Superstition Springs Lexus

Ripped off! I went in for a simple reset of a system and was provided with one of the oldest rip offs in the book. I needed a new gas cap and minor adjustments I went in for a simple reset of a system and was provided with one of the oldest rip offs in the book. I needed a new gas cap and minor adjustments to reset the warning light. I had done my homework and been assured of the possibility of the ease of a solution to a minor problem. I truly wanted to trust that the SS Lexus service consultant (that treated me with respect during my first visit would continue to do so). Unfortunately, I was at the dealership from 0830 until approximately 1600. I eventually was charged nearly $1000, and provided a laundry list of problems. It is sad to see an organization exhibit bad business practices, especially during a high holy week. Regrettably, I must warn others so that such behavior can be diminished in the future. Reverend William Jefferson More

We leased our vehicle from Superstition Springs Lexus My husband and I love vehicles. We check and research cars, trucks, SUV's, LUV's. You name it we are checking it out. By checking out all these vehicl My husband and I love vehicles. We check and research cars, trucks, SUV's, LUV's. You name it we are checking it out. By checking out all these vehicles we also notice many things about the dealerships and how they are run. We both agree that Superstition Springs Lexus is top notch when it comes to customer service, pricing and quality. We owned a couple of Lexii's in the past and we returned to a Lexus because of the safety of the car and quality of it's fit and finish. You can't beat the price point for what it has to offer. Our leasing experience was a no stress, friendly and respectable environment throughout the entire process. I would have expected less due to the high stress the holiday season typically brings but, Everybody at this dealership was great! We want to exclusively mention a few people here that went above and beyond. Krystal White, our finance director was amazing! We love her! She really knew the business and answered all of our questions. She is a true asset to Superstition Springs Lexus. Her. Her professionalism really shows and she gets it when it comes to customer service. Thanks Krystal for everything! We would also like to mention Peter Schumacher our sales person. Peter was easy to talk to and friendly. Peter is also a great asset to the dealership. His knowledge, skills and ability surpass many sales person we have dealt with i the past. We appreciate him making our leasing experience streamlined. We also like to thank Matt Samselski our Sales Manager. He was fantastic. Matt demonstrated a friendly and courteous relationship with us and truly came through with what we were looking for in our decision making. Matt is another true asset to Superstition Springs Lexus. We can tell that with such great people here at this dealership it is without doubt whether your buying,leasing you will have a positive experience. We highly recommend anyone looking for a vehicle to make the extra effort to visit them despite any distance issues. You will not be disappointed! Keep up the fantastic job! We will definitely be return customers! Oh and not to forget Ben Smihula the parts manager. He is also very friendly and professional and knew his stuff. What a nice group of people here. We can't express enough Thanks! More

Great transaction Staff found the vehicle my spouse wanted and met me at the price I was willing to pay. Salesman (Zach Lick) was excellent to deal with and probably m Staff found the vehicle my spouse wanted and met me at the price I was willing to pay. Salesman (Zach Lick) was excellent to deal with and probably made this the easiest vehicle purchase I've had in the last 30 years. This was the second new car I have bought this year and the customer service from this dealership was by far the better experience. As long as the vehicle meets our expectations (which I'm sure it will) we will get our next Lexus at Superstition Springs Lexus. More

Best new car buying experience My husband and I visited the dealership in search of a new NX200t. Initially, things didn't go well, but Brent got involved and things improved drama My husband and I visited the dealership in search of a new NX200t. Initially, things didn't go well, but Brent got involved and things improved dramatically from that point forward. The car I wanted, especially the color combo, was evidently difficult/impossible to find right now. I feel like they REALLY went above and beyond to try to locate the exact car I wanted, but after more than a week, it became obvious that this wasn't going to happen anytime soon. We visited again and ended up with the same car in another color combo. They made us a great deal on the car, at least in part to make up for our previous poor experience and I think also because we weren't getting what we really wanted. I really can't say enough good things about Brent and Henry. They were attentive and took care of us like family. They kept us in the loop with text messages and phone calls when they were trying to find our perfect car. While we didn't get exactly what we wanted, it wasn't because they didn't do everything in their power, it was simply because it wasn't available at this time. We are long-time Lexus owners and part of the reason we are so loyal is the awesome treatment we always get from Lexus. This was our first new car buyer experience at SS Lexus and we will now be loyal customers to Superstition Springs Lexus for a very long time!! Thank you Brent and Henry for being so awesome to us! More

