Superstition Springs Lexus

Buying a car was an amazing experience. Fred Scanlan made it easy! We are so happy with our new car and will most likely be back in the future. Fred Scanlan made it easy! We are so happy with our new car and will most likely be back in the future. More

I initially posted a 1 star review because of an issue I had with L2 charging after picking it up on Friday 8/28/26. I had stated that it took all day to complete the PDI and may have not been ready. The had with L2 charging after picking it up on Friday 8/28/26. I had stated that it took all day to complete the PDI and may have not been ready. The codes that appeared when I got home on the Lexus phone app went away later in the evening and they never showed up in the car on the dash. When my wife and I went to charge at a local L2 charger it would start up initially and then power down again. The RZ's come with 2 adapters, one is larger and because of the location in the box it is the first you see. I grabbed it and made the assumption that it was a universal interface for CCS to NACS. All Lexus RZ's for 2026 have native NACS (Tesla Supercharger) interfaces so you don't need any adapters for the Tesla DC fast chargers (Great for Toyota/Lexus) this is one of the reasons for my purchase. In essence there are 2 adapters one is for L2 AC charging and the other is for CCS DC fast charging. The research I performed before purchasing my 1st EV was missing some info, I did not know that the CCS or J1772 had DC fast chargers. This larger adapter is for CCS1 to NACS DC rapid charger systems and not a universal interface. I scanned the 2D QR code on both adapters but the number that came up gave no information. I took pictures of the small text lettering on both and the information is only for safety. I went through the entire charging section of the Lexus RZ users manual, there is no information at all on the adapters and the zippered box the adapters are stored in have no card or tag describing the adapters standard. I even downloaded the PDF versions of all 5 manuals and could not find any information regarding the adapters. I went back to the dealership and Doug was very helpful, he had Irvin look at what I was doing (Irvin owns an RZ) and he quickly and politely showed me I was using the wrong adapter. He said try the smaller adapter, I hooked it up at the dealership Charge Point and it quickly initialized and started charging. This was my mistake as I should have tried both before filling out my review. Lexus/Toyota has also clearly missed the mark here, at the very least they could have put I/F standard and type labels on the interfaces directly along with description cards inside the storage box. If the larger charge interface had stated J1772 DC fast charging interface I would have immediately known it was the wrong one for AC L2 charging. The L1 charger you hook up in the garage can't be confused because it plugs directly in just like the Tesla superchargers with a NACS plug. I do feel dumb but at least it wasn't for a lack of reading directions or checking user manuals. This dealership was excellent and the pricing was up-front and straight forward. I never felt pressured and would definitely return in the future for another purchase. More

My wife and I spent a few weeks looking over cars and SSLexus was one of our first stops to check out the TX model for the 3rd row. Carlos greeted us and took us on a test drive, going over the car. A co SSLexus was one of our first stops to check out the TX model for the 3rd row. Carlos greeted us and took us on a test drive, going over the car. A couple weeks later we came back in and Carlos was out of town so we had the pleasure of working with Fred. He took his time in making sure we understood all the options and let us feel the difference between the 350 and 500h. Ultimately we fell in love with the 500h and Fred was able to swing us a great deal on a certified car with our trade in. No messing around and upfront honesty were what kept me in the door and signing papers. This was the least amount of time I've spent in the dealership in awhile when purchasing a car and I appreciate their approach to honest sales. More

Purchasing a car last week at Superstitious Springs Lexus was quite an experience! We walked in the front door after seeing a car Online and we’re so thankful to meet Salma Albashir! She was welcoming, infor was quite an experience! We walked in the front door after seeing a car Online and we’re so thankful to meet Salma Albashir! She was welcoming, informative, helpful, and kind. She had all the information we needed, answered every question and connected to other us to other members of staff to help as well. Frankly, we had been pretty brand loyal in a different direction for many years, but Salma has won us over to Lexus and to the superstition Springs dealership. More

My wife and I enjoyed the exceptional customer service and welcoming environment. The staff made the buying process smooth and seamless. and welcoming environment. The staff made the buying process smooth and seamless. More

My Wife and I just purchased a new Lexus RZ450e Premium this week from SS Lexus. This car had just come in from the factory and only had 2mi on it when we signed the purchase documents. The vehicle neede this week from SS Lexus. This car had just come in from the factory and only had 2mi on it when we signed the purchase documents. The vehicle needed to have the Pre-delivery Inspection completed so we were told to expect it to be ready the next day. I spent most of Friday waiting for a text to tell me it was ready. I was told by the salesman perhaps we could reschedule the pickup time, I said I had already pulled the funds for payment and asked why it could not be ready before closing time. I was eventually texted back it would be ready at 1830. We picked it up at around 1900, they asked if there was anything we wanted to go over but as a Techie I prefer to learn new stuff Hands On. I spend some time on Friday evening getting the Lexus App installed and working. Strange thing, there were two alerts right away on the Lexus App for Vehicle health. One was for Vehicle Stability Control (VSC, TRAC) but I had no warnings or issues driving it home. The other was for Advanced Ultrasonic Detecting and Ranging System. The ACC seemed to work fine so I dismissed both as codes that may not have been cleared before leaving the factory. Skip ahead to Saturday evening my Wife and I tried to perform L2 charging at 3 different charge stations (one of them 2x) but the car would start charging for a short time and then stop or timeout. This occurred on both ChargePoint and EVgo stations. The Tesla Stations in our neighborhood were all full and I really didn't want to perform a DC fast charge right away. After spending at least 2hrs trying to get a L2 charge we gave up. The car is currently charging at home L1, and it will be almost 2 full days to bring it up to 80% before I can take it back to the dealership. I have owned only Toyota's the last 20yrs and have never had any real problems (2 hybrids and one Tacoma). At this point I am not so sure about the reliability of Lexus EV's. Perhaps I was just unlucky but all these New EV's are coming from Japan Factories so I can't really understand how this made it past QC. More

Salma was excellent! I wanted a fast and efficient experience and she delivered. I love my new Lexus. I wanted a fast and efficient experience and she delivered. I love my new Lexus. More