Superior Ford of Plymouth MN

Always excellent service. Always make things right. I've been going to this dealership for nearly 15 years now for my various Ford vehicles. They're courteous and knowledgeable. I've had to have some I've been going to this dealership for nearly 15 years now for my various Ford vehicles. They're courteous and knowledgeable. I've had to have some body work done from time to time and they are fair and the work is top notch. Service department is excellent. Superior Ford is why I stick with Ford. More

Great customer service Oliver was great. Easy to work with. He spent over an hour after my purchase to acquaint me with my new Edge. He went the extra mile. Oliver was great. Easy to work with. He spent over an hour after my purchase to acquaint me with my new Edge. He went the extra mile. More

Poor communication from service advisor. I had a 9:00 am apt. to fix a recall on my 2016 Explorer. I had to call at 6:15 to find out the status of my repair. Service advisor said they could I had a 9:00 am apt. to fix a recall on my 2016 Explorer. I had to call at 6:15 to find out the status of my repair. Service advisor said they could not get it done that evening, and that I would have to wait until the next morning. The next morning she called to let me know I needed rear brakes and tires. I knew better, because I had just had rear brakes installed 10,000 miles previously. Ten minutes she called back to let me know I didn't need brakes that they got the two white Explorers mixed up. I just hope there wasn't more than two white Explorers up there at the same time. More

Thanks for your help . I know I didn’t have a appointment but my breaks needed to be fixed. I was told that I could get the car back the same day. However I ended up havin . I know I didn’t have a appointment but my breaks needed to be fixed. I was told that I could get the car back the same day. However I ended up having to leave the car at the shop until the next day. I still appreciate the work that was done. More

Surprise Purchase My husband and I have made an appointment with Ron to start to talk through options for our current lease F-150. we have been in his office last Octob My husband and I have made an appointment with Ron to start to talk through options for our current lease F-150. we have been in his office last October as we knew we were going to be over miles on our lease and did not quite know if we wanted to purchase the truck or return it. we had actually started looking at other manufacturers as well to find ways to make sure our payment was at a decent price. Ron did an exceptional job of listening and being patient with our frame of mind in trying to figure out what was best for us on overall purchase investment, price and interest rate. there was actually a moment where my husband and I were ready to leave the dealership to talk things out when Ron showed us a used f150 that we hadn't looked at yet. We instantly had her interest part by the vehicle and took it out for a test drive. Before you knew it we were sitting down filling out the full application. I also have to make a mansion to Rich and finance he was fantastic he made that portion of the process very smooth and as less stressful as possible. He was very visible to what he was doing and also was realistic at what the banks would come back with. She understood that each customer has a different situation and was more than willing to be flexible and make sure that we were understanding of all the options on the table. For our first purchase was Superior Ford we were very happy. Thanks! More

My hour and a half oil change The work was done well and the staff was friendly and competent. What I had a little problem was that there was just one car in front of me in line a The work was done well and the staff was friendly and competent. What I had a little problem was that there was just one car in front of me in line and the whole process took an hour and a half. More

Very satisfied. Derek was very helpful and informative, everyone I met was very friendly and I felt very comfortable . I would definitely recommend Superior Ford to Derek was very helpful and informative, everyone I met was very friendly and I felt very comfortable . I would definitely recommend Superior Ford to anyone. More

Very good experience, I enjoy working with Derek Jones Leasing or buying a vehicle has always made me nervous. You never quite now if your getting the best deal possible. I have, the last two leases, dealt Leasing or buying a vehicle has always made me nervous. You never quite now if your getting the best deal possible. I have, the last two leases, dealt with Derek Jones. Derek has gone to bat for me and I do believe I received the best monthly payment available to me with the amount I chose to but down. I will be back in 3 years and do it again thanks to Derek and Superior Fords customer service. More

They actually care and put my needs first From the front desk person, sales person and finance person I felt respected and cared for as a human, not only a customer. The sales person truly too From the front desk person, sales person and finance person I felt respected and cared for as a human, not only a customer. The sales person truly took my needs and wants, provided education and offered me choices. The finance person was also respectful and at no time during the looking to final sale did I ever feel pressured or rushed. I will gladly buy another car here. More

Great approach and no pushy sales man to deal with Oliver have been extremely helpful and open for any questions. I was not really sure what I was looking for when I visited dealership at first, not kn Oliver have been extremely helpful and open for any questions. I was not really sure what I was looking for when I visited dealership at first, not knowing what car and model I want and I have not even decided if I want new or used one. Oliver showed me all options and tested different models with me. I am so pleased with the choice I made with his help. He was also very helpful with turning back my leased car to make sure I am not getting any additional charges on my return. Overall great experience! More