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Superstition Springs Lexus

Mesa, AZ

Overview
Employees
Reviews
Vehicles
4.9
1,426 Reviews
Superstition Springs Lexus in Mesa, Arizona, is proud to be an automotive leader in the valley. Since opening our doors, Superstition Springs Lexus has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Superstition Springs Lexus is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Superstition Springs Lexus has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Superstition Springs Lexus offers competitive pricing for your automotive maintenance needs. We also offer a comfortable lounge, free refreshments, complimentary wi-fi, loaner vehicles, and shuttle service should you need it. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 833-959-0576 if you have any questions or comments. Thank you to all of our guests, customers and clients. We appreciate that you have chosen us to purchase and service your Lexus vehicle. You are truly the best! -- Superstition Springs Lexus
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6206 East Test Drive

Mesa, AZ

85206

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Showing 1,426 reviews

September 29, 2024

Service is good but I have to wait two hours. for the service to be done. More

by ermacn14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Superstition Springs Lexus responded

We’re glad you enjoyed the service. We understand that wait times can be frustrating, and we’re actively working on ways to improve efficiency. Your input helps us enhance the experience for everyone!

September 29, 2024

Allen worked with my insurance carrier to get my repair done same day. Much appreciated More

by AZITRIMBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
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Oct 01, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear that Allen was able to assist you so efficiently. Providing timely service is our priority, and it’s great to know we met your expectations. Your feedback means a lot to us!

September 29, 2024

Service was completed quickly and efficiently. Advisor was courteous. The only issue is that their website is not ready for prime time. More

by Russ.young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these
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Oct 01, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Russ! We're thrilled to hear you had a quick and efficient experience. We appreciate your feedback about the website and are actively working on improvements. Your insights help us grow and serve you better!

September 29, 2024

Cost of service was high for what was done and prearranged discount was not executed when picking up the vehicle. I had to call the dealer and service agent back to get them to apply it as a credi More

by Mike_stamper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phillip Zito service department t
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Oct 07, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the service cost and the application of your prearranged discount. It’s frustrating to have to follow up on matters that should have been handled seamlessly, and we understand how this can impact your overall satisfaction. To address your concerns directly, we invite you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com. He will be glad to assist you and ensure that we improve our processes moving forward. Thank you for your feedback, and we hope to resolve this for you soon.

September 29, 2024

Shane is an excellent advisor and excels at customer service! I really appreciate him and superstition Lexus! More

by terryden2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane in service
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Oct 01, 2024 -

Superstition Springs Lexus responded

Thanks, Terry! We're thrilled to hear about your positive experience with Shane and our team at Superstition Lexus. Your appreciation means a lot to us, and we’re here to help anytime you need!

September 27, 2024

My service advisor Myron Lyons was honest and transparent. I thank him for his service. More

by Yong Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
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Oct 01, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Yong! We're thrilled to hear about your positive experience with Myron. Honesty and transparency are our top priorities, and we're glad he delivered. We appreciate your support!

September 27, 2024

The service is prompt and helpful. The staff are friendly. I really like the way my car is so clean when it is returned to me. More

by Gogopogogirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McClure
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myron and service people
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Oct 01, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear that you enjoyed our prompt service and friendly staff. Keeping your car clean is our priority, and we're glad you noticed. We look forward to serving you again soon!

September 26, 2024

They are so fast and friendly and responsive. I know that I can depend on them for the best deals and service. More

by cole07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Zito
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Oct 01, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear you appreciate our speedy service and friendly team. Your trust in us means a lot, and we're always here to bring you the best deals and support!

September 26, 2024

This dealership gives good service, has staff members knowledgeable in their fields, and most friendly. More

by MEAREABLESSED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Brightman, Service Advisor
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Oct 01, 2024 -

Superstition Springs Lexus responded

Thank you for your wonderful review! We're thrilled to hear you had a positive experience with our knowledgeable and friendly team. Your satisfaction is our top priority, and we look forward to serving you again in the future!

September 26, 2024

Thorough checkout and fair price. Well pleased with accuracy of report and thoroughness of it. More

by Tmanyh0031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Sep 27, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic feedback! We're thrilled to hear that you found our checkout process smooth and our reports accurate and thorough. Your satisfaction is our top priority, and we appreciate your support!

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