Superior Honda of Omaha

Worst car buying experience of my life! One star is to high! I have a brand new car that is sitting in my garage that will turn into a pumpkin. The dealership would release the required do One star is to high! I have a brand new car that is sitting in my garage that will turn into a pumpkin. The dealership would release the required documents to my home state ( on active duty orders stationed in Nebraska), so I could drive my new car. I warned the Salesman Chuck Elford and the Finance manager Jay Kirlin at the time of sale that my paperwork would require more time. Weekly emails were ignored when I followed up. I was hung up on and told everything was fine. If I could have I would have returned the car. Military members take your business elsewhere. Civilians stay away, unless you want a bad experience. I will sell my 2015 Honda Odyssey ASAP, I should have bought the Toyota Sienna. This car buying experience will ensure I never buy a Honda again! More

Horrible service experience We purchased our van at Superior Honda of KC. Wife made appointment clearly articulated work items with Jason D. We did not request a Saturday, but We purchased our van at Superior Honda of KC. Wife made appointment clearly articulated work items with Jason D. We did not request a Saturday, but due to warranty coming close to the end we request having it done soon. We plan to trade this van on a new version. Jason set appointment time and wife set expectation that due to one parent watching children we would need to wait. Brian or Bradley (asked for business card, but wasn't given) he smirked we were 2 miles over and now out of warranty. This is were frustration with their customer service took a turn for the worse. I will acknowledge I lost my cool after the 2 mile over smirk and smile. Took a bit too much pleasure in that for my liking... After talking to three service "sales techs" (including Jason) I was told 11 people are in front of me and recommend not waiting. Talked to Brian Pearce and ultimately left without service. No change in original outlined service request made in advance with on-duty sales (service) tech. We are currently in the market for new Honda odyssey touring elite and there is NO way I would do business with this location. I test drove a new van near the med center, but had hoped to do business here due to proximity to my home and they are the only local dealer that have the touring elite. Had planned on using my wait time to negotiate a purchase price. Disappointing the service experience was the worse I have had and thankful there is another Honda dealership in Omaha. I now feel obligated to test drive a Toyota as I would like a dealer closer to come. Will not be purchasing our new van from this dealer! More

Devoted to Superior My first car was a Honda that I purchased from Bluffs Isuzu. I started doing business w/Superior Honda in Council Bluffs when I traded my Honda Civic My first car was a Honda that I purchased from Bluffs Isuzu. I started doing business w/Superior Honda in Council Bluffs when I traded my Honda Civic for Honda Accord. Since then, I've owned nothing but "Honda's"..... 5 to be exact!! I recently purchased a 2014 Accord Coupe, ooh wee it is sharp!! After 20+ years of continued business with Superior Honda, I find that the sales & service department still delivers a high level of customer service, courtesy & respect = OUTSTANDING!! I also want to thank Greg Brandl & John Wonder because lines of communication were always open via text, phone or email. Thanks guys!! More

Arrogant ...unethical, dishonest.... they'll rob you they'll rob you. Have to be very careful. Went in to do a trade in with my car for a honda CRV. They'll always tell you that Honda is paying off your they'll rob you. Have to be very careful. Went in to do a trade in with my car for a honda CRV. They'll always tell you that Honda is paying off your loan on the current car I hold. But on the background they'll add the equity on CRV. Whcih went up like 40 G. Working with my Bank (I'm thankful to my bank) ) explaining this clearly making a point that I was givingup an expensive car for a cheaperone and I shouldn't be the one paying more for it as simple as that and this should have been explained by the dealer ( which is what a great miss on the whole deal). But it was little late I took the CRV home and comeup with this concern after talking to my bank. I ended paying $500 buck backing out of deal. Be very careful while working with them. Never take the car out untill youre 100% actually 200 % sure that its a fair deal.My mistake too but this should be something clearly mentioned... by the finance manager instead putting it that Honda is paying off your loan....crap it is. Some of the dealers like these are out in the market and have to be very careful working with these. Finance Manager I think he's working from Honda that doesn't mean dude you're paying my loan he should not miss this logic. Arrogancy at best he was also stating that NE law is that if you take the car out you can never backout it is a law. How can there would be a law which makes you feel lawless. But at the day I ended up paying $500 and I'm sure I'll not go here and will not let my friends and collegues go here come what may. More

Dishonest, Shady. This dealership and service department does NOT stand by their work and/or their service warranties. If you cannot trust the words that they say and This dealership and service department does NOT stand by their work and/or their service warranties. If you cannot trust the words that they say and the warranty that they give on the work that they do, then they are basically liars and thieves. In my experience they are totally untrustworthy and I would not take a car if they gave it to me if I would have to deal with these guys for the life of it! . I do not trust them to diagnose a problem or to fix a problem. I think the quality and stability of the brand has diminished over the past 10 years. I won't buy another Honda ever again, that is for sure! More

