Superior Ford of Plymouth MN

recall great service, great team,would highly reccomend to others. location not so ideal but overall a profesional dealership by far, keep up the good work! great service, great team,would highly reccomend to others. location not so ideal but overall a profesional dealership by far, keep up the good work! More

This is from my last trip I dropped my truck off Sunday night. Called Monday at 1 to see why I hadn't heard anything. I was hung up on five times. 6th call I asked the rece I dropped my truck off Sunday night. Called Monday at 1 to see why I hadn't heard anything. I was hung up on five times. 6th call I asked the receptionist to have someone call me. 3.5 hours later no one had called. I called back and still had to wait 45 minutes for someone from service to call me. They hadn't started yet. They got a guy on it but I only had a 10 minute window to pick up. Pretty awful experience from start to finish as a consumer. More

“If we can fit you in...” I made an appointment a month out to have the radio fixed on my Ford CMax. I received no less than five confirmation calls, texts and emails prior to I made an appointment a month out to have the radio fixed on my Ford CMax. I received no less than five confirmation calls, texts and emails prior to the appointment. Upon arriving in the service area, I was checked in and talked with the service rep about my issues. As I was getting ready to leave, he asked me if I would need my car back tonight saying it was possible they may not be able to work on it today. I protested and ultimately the work was done. But what good is an appt if the possibility exists that it won’t be honored? Also, I used the shuttle service which is very helpful however the driver was quite unfriendly. More

Great Help and upfront and honest Worked with Chris Tema and he was terrific. Am going through some financial stuff with my divorce and he explained my options when I told him what I Worked with Chris Tema and he was terrific. Am going through some financial stuff with my divorce and he explained my options when I told him what I was looking for. He knew we drove 2 hours to get there and he had the vehicles already for me to look at. The paper work was exactly how he explained it over the phone and there were no surprises. And he filled my new car up with gas before I left so I didn't have to run right to the gas station to make it home. It was a great experience. More

Honest detailed technical knowledge of 2019 Expedition Jeff was extremely knowledgeable of every technical detail about the 2019 Ford Expedition Platinum that we eventually purchased. He also knew about an Jeff was extremely knowledgeable of every technical detail about the 2019 Ford Expedition Platinum that we eventually purchased. He also knew about and was able to compare it to competing vehicles. If he didn't know the answer to a question he would admit it and then find out. We were never misled by any of the staff. We did a lot of research and feel we got a fair deal from Superior. More

Awsome People Everybody that works at superior ford are great. Love dealing with Mike Larkin, John and others. Very helpful and pleasant to work with. been going to Everybody that works at superior ford are great. Love dealing with Mike Larkin, John and others. Very helpful and pleasant to work with. been going to superior for since 1974, bought all my vehicle with them and multiples. Love the people. More

Derek Jones is the best Salesman Ever!!! Derek Jones and everybody in the sales department work there Butts off to make sure they get the deal done. I will add as long as Derek Jones keeps wo Derek Jones and everybody in the sales department work there Butts off to make sure they get the deal done. I will add as long as Derek Jones keeps working there I will keep buying trucks and suvs from him. I can't put into words how good he is and he has the best attitude I have ever seen. More

Sales manager was a jerk, but everyone else was great! My sales guy and finance guy were great. They were both personable and easy to work with. The sales manager, not so much. When I pointed out some flaw My sales guy and finance guy were great. They were both personable and easy to work with. The sales manager, not so much. When I pointed out some flaws I wanted addressed he dismissed my concerns. Was going to pass along the cost to fix to me like there is no profit margin in used cars and they didn't miss anything in their pricing. More

Easy Lease Turning in my previous Ford Fusion lease for a new one was a breeze! Ruth already had pricing for me when I got to the dealership. And Superior Ford w Turning in my previous Ford Fusion lease for a new one was a breeze! Ruth already had pricing for me when I got to the dealership. And Superior Ford was willing to work with me to make the lease affordable. More

My experience of leasing a car with Superior Ford was great. The employees at Superior Ford made the leasing process easy and seamless! Going in I did not know much about leasing vehicles and their knowledgeable The employees at Superior Ford made the leasing process easy and seamless! Going in I did not know much about leasing vehicles and their knowledgeable sales people and finance managers were able to help me understand the whole process, laid out my options and helped give advice. I thought the service was great and I would recommend Superior Ford to anyone looking to buy or lease a car. More