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Superior Ford of Plymouth MN
Plymouth, MN
1,743 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,743 reviews
December 10, 2018
Service has always prompt and complete. The quotes are always on task .Will work with us if we suggest a part change to help the city when vehicle returns to service. The quotes are always on task .Will work with us if we suggest a part change to help the city when vehicle returns to service. More
by JPRICE14
Verified CustomerEmployees Worked With
Stephanie Pochucha
December 10, 2018
Purchase 2018 Ford C-Max The staff at Superior Ford in Plymouth, MN was outstanding throughout the car buying experience. Car selection, trade in, financing, etc. all went pe The staff at Superior Ford in Plymouth, MN was outstanding throughout the car buying experience. Car selection, trade in, financing, etc. all went perfectly. Well done! More
by CHALMERS.PERRY
Employees Worked With
Rob Martin, Doug Kimbrel
December 10, 2018
Good communication of problem Joe explained the exhaust noise that was heard. I was shown the problem that was causing the noise and that it was not a warranty issue. Joe explained the exhaust noise that was heard. I was shown the problem that was causing the noise and that it was not a warranty issue. More
by DLFAM5
Employees Worked With
Joe Bretto
December 10, 2018
Body shop took too long & took 3 tries to make it right. I bought the truck here in 2015, so when it came time to bring it in due to being hit in a parking lot, I thought the best bet would be to take it to I bought the truck here in 2015, so when it came time to bring it in due to being hit in a parking lot, I thought the best bet would be to take it to the dealer. It took them three we3ks to complete the work, and then, when they thought they where close to done they called on a friday to say it would be ready on Monday at 2:00. I drive over on Monday at about 3:00, and the wok was not complete. I then inspected the paint work, which appeared to have not been inspected prior to me showing up, and I noticed some imperfections in the finish. They promised to fix it and deliver the car to my house the next evening at 6:00. He did show up the next day at 6:00. But the work was still not complete, as they had not mounted the correct rim, and had not inspected their work. The paint finish had been corrected at this time. He took the car back, and corrected the rim. When I called, the next day, at 5:30, to see if the car was done, he responded that it was, but that they where closing in about 1/2 hour. He did not bother to call me all day, and then when I called him, made me rush over to pick up the car. TERRIBLE customer service, and LAZY! to top it off, the rental company then called a few days later, wondering where the car was, as the dealership had forgotten to call the rental agency to coordinate the return of the car, which the dealership had committed to doing. Very frustrating! Go somewhere else, these guys don’t deserve your business. More
by CRISJOHNSON
Employees Worked With
Dan? In the body shop, his office is right inside the door.
December 08, 2018
Pleasant sales, and finance process. When I arrived at the dealership, every sales person was apparently in a meeting, and the receptionist paged for anyone in sales, customer waiting, se When I arrived at the dealership, every sales person was apparently in a meeting, and the receptionist paged for anyone in sales, customer waiting, several times. I was not the only person waiting, so my suggestion would be that they have two meetings, so the whole sales staff is not available at the same time. After my salesperson was free, it was a very pleasant experience in all respects. More
by Usmarine339
Employees Worked With
Rob Martin
December 07, 2018
Making it right I recently purchased a new to me car. There was a minor issue after I took possession but the dealer corrected it. Definitely appreciated their prompt I recently purchased a new to me car. There was a minor issue after I took possession but the dealer corrected it. Definitely appreciated their prompt action More
by Nelson.justin.t
Employees Worked With
Derek Jones
December 07, 2018
Ford F150 Purchase We had a good experience dealing with Derek and the rest of the Superior Ford staff. Knowledgeable about the product and willing to work to give us th We had a good experience dealing with Derek and the rest of the Superior Ford staff. Knowledgeable about the product and willing to work to give us the best price. More
by kjohnso30
Employees Worked With
Derek Jones, Michael Sehr
December 06, 2018
Love the service at Superior Ford Very happy with Lucas and Jim in the Collision Center. Went above and beyond getting the truck done in a timely manner. Looks great and appreciate all Very happy with Lucas and Jim in the Collision Center. Went above and beyond getting the truck done in a timely manner. Looks great and appreciate all the work done. More
by BARNETTE0268
Employees Worked With
Lucas Stauffacher
December 06, 2018
There seemed be an internal problem in the dealership. There was a problem discovered with my vehicle which was fixed, but it uncovered a problem between employees. I should not have been included in the There was a problem discovered with my vehicle which was fixed, but it uncovered a problem between employees. I should not have been included in the problem. I contacted management about the problem which took my time as it took awhile to make contact with a manager. More
by bt64dt
Employees Worked With
Not sure who my contacts were.
December 06, 2018
Electricsl problem. Found the problems with my turn signal not working. But it did take three visits to fix the issue. Electronics are hard to diagnose the problem. Found the problems with my turn signal not working. But it did take three visits to fix the issue. Electronics are hard to diagnose the problem. More
by Marwel
Employees Worked With
Stephanie Pochucha
