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Superstition Springs Lexus
Mesa, AZ
1,404 Reviews
Superstition Springs Lexus in Mesa, AZ, is proud to be an automotive leader in our area. Since opening our doors, Superstition Springs Lexus has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible.
If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs!
Superstition Springs Lexus is a full-service dealership offering:
New Lexus Sales
L/Certified by Lexus Sales
Lexus Car Loans and Financing
L/Certified by Lexus Service Department
Full selection of Lexus Parts and Accessories
Superstition Springs Lexus has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Superstition Springs Lexus offers competitive pricing for your automotive maintenance needs. We also offer a comfortable lounge, free refreshments, complimentary wi-fi, loaner vehicles, and shuttle service should you need it. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at833-959-0576 if you have any questions or comments.
Thank you to all of our guests, customers and clients.
We appreciate that you have chosen us to purchase
and service your Lexus vehicle. You are truly the best!
-- Superstition Springs Lexus
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,404 reviews
July 19, 2024
Good place to get the service done. They do suggest many preventive thing to be done in car like every dealer. Just choose carefully what is ned to be done otherwise doing everything c They do suggest many preventive thing to be done in car like every dealer. Just choose carefully what is ned to be done otherwise doing everything can be very expensive. More
by CPATEL17
Verified CustomerEmployees Worked With
Phil
July 19, 2024
Dealership is great and availability to schedule my vehicle was great. The ease of scheduling through the portal makes life so much easier as well. vehicle was great. The ease of scheduling through the portal makes life so much easier as well. More
by SAMADRIANOH
Employees Worked With
Shane Hicks
July 03, 2024
Lorelei was a perfect salesperson to work with, beginning to end. We are so glad she was referred to us by a friend who also purchased a brand new RX from her! to end. We are so glad she was referred to us by a friend who also purchased a brand new RX from her! More
by mhealey1
Employees Worked With
March 16, 2024
Michael is an exceptional sales associate. He knows the car technology inside and out. Very patient and gave us time we needed without any. Sales pressure. He knows the car technology inside and out. Very patient and gave us time we needed without any. Sales pressure. More
by wwebaon322
Employees Worked With
Finance
January 20, 2024
I submitted an online inquiry about a car. I received a call back immediately and the gentleman calling, the Online Sales Manager, Bob, invited me to see the car. I told him I was coming immed I received a call back immediately and the gentleman calling, the Online Sales Manager, Bob, invited me to see the car. I told him I was coming immediately. Less than 10 minutes later, another man called me and told me that the car had actually sold the night prior. I thanked him and hung up. 20 minutes later, the dealership called me back and said that the financing for the previous buyer fell through and so the car WAS available. I immediately hopped in the car to go see it and was there in less than 20 minutes. We took it on a test drive and I was ready to purchase. When we got back, a man came out and spoke to the sale associate who had ridden with me on the test drive and then he returned inside. The man who rode with me turned and told me that the car had sold while we were test-driving. I called Bob the Online Sales Manager back after I left and his previously sweet tone turned curt, condescending, and rude. They have no explanation for how this happened, or how it happened twice in an hour. He offered to find me another car in their "internal database" which he called back about 5 minutes later, offering me a lousy, noncomparable option that took him probably two clicks to find. When I told him he had not even asked me what I was looking for, he was very smarmy and rude and said that he had "asked" (translation, "told") me that he was going to search for two specific make/model combinations for me. He must have assumed that as a woman, I would have no preference as to vehicle age, drive train, mileage, transmission, or features. He wouldn't hear any of it and just kept talking over and talking down to me. I ended the call by telling him not to call me again. The "Customer Experience Manager" Bernard reached out to me and we were just beginning a phone call when Bob's call interrupted. Bernard told me to take Bob's call and he'd call me back. Spoiler alert, Bernard never called back, despite me leaving a voicemail. A man who identified himself as Carl, the Sales Manager, called me and left a message, which I returned. He never took the call or called back multiple voicemails. The next day I had an email from Brent, the GM, saying that he heard I was no longer in the market for a car. I tried to reply with details of my experience, and to insist they immediately remove me and all my information from their databases, and not surprisingly, that email was returned as undeliverable. Today I woke up to an email from Bob, inviting me to view the full pricing details of the car. The car remained online in "purchasable status" for the rest of the first day and all day yesterday, meaning any other person could have gone through what I did or even gone so far as to submit their payment information and purchase the car, only to find out it was actually sold. I'm gobsmacked at their lack of professionalism, the fact that their left hand doesn't know what their right is doing, the fact that there are no safeguards in place to ensure this does not happen, the fact that even after it did they did not remove the car from the web for two days which would allow them to fraudulently capture other prospective buyers' information, the abject lack of apology, and their all around "we don't give a **** that we messed up" attitude. By contrast, we purchased a vehicle from another dealership yesterday, had a seamless experience, and the car was removed from online inventory immediately. More
by JW
Employees Worked With
Bob, Mike, Bernard, Carl, Brent
