make money to stay in business so I understand but we all want a deal. I will be curious how the service side of your dealership handles any issues that might come up, but I am sure you will do what is right by me the customer. Thanks again More

I stopped by the Express Lube after work on a Friday afternoon hoping they wouldn't be too busy for a fast oil change. After a short wait I rolled in and I was done and out of there in under 20 minutes afternoon hoping they wouldn't be too busy for a fast oil change. After a short wait I rolled in and I was done and out of there in under 20 minutes. Rating would have been higher; but the guys forgot my windshield reminder sticker, which I noticed before I left the dealer's lot, so went back around and they took care of that right away. More

I have purchased several cars from Superior Ford and will probably continue to purchase cars there as long as I need them. I also always have them serviced there. The people are always very friendly, courteo probably continue to purchase cars there as long as I need them. I also always have them serviced there. The people are always very friendly, courteous and helpful and I trust the work they do. This time I called for an appointment as my car was being towed there and they started working on it right away. More

I have always appreciated the attention given to me when pulling in for service on my two Ford vehicles. They value my time and go out of their way to accommodate. Most important to me, they stick to and pulling in for service on my two Ford vehicles. They value my time and go out of their way to accommodate. Most important to me, they stick to and stand behind their promises. When I was told I would be getting a call the next morning on the status of my Ford Edge, I received a call right about 9:00 am the next day. Unlike other dealerships I've been to, I feel like a valued customer rather than someone pushed through their monstrous service department machine! More

My truck was hit in the left front wheel by a car. My truck was hit in the left front wheel by a car. Their mechanic said there was nothing wrong and I could take it home. until another mechanic the My truck was hit in the left front wheel by a car. Their mechanic said there was nothing wrong and I could take it home. until another mechanic there and I found the damage. $2422.84 worth of front end parts were then replaced. A short time later I called and informed Chris, nice service gal, there was still a cluck in the front end. I brought it back in, their mechanic could not find the problem, charged me $65. I, a layman, found the problems recently. One was a problem with a drag link they had replaced and another was bent sway bar links and bad bushings they did not find before. Their general manager Tom Rabiola and service manager Steve Clark said they would not replace the bad, new part, because the warranty was for one year, (even before looking at it) it did not matter to them that I had brought it in shortly after the new parts were put on. They said I should have keep bringing it in while the clunk continued, no doubt charging me $65 at a time. I believe the management at Superior Ford is the most dishonest as I have ever found. And some of their mechanics are inept. More

I pulled my car in the service door, I was greeted right away and service was done in a timely manner. I cannot remember who helped me. away and service was done in a timely manner. I cannot remember who helped me. More

Everyone I had contact with from my initial e-mail message to the cashier was very courteous and friendly. The in and out time was excellant. Great overall experience and I will absolutely return. message to the cashier was very courteous and friendly. The in and out time was excellant. Great overall experience and I will absolutely return. Have already recommended your service department to several others. Thank you! More

Steve, you may remember me. I brought my vehicle in for the second (maybe third) time to have my satellite radio repaired this week. Because it was not fixed correctly the first time, and my car was dam the second (maybe third) time to have my satellite radio repaired this week. Because it was not fixed correctly the first time, and my car was damaged in the process of the attempted fix, I was asked to schedule a time when I could leave the vehicle for 2-3 days to fix it correctly and repair the damage and a loaner would be provided. This took some time because rely on the vehicle for transporting my very busy family of 5+ to numerous activities nearly every day. When I dropped my car off (an Expedition EL) I was offered a vehicle I could not fit my family in (with car seats). After discussion back and forth and the reminder that I was in this position because of the mistake the dealership made during the original repair, I was finally able to get approval for a mid-size car we could fit in (barely). I left disappointed this had been so painful. When I picked up the vehicle I learned they had not completed my power steering fluid flush (noted as a need during my last oil change and I asked that it be completed during this visit) and was asked to pay another $100 deductible for the repair. I had been assured this would not be a problem since you were addressing an issue that hadn't been fixed correctly the first time. After 20 minutes of research, you (Steve) waived the fee, but seemed much more focused on educating me on the terms of my warranty than listening to me or empathizing with my situation. I was there because your team failed to diagnose and fix my issue right the first time and damaged my car in the process. And I paid you $100 for that. Why would I pay you another $100 to fix it right the second time? The fact that we had to have the conversation was frustrating and the fact that I was late to meet my brother in law because of it made it worse. And no one apologized for the inconvenience. Finally, I was left to locate my vehicle on my own. It was sitting in the back of the garage and it was unwashed. And there are nicks in the dash where the replacement part was affixed. I won't be asking you to make it right this time. I've learned my lesson. I've been a regular customer for a long time. I've been a Ford owner most of my adult life and dealt with dealerships in at least 5 states. This was the most frustrated I've been. I expected more... More