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Superior Ford of Plymouth MN
Plymouth, MN
1,743 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,743 reviews
February 04, 2020
Very upset, didn't have vehicle I set up a service appointment almost month in advance for first thing in the morning to avoid any complications. I delivered my truck at 8am, and nev I set up a service appointment almost month in advance for first thing in the morning to avoid any complications. I delivered my truck at 8am, and never heard back. They didn't inform before they closed that my truck was not ready, and I wouldn't be getting it back on time. I need my vehicle and if I don't have I need make a plan to accommodate. I had to call and track it down and the service department was closed. Not only did they have the truck for two full business days, it was out windshield wiper fluid when I got it back. Not the biggest deal but if you're going to keep someones vehicle for two days that shouldn't be an issue. More
by kc_e
Verified CustomerEmployees Worked With
Joe Bretto
February 04, 2020
Great Salesman Jeff was very knowledgeable about the truck and its many features. He took the time, late on a Friday evening, to sit in the truck with me and show me Jeff was very knowledgeable about the truck and its many features. He took the time, late on a Friday evening, to sit in the truck with me and show me many of the available features and settings. I was impressed with his knowledge and willingness to spend this time with me. Thanks. More
by RICK.GORTER
Employees Worked With
Michael Sehr, Jeff Chalin
February 03, 2020
Terrible support after sale I called ahead to verify the car was there and told them I was coming to drive it. When we arrived, the car would not start due to a dead battery, eve I called ahead to verify the car was there and told them I was coming to drive it. When we arrived, the car would not start due to a dead battery, even though the salesperson had told me he had driven the car. After waiting, they got the car started and we drove it. The sales person and sales manager were fine, not very pushy. They were unwilling to deal on price. After deciding to purchase the car and working with paying for it, we were informed that there was a 60 day drive train warranty even though the salesperson said their would be a 60 day bumper to bumper warranty. After getting home with the car, we realized one of the keys for the car did not work. When I called, the salesperson said that those were the keys they had for the car and if they didn't work then we would have to get it programmed and we would have to pay $100 for the programming. I would expect that the keys they gave us for the car would work. To me, they do not care about return business and for this reason I can not recommend this dealership. More
by BROCKFLYER
Employees Worked With
Jeff Chalin, Jimmy Woessner
January 31, 2020
Great Sales Crew; Hidden Pricing; Service Department C+ Purchased a new vehicle through Superior. Derek Jones is great and easy to work with. He listens to customer needs/wants and is thorough on showing th Purchased a new vehicle through Superior. Derek Jones is great and easy to work with. He listens to customer needs/wants and is thorough on showing the features of a new car so that the owner can easily use them. He's professional yet friendly -- one of the best. Manager schedules appointments with customers at will and then informs the customers. He doesn't care if that's a good time for the customer or not. Manager and Superior also floods customers with emails, calls and text messages. Finance Department will add in items to the pricing and this is nonnegotiable. You pay or you leave without the vehicle. Asking for an explanation is an effort in futility as they make no efforts to explain (or explain in circles). Take it or leave it -- they don't care. Service Department rates at C+ on its good days. They listen with only half an ear and perform maintenance that they believe is necessary -- AND will charge the customer for it. If you use the Service Department, know what you want and only pay for what you request. More
by katieg1
Employees Worked With
Derek Jones, Michael Sehr
January 31, 2020
Awesome Experence Ruth made the purchasing experience very easy. She fully fill my request of type vehicle and the payment to the tee. I would lease another vehicle Ruth made the purchasing experience very easy. She fully fill my request of type vehicle and the payment to the tee. I would lease another vehicle from this dealership. More
by By ford only
Employees Worked With
Michael Sehr, Ruth Chase
January 31, 2020
My experience with Kevin was as low stress and relaxed as a car purchase can be. Additionally, in my opinion I was given good value on my trade. I would definitely consider buying or leasing my next vehicl a car purchase can be. Additionally, in my opinion I was given good value on my trade. I would definitely consider buying or leasing my next vehicle from Kevin at Superior Ford. More
by twente55
Employees Worked With
Kevin Carter
January 31, 2020
Very satidfied Very straightforward and followed through on any question fast.. Best price and well worth the extra drive as we live three hours away, we will buy h Very straightforward and followed through on any question fast.. Best price and well worth the extra drive as we live three hours away, we will buy here again! More
by realtorseanmac
Employees Worked With
Michael Sehr, Oliver Harvey
January 30, 2020
Super salesman Derek found the new truck we wanted at the price we wanted. Super friendly and helpful, not brash and pushy (which we really dislike). He introduced Derek found the new truck we wanted at the price we wanted. Super friendly and helpful, not brash and pushy (which we really dislike). He introduced us to all the features and even set up the electronics and apps. More
by p_mwinter
Employees Worked With
Derek Jones
January 30, 2020
I enjoyed my service when I had to take my car in to get serviced. The turn over time was exactly what I was told. I would buy another vehicle from there serviced. The turn over time was exactly what I was told. I would buy another vehicle from there More
by gerrellhawthorne
Employees Worked With
Derek Jones, Joe Bretto
