Superior Ford of Plymouth MN

surprized and pleased Derek was very helpful and knew what I needed and went the extra mile to make me feel like I was important as a customer Derek was very helpful and knew what I needed and went the extra mile to make me feel like I was important as a customer More

Very professional and courteous service representatives. Timely service provided. Did not attempt to upsell me with additional products or services such as wiper blades, air filters etc. Very reliable. Timely service provided. Did not attempt to upsell me with additional products or services such as wiper blades, air filters etc. Very reliable. More

Dependable In all the years I've been having my vehicles serviced, I have never been as pleased as I am with Superior Ford's service. Their Service Team wrote t In all the years I've been having my vehicles serviced, I have never been as pleased as I am with Superior Ford's service. Their Service Team wrote the book on Service. They do what they say, make excellent recommendations and know how to communicate. It feels like no one at Superior Ford goes home until all customers know the status of the vehicles. To me, the key to good service is excellent communication. More

Incomplete attention to required repaires. I purchased a used Flex. They did a inspection of the car and found some problems. which they said they would fix. The price for the car was increase I purchased a used Flex. They did a inspection of the car and found some problems. which they said they would fix. The price for the car was increased approx. $1,500 over the price the salesman quoted me, to cover the costs to correct the problems. They replaced the knuckle assembly-front wheel. They removed seized wheel bearing, They replaced hub asy-wheel put on four new Advanta tires mounted and balanced them After all that work they were not SMART enough to an alignment the car. I drove the car for approx. 14,000 miles. the tires on the front were worn all the way to the threads of both front tires. They did not take any responsibility for the condition (no work warranty) no tire warranty) just a bill of $786.31 More

As usual I came away very pleased with the services and appreciated getting great personal attention. I trust the work that was done and got a great value too. appreciated getting great personal attention. I trust the work that was done and got a great value too. More

Derek went to work I reached out to the dealership about a truck on the lot and Derek immediately called me back. We set up a test ride and that particular truck didn't I reached out to the dealership about a truck on the lot and Derek immediately called me back. We set up a test ride and that particular truck didn't fit so he went to work and found a better truck at another dealership. He went over and personally picked it up and the deal was done. Thanks Derek! More

Front end damage from deer From working with AmFam the evening of the deer hitting my car to the call I made to Superior Ford the next AM I was impressed with professionalism. From working with AmFam the evening of the deer hitting my car to the call I made to Superior Ford the next AM I was impressed with professionalism. Ford had my paperwork ready and advised on process. I brought my car in the following Monday in a matter of minutes manager of body shop called for my rental while Lucas Stauffacher examined by vehicle and explained the process. Thursday of of same week my Edge was ready and repairs, new bumper, done. I am completely satisfied with process and repairs. Huge tanks to all More

Great customer service. Oliver and Doug answered all my questions and made it a smooth process. First time buying a Ford and very pleased with the SUV questions and made it a smooth process. First time buying a Ford and very pleased with the SUV More

My car wash brought in and I was immediately helped. The work was done in the time they said. I was kept informed on the process each day as the work spanned parts of 3 days. Stephanie and the rest of the work was done in the time they said. I was kept informed on the process each day as the work spanned parts of 3 days. Stephanie and the rest of the advisors are always great to work with. More

Good experience This is my second Lease with this dealership, it was a good experience as the first time. Everyone is straight forward and honest about the options th This is my second Lease with this dealership, it was a good experience as the first time. Everyone is straight forward and honest about the options they have to offer. I hope to do more business with them in the future. they need to bring back the free car wash, I had that little perk on my first lease. sad you can not provide that service any longer. More