Superstition Springs Lexus

AWESOME CUSTOMER SERVICE I have purchased several Lexus' through this dealership and I always keep coming back because of the fantastic staff in the service department. I got I have purchased several Lexus' through this dealership and I always keep coming back because of the fantastic staff in the service department. I got an oil change and a detail done this past time and not only was my car spotless but the service team was so helpful, and they really make you feel like you are family. More

Good Sales and Technology speacialist After being frustrated by the inability of the service department to make the car (a 2012 RX350) drive properly, I was treated very fairly by the sale After being frustrated by the inability of the service department to make the car (a 2012 RX350) drive properly, I was treated very fairly by the sales department (and dealership) to put me into a year newer RX350 at a fair price. The 2013 RX350 drives like I would expect a Lexus to perform. I was trained well by the technology specialist to use the "nav system" controls for the a/c, radio, etc. More

So happy we got a lexus We went to the Lexus dealership looking for a used car for our daughter we ran into a salesperson shay Gonzales. He was extremely friendly and very kn We went to the Lexus dealership looking for a used car for our daughter we ran into a salesperson shay Gonzales. He was extremely friendly and very knowledgeable instead of buying a used car he showed us how we could lease a car for a daughter and brand new I like to thank Shay and the dealership.. happy More

Down to earth I went to test drive a Lexus since I was in the market for a new vehicle. Shay Gonzales was very knowledgable of all Lexus models..He wasn't pushy an I went to test drive a Lexus since I was in the market for a new vehicle. Shay Gonzales was very knowledgable of all Lexus models..He wasn't pushy and let me look through car inventory before suggesting the 400 to me!! Thanks Shay! More

Excellent sales,service Purchased my 2015 is 250 from Eric Proudfit. Finally a salesman that really cared and listened to what I was looking for in a car. The staff at supe Purchased my 2015 is 250 from Eric Proudfit. Finally a salesman that really cared and listened to what I was looking for in a car. The staff at superstition springs has exceeded my expectations. I have purchased numerous cars throughout the years and I have to say that Brent Atkinson is doing it right with his staff. Every time I go in there I feel like family. I will never go to any other dealership to purchase my vehicles. . More

Worst Service Dept Ever! Purchased a car here, brought it in for it's first service appt. When I got here on Saturday, after scheduling a appt on Tuesday, they said they didn' Purchased a car here, brought it in for it's first service appt. When I got here on Saturday, after scheduling a appt on Tuesday, they said they didn't have my appt in their system. They said hmm, you are the second person this happened to today. No worries we'll get you taken care of. That was at 8 AM. At 9:45 and still no car I asked what the hold up was, the service consultant said let me have the Service mgr light a fire under them. My car was still sitting and not even take back for the oil change and tire rotation after 1:45 minutes, People here after me were leaving already. This overpriced place is a joke. Don' ever bring your car here for service as you will be sorry! More

New Lexus RC-F purchase and service On a scale of 1 to 10 I would have to rate at a 10. Especially Eric Proudfit my salesperson that always answered my email and phone questions. On a scale of 1 to 10 I would have to rate at a 10. Especially Eric Proudfit my salesperson that always answered my email and phone questions. More

Issues This dealership has the following issues: Lack of integrity - The salesman employed deceitful tactics in presenting the final price of the vehicle, c This dealership has the following issues: Lack of integrity - The salesman employed deceitful tactics in presenting the final price of the vehicle, concealing a "reconditioning fee" in the amount to be financed Lack of honesty - The salesman was not truthful, failing to follow up on promises made with regards to making the vehicle's condition as agreed upon Customer Service - The dealership management does not follow up on written letters of complaint with regards to employee lack of honesty UPDATE After contacting the corporate offices of Berksire-Hathaway (owner of Superstition Springs Lexus), the general manager contacted me. Although I did not get everything that I wanted, I did resolve an major issue regarding maintenance on the car. My next purchase of a vehicle will be via online through Costco. I'm done with "stealerships" and sales people. The automotive sales industry will die the same slow death that many other poor customer service industries have. More

Generally pleased Have now purchased two pre owned vehicles in the last year from this dealer as well as two very expensive warranties. Other than a surly service manag Have now purchased two pre owned vehicles in the last year from this dealer as well as two very expensive warranties. Other than a surly service manager that seems to have forgotten how it is he gets paid, I'm generally happy. Angel, Easton,Krystal, and Brent have been great and easy to work with. Service eventually gets it right with a little prodding! More

Service consultant Wes I moved to Arizona in September had a bad experience at Chandler Lexue. Tried SUperstition Springs Lexus treated like gold and my service tech was ou I moved to Arizona in September had a bad experience at Chandler Lexue. Tried SUperstition Springs Lexus treated like gold and my service tech was outstanding unlike my awful experience at Chandler Lexus service. Thanks they have my business and I've told everyone I could find. Regards Sheryl McCormick More