Superior Ford of Plymouth MN

Dereck was great and very helpful with everything. Honest and upfront about everything. Very knowledgeable. The only problem is that we never got the documents emailed to us. We received this surv Honest and upfront about everything. Very knowledgeable. The only problem is that we never got the documents emailed to us. We received this survey so I know they had our correct email. We also checked junk. More

Simple, straightforward, good attitudes, knowledgeable sales rep. Time spent on the sales floor was not wasted. A good example of peak dealership execution of services. sales rep. Time spent on the sales floor was not wasted. A good example of peak dealership execution of services. More

My service visit went very well and very quickly.. They were highly skilled and efficient. I felt that I was in good hands at Superior Ford. were highly skilled and efficient. I felt that I was in good hands at Superior Ford. More

I appreciate the clear communication from Jason, the polite and quick service. I needed to head out of town unexpectedly for family business and was glad to get in and out so quickly. polite and quick service. I needed to head out of town unexpectedly for family business and was glad to get in and out so quickly. More

Jason is smarter than the average bear! Friendly and helpful. That is all I have to say. Why do you need twenty five words? That helpful. That is all I have to say. Why do you need twenty five words? That More

Very happy with the attention, responsiveness, and service delivered by Shawn and Joe. Ford extended warranty saved my bacon on a major repair, and Superior dealership covered a few extra days of ren service delivered by Shawn and Joe. Ford extended warranty saved my bacon on a major repair, and Superior dealership covered a few extra days of rental required due to backordered part. Much appreciated! More

I was able to get my car in immediately for the recall at my convenience. They took care of my car the minute I drove into the service department. Everyone was professional and reassuring and took care of th my convenience. They took care of my car the minute I drove into the service department. Everyone was professional and reassuring and took care of the appointment very quickly Was easy and very painless Very Satisfied More

I brought a Ford focus hatchback back in 2018 I love it. I never had a problem yet with services from superior Ford i will probably buy another car from this dealer. I never had a problem yet with services from superior Ford i will probably buy another car from this dealer. More

I was told up front about the wait and I will definitely go back. I purchased my vehicle in Bloomington and was not happy with the follow up. go back. I purchased my vehicle in Bloomington and was not happy with the follow up. More

I stopped in to have my oil changed twice in a week but was turned away because they were so short staffed. The third time I went I told them I would wait the hour because I needed it done before my Thanks was turned away because they were so short staffed. The third time I went I told them I would wait the hour because I needed it done before my Thanksgiving drive. After a hour long wait they had my car in the shop for under 15 minutes. I paid the $56 and was on my way. When I hit the highway I could smell something weird and my car was making a horrible sound. I knew they were closed for the night so I went back right away in the morning. I called and called with no answer. Even while I was parked in the Quick Lane, no one was answering but I could hear the phone ringing and watch the guy at the computer ignore it. When he finally picked up I told him that something was very wrong and I needed them to check it out right away. I pulled in they discovered that my oil cap was not put on and oil was covering my entire engine. I waited patiently while they refilled the oil and power washed under the hood. I understand mistakes happen – that is not why I am writing this. I come to the Ford dealer and pay more money excepting amazing service. Not only was I turned away multiple times, they messed up (big time) and then they were not even going to note it in my vehicle's profile until I asked. This is a new vehicle with 13K miles on it. It is odd to me that no one has reached out to offer a coupon or refund when it was their mistake and could have been much worse had I not been proactive at taking care of it. More