Unethical pricing Took 7 year old Honda fit in because "check engine" light was on. All they did was tighten the gas cap. Bill" $107.50 This is ridiculous. It may be Took 7 year old Honda fit in because "check engine" light was on. All they did was tighten the gas cap. Bill" $107.50 This is ridiculous. It may be legal but it is highly unethical. More

Worst service ever, made me regreat gitting a honda both service department and parts delartment could care less about rhe customer. So much for service after the sale. I would recommend going to Honda cars service department and parts delartment could care less about rhe customer. So much for service after the sale. I would recommend going to Honda cars of Bellevue worth the drive. Eveytime I have visited Superior Honda for an issue which i have had tons with my brand new CRZ that I purchased the extened warrenty on, they have blamed me and denied a warrenty claim. They dented my door on one occasion when i brought it to their attetion I was told "it was already there". I have literally never been helped and finally Honda Cars of Bellevue fixed all my issues promptly and under warrenty. More

This dealership is a joke. They actually called me a crook. I went to buy a car and wanted them to give me same deal as the previous offers I have gotten, which they promised me over the phone that they crook. I went to buy a car and wanted them to give me same deal as the previous offers I have gotten, which they promised me over the phone that they can match. When I arrived Nick Savage (salesman) was upset that I wanted this deal and commented that "I have to feed my kids" and told me he has not liked my attitude from the moment I arrived. He got up and told me to just leave. I have never heard of a dealership throwing out a customer who wants to buy a car. The manager, Allen attempted to help which I appreciated, but he actually defended the salesman, Nick. He said that Nick is the best salesman they have. You must wonder when dealerships are complaining that there aren't enough customers or they can't seem to have enough sales, how they can condone such a sales person. More

We were looking to Lease a new Pilot EX-L and trade in our Tahoe. We did our research and looked at different options and based on the pros and cons decided on the Pilot over the Durango and Traverse. U our Tahoe. We did our research and looked at different options and based on the pros and cons decided on the Pilot over the Durango and Traverse. Up front, I said that I wanted to play no "games". At first, it seemed that my request was being followed. I asked to see different models of Pilots with different options and asked what the Lease payments would be based on the model. This was given as requested. After finally decided on one, I brought in my Tahoe for trade in. I had done my research a looked up what KBB and NADA were giving for Trade in value. I was not and DID NOT request the full trade in value of what my vehicle was stated as having. I realize that Superior is a HONDA dealership and therefore it is harder to sell a domestic vehicle. Their first offer was $2000 less than the LOWEST KBB/NADA value. Now at this point, I had not wheeled & dealed at all regarding lease price. I wanted to accept their first offer on that so that I could get a decent trade in value. After the "hassling" I said I didn't what to do, they gave a "final" offer of $1000 more than original. I came into the day having a price that was $500 more than that which was going to be my bottom line. I even told them my lowest price I would accept for trade-in was $200 less than that just to get this over with. They refused to close that $300 gap. Now was happy to get up, leave and play their little game to show I wasn't kidding and WHEN they call back to close the gap, buy the Pilot. But as I got up, the salesman belittled and berated me and my wife in the middle of the showroom floor. He made a scene. Now I am not usually a calm person but I somehow kept my mouth shut and did walk out. But b/c of the berating of Dan, I went right to O'Daniel Honda. I told them the situation, told them I wanted the same offer as Superior except for the Trade-in price I asked. Within one hour without any B.S. I had what I wanted. The funny thing is right after O'Daniel gave me that acceptance offer, Dan called me to tell me they were willing to close that $300 gap. Too late. I had even told them we were going to Trade in our Odyssey in couple months too. We had been getting all of our service done there on our Odyssey. Now those services and thousands of dollars in profits will go to O'Daniel for our future Honda business. All for a measley $300. Is that the price of loyalty at Superior? Just sad. Had Dan not berated me, we would have gone home, had them make their call to give us the $300 and bought from them. I understand its business but that was not customer satisfaction. So Thank you Steve at O'Daniel Honda. More

At first I really enjoyed my experience with this dealership. The people were friendly and helpful. Then they took advantage of me. They told me they would purchase my leased vehicle and I could dealership. The people were friendly and helpful. Then they took advantage of me. They told me they would purchase my leased vehicle and I could get into one of theirs. They said they would write me the check and I would pay off the car and turn it into them. I didn't realize what they had done until I went to the Department of Motor Vehicles. I was informed that I would need to pay the property taxes since I had purchased the car. So I would have to pay $770 for the leased car that Honda now owned and I would have to pay $400 for the new leased vehicle. I even went back to the dealership and they said it was too late they couldn't do anything. I learned an expensive lesson this week. Don't trust this dealership. DH More