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Superstition Springs Lexus

Mesa, AZ

Overview
Employees
Reviews
Vehicles
4.9
1,406 Reviews
Superstition Springs Lexus in Mesa, AZ, is proud to be an automotive leader in our area. Since opening our doors, Superstition Springs Lexus has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Superstition Springs Lexus is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Superstition Springs Lexus has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Superstition Springs Lexus offers competitive pricing for your automotive maintenance needs. We also offer a comfortable lounge, free refreshments, complimentary wi-fi, loaner vehicles, and shuttle service should you need it. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at833-959-0576 if you have any questions or comments. Thank you to all of our guests, customers and clients. We appreciate that you have chosen us to purchase and service your Lexus vehicle. You are truly the best! -- Superstition Springs Lexus
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6206 East Test Drive

Mesa, AZ

85206

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Showing 1,406 reviews

August 24, 2024

Amazing from every Dept, from Greeting, Sales & Service teams. Only complaint was Financings FULL COURT PRESS for EXCESSIVE WARRANTY, even after saying NO, TWICE!! Unfortunately, I wrongfully caved in & so More

by vip01place
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Recommend Dealer
Yes
Employees Worked With
Michael McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 24, 2024

Alan does a good job. He always gets me a loaner car which is important because I work and can't wait. More

by HEATHERFRENETTE
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Yes
Employees Worked With
Alan Rogers
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August 24, 2024

I paid $187 for my AC to be calibrated yesterday, August 23rd 2024 to wake up today, August 24 to have my AC not working. I called the advisor Alan at around 10 AM. It’s about three hours later and I haven’ More

by cabana_nabils
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Recommend Dealer
No
Employees Worked With
Alan
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Aug 26, 2024 -

Superstition Springs Lexus responded

We understand your frustration regarding the AC calibration and the lack of response from our advisor. We take these matters seriously and are committed to addressing your concerns promptly. Please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com or 650-763-2400 at your earliest convenience. We want to discuss this further and work towards a resolution. Your satisfaction is important to us, and we are dedicated to ensuring that this issue is resolved to your expectations.

Aug 27, 2024 -

cabana_nabils responded

**Disappointed with Lexus Customer Service Over Unresolved AC Issue** I’ve been a proud Lexus owner for several years, drawn to the brand’s reputation for luxury, reliability, and exceptional customer service. Unfortunately, my recent experience with Lexus has left me deeply disappointed, particularly regarding an ongoing issue with my vehicle’s air conditioning system. My 2014 Lexus GS350 has been experiencing consistent AC problems, making it difficult to maintain a comfortable temperature, especially during the warmer months. After some research and discussions with other Lexus owners, I discovered that this AC issue is a known and documented problem within the Lexus community. Given the brand’s commitment to quality, I expected a swift and effective resolution. I reached out to my local Lexus dealership multiple times, hoping for a solution. Each visit involved explaining the problem, referencing the known issue, and requesting a permanent fix. Despite these efforts, the problem persists. The technicians have performed temporary fixes that only offer short-term relief, and there has been no clear plan to address the root cause of the AC malfunction. What’s particularly frustrating is the lack of proactive communication from Lexus customer service. I’ve contacted Lexus directly, but the responses have been slow and unhelpful, leaving me feeling neglected as a loyal customer. It’s disheartening to see a brand with such a strong reputation fall short in addressing a well-documented issue that affects the comfort and satisfaction of its customers. I chose Lexus for its promise of excellence, and while the vehicle itself performs admirably in many areas, the ongoing AC problem and the inadequate customer service response have significantly tarnished my overall experience. I hope Lexus takes this feedback seriously and prioritizes resolving this issue for all affected owners. Until then, I find it hard to recommend Lexus with confidence, as the after-sales support doesn’t align with the high standards the brand advertises. **Pros:** - Luxurious and comfortable vehicle - Strong performance and reliability in many aspects **Cons:** - Ongoing AC issues that remain unresolved - Customer service lacks responsiveness and effective solutions - Temporary fixes instead of addressing the root cause I sincerely hope Lexus steps up to meet the expectations they set, ensuring that loyal customers like myself receive the quality support we deserve.

August 24, 2024

Great customer service! Jake was super nice and helpful! Prompt responses when texting. Everyone was so helpful. More

by LIZF1
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Yes
Employees Worked With
Jake - Service Department.
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August 24, 2024

The repair was successful. Good work and time. Philip gave expert advice and was very helpful. More

by jsidoo
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Yes
Employees Worked With
Philip Zito
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August 24, 2024

Great job will always come back for keeping my vehicle in check. Much thx. Great More

by blkstar_98_98@yahoo.com
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Yes
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Service
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August 24, 2024

Thanks to Jake I had all my concerns resolved. Fun to work with him. Thank you I love my new rx350! More

by stephen.speck1
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Yes
Employees Worked With
Jake at service
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August 23, 2024

Excellent and great servive. My service associate, Philip Zito was excellent. Will support this sevice again. More

by raezzell
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Yes
Employees Worked With
Service Department;' Philip Zito
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August 23, 2024

Great customer service! The employee I met with was very personable and nice to talk to! I think his name was Chris. More

by ADRIANAGRIZZLE
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Yes
Employees Worked With
Chris
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August 23, 2024

On my previous visits, oil changes were 1-1. 5 hrs. This time it was 3 hrs! Could have been longer if I didn't tell them I had to pick up kids from school. Apparently they don't work during lunch More

by BEGAY2002
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Yes
Employees Worked With
Don't see name
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