Superior Ford of Plymouth MN

Everybody knows that between dealers and customers, there is information asymmetry. That is, dealers know more about the vehicles than the customers. The relationship is built on trust. Customers select one is information asymmetry. That is, dealers know more about the vehicles than the customers. The relationship is built on trust. Customers select one to the extent that they can trust it. This dealer is certainly not the one I can trust. I visited this dealer once and tested one model. I expressed my interest to buy one. You know what, a guy told me that I can't buy it at the price listed. I can't believe what I heard: the listed price is for the "green" one, not a different color I wanted. I also wanted to trade in a car. The price they offered--a couple of hundred bucks. At other dealers, I can get at least 1000 dollars. Based on my personal experience, I definitely will not recommend this dealer to any of my friends. More

I purchased a 2007 BMW X3 and was told it had the remaining warranty which would cover everything right down to the windshield wipers. Shortly after purchasing the vehicle I n had several neighbors remaining warranty which would cover everything right down to the windshield wipers. Shortly after purchasing the vehicle I n had several neighbors comment on how odd my car sounded. I brought it to BMW to have it serviced. To my surprise they told me the engine warranty was voided by BMW way before I purchased the vehicle. They told me the reason was because it never had been brought in for it's regular maintenance and had not had an oil change in 30,000 plus miles. I called Superior and they assured me they would take care of me. Well, the didn't. They ended up saying the only thing they would do is pay half of the repair cost which was well over 2,000. They also would not even pay for the extended warranty. I ended up trading the vehicle back to them and they deducted over $2,000 even though I had not changed the value by the number of miles driven (under 1,000). I ended up having to spend over $6,000 to get into a similar vehicle that smelled like smoke and was a car I really am not even happy with. I have several family members in the car business and they all said they definitely should have returned the car. The GM of this dealership was beyond an xxx to us. He was so unprofessional and was actually very condescending and rude. I have never been treated so poorly by anyone claiming to be in the service industry. My husband and I are most likely still going to court over this one! BEWARE!!!!!! More

I purchased a 2007 BMW X3 and was told it had the remaining warranty which would cover everything right down to the windshield wipers. Shortly after purchasing the vehicle I n had several neighbors remaining warranty which would cover everything right down to the windshield wipers. Shortly after purchasing the vehicle I n had several neighbors comment on how odd my car sounded. I brought it to BMW to have it serviced. To my surprize they told me the engine warranty was voided by BMW way before I purchased the vehicle. They told me the reason was because it never had been brought in for it's regular maintenance and had not had an oil change in 30,000 plus miles. I called Superior and they assured me they would take care of me. Well, the didn't. They ended up saying the only thing they would do is pay half of the repair cost which was well over 2,000. They also would not even pay for the extended warranty. I ended up trading the vehicle back to them and they deducted over $2,000 even though I had not changed the value by the number of miles driven (under 1,000). I ended up having to spend over $6,000 to get into a similar vehicle that smelled like smoke and was a car I really am not even happy with. I have several family membersin the car buisness and they all said they definately should have returned the car. The GM of this dealership was beyond an ass to us. He was so unprofessional and was actually very condesending and rude. I have never been treated so poorly by anyone. My husband and I are most likely still going to take go to court over this one! BEWARE!!!!!! More

The used car manager wont work with us in buying a used ford escape..Gave me this bull story that their insurance co wont let test drive the vehicle alone... also we wanted the vehicle put on hold for abou ford escape..Gave me this bull story that their insurance co wont let test drive the vehicle alone... also we wanted the vehicle put on hold for about 5 days and he wont do it ..the reason was that we were waiting on my 2000 dollar insurance check to arrive so we can use it as a down payment and he wont even work with us in trying to hold this vehicle.Later that day i went to rosedale ford and they let me test drive a vehicle by myself and they will hold the vehicle for me...So i bought this vehicle right away and superior ford lost a goos customer More