Superior Ford of Plymouth MN

Oil change and battery service. Quick Lane took quite a long time to service battery. Battery cable changed and new battery installed. Oil change was quick. Service completed correc Quick Lane took quite a long time to service battery. Battery cable changed and new battery installed. Oil change was quick. Service completed correctly but a little to long of time. Total time at dealership was about 4 hours. More

Repair of back hatch on Escape Dropped my Escape off after hours and left keys in drop box on 8/14/19. Had not heard anything on my car so called around 4pm on 8/16/19. After wait Dropped my Escape off after hours and left keys in drop box on 8/14/19. Had not heard anything on my car so called around 4pm on 8/16/19. After waiting on hold for over 20 minutes I finally reached someone who said "Ohhh wait a minute please" put me on hold and than came back and said my car was ready. Turns out my car was ready on 8/15/19 per the paper work and no one ever called me that it was ready. Not sure if this is because my car is a lease and there was no charge to me. Not sure what your process is for contacting people when their cars are ready but this definitely didn't impress me. More

Strike 3 My last three service visits to Superior were poor, average and fair. I only returned because the Service Manager called after my poor visit. On that My last three service visits to Superior were poor, average and fair. I only returned because the Service Manager called after my poor visit. On that trip, I sat in line for 10-15 minutes before being approached, and was not serviced in the order received. When told 15 more minutes it was closer to 35 minutes. I then returned and received average service. Minor, but the reminder sticker had my current mileage, not the suggested return mileage. During my most recent visit, I was approached about a cabin filter. When I questioned the price the service person said they are difficult to access and "they take some time". I agreed to the change. When I got in my vehicle there was a new filter and an access cover on the passenger side floor. I went back in a asked them to finish the installation. The crew member was polite and apologetic and really fast. It took less than 2 minutes to reinstall. I will be doing it myself in the future and saving the additional $60.00+. As I was about to leave again, I notice there was no reminder sticker on the windshield so I went back in a second time to request one. They come in handy and I imagine encourage customers to come back to Superior Ford. As I said to the Service Manager that called me, I can get that service at a Jiffy Lube for a lot less money. I take my car to a Ford Dealer assuming I get better quality work. Not sure I am getting that at Superior. As convenient as the location is to my work, I will now be taking it to a local service shop or the Ford dealer near my home. More

Slow service First off I waited for a month to get service . No loaner car available when I dropped off my car . . I have a 2018 Ford Focus sel with the 2.0 motor First off I waited for a month to get service . No loaner car available when I dropped off my car . . I have a 2018 Ford Focus sel with the 2.0 motor and an automatic transmission. I bought it in because the transmission surges and and hesitation. They told me it needed a computer upgrade and it shifts in parameters now. But in real life nothing has changed. I will never buy a Ford product again. More

Zero stars if possible They failed to: Call me upon completion of repairs Walk me through repairs Complete additional work they said they would Failed to provide proper They failed to: Call me upon completion of repairs Walk me through repairs Complete additional work they said they would Failed to provide proper documentation More