Superior Ford of Plymouth MN

Very Satisfied I brought my 2018 Ford Mustang in for my 10,000 mile service (oil change and tire rotation) and was very satisfied with the efficiency of the service I brought my 2018 Ford Mustang in for my 10,000 mile service (oil change and tire rotation) and was very satisfied with the efficiency of the service technicians. Ronald Powell (he sold me my Mustang) also recognized me and took time to shake my hand and greet me. He asked me about the car and how satisfied I was with my purchase. I am extremely satisfied with my purchase and the service (5,000 and 10, 000 mile) I have received on my Mustang. More

Great Service I had an appointment, and they were all ready when I got there, even mentioned the extended warranty would apply. The service rep said up front that i I had an appointment, and they were all ready when I got there, even mentioned the extended warranty would apply. The service rep said up front that it would take a couple of days, so there were no surprises. They found the problem and repaired it, and the car is running great. More

Good service I’ve been to Superior several times and always pleased with the service and personnel. The location is convenient for us and within minutes of our hom I’ve been to Superior several times and always pleased with the service and personnel. The location is convenient for us and within minutes of our home. More

GOOD INVENTORY - GOOD PRICE Overall the buying process was O.K. There seemed to be a miscommunication between the salesman and finance and the process took way longer than was ex Overall the buying process was O.K. There seemed to be a miscommunication between the salesman and finance and the process took way longer than was expected. Also seemed to be a problem with getting a hold of the salesman to start the process. I visited your dealership on a Saturday and talked with Don Castle. I took his card that had all of his numbers on it. The following Wednesday we decided to purchase a particular vehicle and wanted to make sure it was held for us. I first texted him at 8:30 am on his cell number. No reply after an hour. I then called and left a message on his cell. 2 more hours went by and no reply. I then called the main dealership line to see that he was actually in that day and they said he was. I was transfered to his desk phone and left another message. 1 more hour went by and no reply. I finally called his desk again and got an answer. I am not sure what happened with all of the messages I left him, but I was finally able to give him a credit card number to hold the vehicle. More

Impressive! First-class customer service Dealership is conveniently located to us. Sale representative (Oliver Harvey) was great to work with; strong vehicle product knowledge, answered all o Dealership is conveniently located to us. Sale representative (Oliver Harvey) was great to work with; strong vehicle product knowledge, answered all our questions and made good recommendations. Finance department (Rich Kouda) was also great to work with; efficient, fast and explained the documentation thoroughly. More

Went above and beyond I had my heart set on a ruby red Ford Expedition XLT with black interior. They searched and found me my dream vehicle in another state and brought it I had my heart set on a ruby red Ford Expedition XLT with black interior. They searched and found me my dream vehicle in another state and brought it back. One happy gal here. More

Lack of techs. Had an appointment for over 3 weeks, brought my car in early for a check eng. light they still did not get to it for 2 days got car back half way into Had an appointment for over 3 weeks, brought my car in early for a check eng. light they still did not get to it for 2 days got car back half way into 3rd day. I have bought several vehicles at Superior ford and i am not sure if i am up for buying anymore there. The lack of techs is the problem and it is a problem all over. More

Warranty coverage of door ajar alert I am satisfied with warranty service. John McClleland informed me that repair was under warranty at last oil change. I called for appointment, as par I am satisfied with warranty service. John McClleland informed me that repair was under warranty at last oil change. I called for appointment, as part needed to be ordered, at this time I informed John that my engine light was on. I explained that I had live chat with Ford. Gal informed me it was related to my alerts and possibly a fuel intake alert. She explained how to clear, I tried did not work. When I brought car in for warranty work I did not mention, my mistake. So when I drive away and engine light on I wasn't concerned. I am told that it will reset computer with combo city highway drive. Since I'm rural I don't expect it will clear any time soon. My paper work does have entry that engine light on. No one mentioned to me before I left. I will mention at next quick lane visit. More

Great buying experience Derek Jones was awesome and accommodating with the purchase of our F350 Pick-Up. Happy to go the extra mile for us and make our purchase an enjoyable Derek Jones was awesome and accommodating with the purchase of our F350 Pick-Up. Happy to go the extra mile for us and make our purchase an enjoyable experience. Thank you Derrick. More