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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,066 Reviews

1,066 Reviews of Superstition Springs Lexus - Service Center

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December 03, 2024

Superior service and personal care and the people make sure that the customer understands what is being done. More

by Jim burkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Superstition Springs Lexus responded

Jim, thank you for your fantastic review! We're thrilled to hear that you experienced superior service and that our team took the time to ensure you understood everything. Your satisfaction is our top priority, and we appreciate your kind words!

December 03, 2024

The dealer is located nearby the interstate I-60, it’s easy to access for drive test. The lobby is clean. Snacks and refreshments are provided for customers. More

by mgnguyen
Recommend Dealer
Yes
Employees Worked With
Joe Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Superstition Springs Lexus responded

Thanks for the awesome feedback! We're glad you found us easily accessible and enjoyed the clean lobby and snacks. Your comfort is our priority, and we appreciate you taking the time to share your experience!

December 03, 2024

Smooth wheels, bright showroom, Trust blooms where good deals are made, Dreams drive off with ease. More

by jscarrillo
Recommend Dealer
Yes
Employees Worked With
Michael McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Schoneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Ritzman
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Dec 05, 2024 -

Superstition Springs Lexus responded

Thank you! We’re thrilled to hear you had such a positive experience with us. Smooth wheels and good deals are what we strive for. Enjoy your ride, and we look forward to seeing you again soon!

December 03, 2024

Everyone I worked with were very professional and were extremely concerned about my time and comfort More

by ok4iamit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vinny Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Reynoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had such a positive experience. Our team is dedicated to providing professionalism and ensuring your comfort. Your feedback means a lot to us!

December 03, 2024

Not helpful for the issue I informed them about. No conversation was held with me about what my options were, I was just told my car was done. More

by DIONDIDOMENICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake
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Dec 04, 2024 -

Superstition Springs Lexus responded

It's important to us that we provide clear and informative options for all customers, and we regret that this wasn’t your experience. To ensure that your concerns are addressed properly, we encourage you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com. He will be happy to discuss your options and work towards a resolution.

December 03, 2024

Their service department is excellent. Service done earlier than expected. Would definitely come again for service here. More

by drrahulchawla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Okolita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorelei Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb McIntyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you had a great experience with our service department. Timely and excellent service is what we strive for. We look forward to welcoming you back next time!

December 02, 2024

I like how the management team handled the business they understand how to treat the customers especially Greg he’s awesome guy and sales team they are nice to the customer too More

by niyogad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Okolita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Ingram
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear you had a great experience with our management and sales team. Greg and the rest of the team truly care about our customers, and your feedback means a lot. We appreciate your support!

December 02, 2024

Very easy to work with, great customer service! Their follow through has been impressive after the sale as well. More

by jwsylvia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear you had a positive experience with our team. We pride ourselves on excellent customer service and follow-through, so your feedback means a lot to us. Looking forward to serving you again!

December 02, 2024

Jake was really helpful. I appreciate him so much. Keep up the good work. He did an excellent job. More

by DG_ILAGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake from service dept.
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Dec 04, 2024 -

Superstition Springs Lexus responded

Thanks for the great feedback! We're thrilled to hear that Jake provided excellent support. Our team strives to deliver the best experience, and your kind words motivate us to keep up the good work. We appreciate your support!

December 02, 2024

Great reliable service! Always happy with the team. Thank you! Will be back again. Always. More

by jbongratz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 04, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had a great experience with our team. Your support means the world to us, and we can't wait to welcome you back soon!

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