Poor Customer Service Experience I contacted Superstition Springs Lexus via the internet and expressed interest in a used vehicle they advertised. We made an appointment to go out and I contacted Superstition Springs Lexus via the internet and expressed interest in a used vehicle they advertised. We made an appointment to go out and see the vehicle and made sure the internet person was aware I was driving over 40 minutes to see the vehicle. I received a number of texts letting me know they were waiting for me and provided me with the appointment time via text and email. So far my experience was great. About 30 minutes before our appointment, While driving out there, I received a message from a sales person named Steve. His message said and they were waiting for us and wanted to confirm our appointment. When we arrived, we met Rashad the internet sales person and he said we would be working with Steve. We met Steve, and he was not the least bit friendly. He appeared disheveled and was the typical used car sales person - not what I would have expected at a Lexus dealership. He started talking about finding us a vehicle to which I told him we were out there to look at a specific vehicle. He said he knew nothing about it even though I saw he was holding the sheet that had the information about the vehicle we were looking for. He said he wasn't sure it was available. I told him that if it wasn't, we would be leaving. He went and got the internet guy Rashad and we were advised the vehicle was no longer available but they would be happy to show us a different vehicle. I told him the least he could have done was called me to save me the drive. I completely understand that vehicles come and go, but the fact that they didn't advise me when they had just left me a message, leads me to believe they were up to typical used car sales tricks. I'm assuming by the reviews that buying a new car at Superstition Springs Lexus is a different experience than buying a used one. I made the decision to go to Superstition Springs Lexus because I thought they were a reputable dealership, I wanted to completely avoid the typical used car sales people. Unfortunately, that's exactly what we got. More

What an experience! Let me start by saying. I am not an easy shopper; have tons of questions I haggle allot, I find out all details about the car and did I say I try to Let me start by saying. I am not an easy shopper; have tons of questions I haggle allot, I find out all details about the car and did I say I try to haggle allot! Our experience at Superstition Springs Lexus was one of the most amazing one. Not only did Peter Schumacher and Matthew Samselski get me a great deal, they both were always there to help me with questions and any concerns. From my initial visit to online emails and final purchase day Pete was always willing to guide me and quoted me one of the best deals from get go. Even though Pete was not available on the day of my purchase due to a family emergency he left me in good hands and it was all engines go from the moment I walked in. The dealership has really got their act together and they know how to treat their customers. Your experience doesn’t stop at the purchase; even the service adviser are awesome. I have gone in for window tints and few other things since my purchase and met with my service adviser Wesley Ramsey (Wes). He is exceptionally helpful and always willing to help and guide you. I would buy as many cars as my finances allow from this dealership any day and all day! More

Customer Service Excellence! Just purchased our 4th Lexus, but this was the first from Superstition Springs Lexus. Zach Link was very professional, courteous, and attentive. W Just purchased our 4th Lexus, but this was the first from Superstition Springs Lexus. Zach Link was very professional, courteous, and attentive. We appreciated that he was thorough and courteous, but never pushy. Everyone with whom we came in contact was equally professional. This has been a great experience and we would absolutely recommend Zach Link and Superstition Springs Lexus to anyone in the market for a new car. Great job! More

VERY GOOD COMMUNICATION.RETURNED PHONE CALLS AND EMAILS IN A TIMELY MATTER. WE FEEL AFTER TALKING TO A FEW OTHER DEALERSHIPS THEY BY FAR WERE THE EASIEST TO WORK WITH AND THE MOST PLEASANT. IN ADDITION, IN A TIMELY MATTER. WE FEEL AFTER TALKING TO A FEW OTHER DEALERSHIPS THEY BY FAR WERE THE EASIEST TO WORK WITH AND THE MOST PLEASANT. IN ADDITION, THE PURCHASE PRICE WAS REASONABLE. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP,AS WELL AS ZACK AND JIM RICK& SANAA More

My husband and I visited Superstition Springs Lexus after visiting 6 other dealerships. We are retired military and used the USAA buying program with great success. We were met by Mr. Chikos whom we foun visiting 6 other dealerships. We are retired military and used the USAA buying program with great success. We were met by Mr. Chikos whom we found to be very knowledgeable, helpful, friendly, and sincere. He totally removed my fear and mind set of a car salesman. He was professional from the time we met him until our purchase was complete. This car buying experience was very pleasant and rewarding. I highly recommend both Superstition Springs Lexus and in particular Mr. Jim Chikos. Thank you Joyce Bachman More

My wife and I purchased her car (2011 RX-350 Lexus) on Saturday, January 4th. The shopping and looking and test driving experiences were friendly and stress free. The negotiating and buying experiences Saturday, January 4th. The shopping and looking and test driving experiences were friendly and stress free. The negotiating and buying experiences were very professional and again, stress free. The total time for the purchase and paperwork portion of the process was about one and one-half hours. This was the best car-buying experience that my wife and I have ever experienced. More