Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Superior Ford of Plymouth MN
Plymouth, MN
1,743 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 1,743 reviews
December 19, 2018
QuickLane service was just that - very quick. Always quick service at Superior. No surprises: very clear descriptions of service, costs, etc. Been coming there for last 14 years; last 5 vehicles Always quick service at Superior. No surprises: very clear descriptions of service, costs, etc. Been coming there for last 14 years; last 5 vehicles have all been Fords. More
by MITTENDORFF
Verified CustomerEmployees Worked With
Joe Bretto, Stephanie Pochucha, John McClellan
December 19, 2018
Pressure and wait I'm always being pressured to get more stuff done when it is not necessary. It took 3 years to get a part fixed, so my vehicle is safe. Hopefully, it I'm always being pressured to get more stuff done when it is not necessary. It took 3 years to get a part fixed, so my vehicle is safe. Hopefully, it doesn't happen again. More
by 1234
Employees Worked With
Stephanie Pochucha
December 19, 2018
Early lease turnover We have dealt with Ruth Chase for years, and she has always treated us with respect, patience, and exceptional knowledge. She always works hard to fi We have dealt with Ruth Chase for years, and she has always treated us with respect, patience, and exceptional knowledge. She always works hard to find us the best match for where we are age-wise and use requirements. More
by CHRIS192
Employees Worked With
Michael Sehr, Ruth Chase, Chris Tema
December 19, 2018
Excellent experience, great buying experience Worked with Bill who was excellent. Knowledgeable and appropriately involved while we were shopping. Dealership staff was very friendly, finance proce Worked with Bill who was excellent. Knowledgeable and appropriately involved while we were shopping. Dealership staff was very friendly, finance process was smooth. Thanks! A More
by Wimahu1987
Employees Worked With
Bill Holm
December 18, 2018
One key only I was displeased to find that there was only one key with this 2018 and $250 for a new one. It was a used vehicle with 3900 miles but I have to assume I was displeased to find that there was only one key with this 2018 and $250 for a new one. It was a used vehicle with 3900 miles but I have to assume the lease turn in required both smart keys or payment for same. Kind of bad deal to surprise me with when picking up after purchased. More
by kgdornfeld
Employees Worked With
Rob Martin
December 18, 2018
Had to return for 3rd time for oil leak on a 2017 We have had several problems with Service. For our 2005 F150 it took the Service group 3 trips and several hundred dollars later to fix the back up d We have had several problems with Service. For our 2005 F150 it took the Service group 3 trips and several hundred dollars later to fix the back up detector. For our 21017 Ford Explorer the Lube Service group broke the seal on the new oil filter when installed for the first oil change. We brought it back to address the leak that was caused, which leaked all in our garage and drive way. The Lube Service group tightened the oil filter they broke and sent us on our way. The Explorer continued to leak and we brought it back again, and wanted to get the 15,000 mile service that was needed. When we asked for an explanation of why we had a leak, that is when we found out about the damage that was caused to the new oil filter that was installed incorrectly. For the 15,000 service, we were made to pay for another oil change, and the documentation provided did not even explain the oil filter issue plus we are not even sure if the 15,000 check up was performed. We call the new service manager assistant and he provided a free oil check for next time - we had to ask. We have an extended warranty for the new vehicle and are not sure we trust the service that has been provided for future returns.... We will cautiously evaluate what our future choices will be in regards to the service we choose for our Ford vehicles. More
by David Cole
Employees Worked With
Shawn Bechtold
December 18, 2018
Great experience Too good care of me. Excellent people and everything went without a hitch. Will recommend to others. No problems so far with vehicle. thanks, Dave Too good care of me. Excellent people and everything went without a hitch. Will recommend to others. No problems so far with vehicle. thanks, Dave More
by davekumm
Employees Worked With
Rob Martin, Michael Sehr
December 18, 2018
Fair confident and clear Easy and very satisfying experience. Prompt attention and knowledge was great. Support staff also friendly. This dealership is a wee bit farther for Easy and very satisfying experience. Prompt attention and knowledge was great. Support staff also friendly. This dealership is a wee bit farther for me, but worth it. More
by rmattson0
Employees Worked With
Doug Kimbrel, Stephanie Pochucha
December 18, 2018
Oil change Short and sweet : oil changed at the quick lane. They took good care of me and changed the cabin filter but they let me know, which was really nice Short and sweet : oil changed at the quick lane. They took good care of me and changed the cabin filter but they let me know, which was really nice More
by krentzmaryj
Employees Worked With
Oliver Harvey
December 17, 2018
Vehicle Service Great customer service, serviced my vehicle fairly quick and honored a coupon from another dealer. I would recommend superior ford to anyone that need Great customer service, serviced my vehicle fairly quick and honored a coupon from another dealer. I would recommend superior ford to anyone that needs service More
by SHOCKGHOST77
Employees Worked With
Joe Bretto, Stephanie Pochucha, Joe Hayford, John McClellan
