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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,060 Reviews

1,060 Reviews of Superstition Springs Lexus - Service Center

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November 27, 2024

Shane is the best! He keeps me informed of the service progress and minimizes my waiting time. More

by CINDYHANSON33
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
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Dec 02, 2024 -

Superstition Springs Lexus responded

Cindy, we’re thrilled to hear you had a great experience with Shane! Keeping you informed and minimizing wait times is our priority. Thanks for sharing your positive feedback!

November 27, 2024

Phillip is considerate and honest. He explains very well to his clients what should be reconsidered for services More

by CHIAOCHUNGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear that you had a positive experience with Phillip. His commitment to clear communication and client care is truly valued. We appreciate your feedback and look forward to serving you again!

November 27, 2024

Excellent service, friendly staff, customer friendly waiting area. Great sales person. Informative, timely, friendly, exceptionally clean More

by johnnypoindexter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear you had such a positive experience with our team and environment. Your kind words motivate us to keep delivering top-notch service. We look forward to welcoming you back soon!

November 26, 2024

Phil has been my service advisor for 15 years. He is always willing to work with me. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Nov 27, 2024 -

Superstition Springs Lexus responded

Thanks for the great feedback, Jack! We're thrilled to hear about your positive experience with Phil. His commitment to excellent service truly makes a difference, and we appreciate your loyalty over the years. Looking forward to continuing to serve you!

November 26, 2024

Very helpful kind and understanding …. .I would always recommend Phil the other person I talk to was not helpful at all More

by marritadumas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Report | Print
Nov 27, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic feedback! We're thrilled to hear that Phil made a positive impact. We strive for helpfulness and understanding, so your recommendation means a lot to us. We'll continue to improve and ensure everyone has a great experience.

November 26, 2024

Great and friendly staff. Work is done very fast and the dealership has many courteous options while waiting. More

by Fgbay67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear that you had a positive experience with our team. We strive to provide quick and courteous service, and it's great to know you appreciated the options while you waited. Your feedback means a lot to us!

November 26, 2024

Excellent and quick service from my representative through the work being completed in a timely manner. More

by SMINGO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
Report | Print
Nov 27, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you had an excellent experience with our team. Timeliness and great service are our priorities, and it’s wonderful to know we hit the mark for you. We appreciate your feedback and look forward to serving you again!

November 25, 2024

I always receive wonderful service at Superstition Springs Lexus. I’m greeted promptly, wait in a pleasant reception area, and my service rep, Phillip explains what needs to be done and I’m advised if More

by Orelax4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip is the BEST service representative! I give him a 10 +
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Nov 26, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We’re thrilled to hear you consistently enjoy our service and that Phillip takes great care in keeping you informed. We look forward to welcoming you back for your next visit!

November 25, 2024

Always grateful for Phillip and his help in service! !!!! Feels great to trust someone like we do Phillip!!! More

by KENMONALANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip in service
Report | Print
Nov 26, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear about your positive experience with Phillip! Trust is essential, and it’s great to know he’s made such a positive impact. Thank you for taking the time to share your thoughts!

November 25, 2024

Great customer service, also very attentive on details about the vehicles I was looking for. More

by JPGALVATRON36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delfino
Report | Print
Nov 26, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had a fantastic experience with our customer service and that our team was able to assist you with your vehicle details. Your feedback motivates us to keep delivering great service!

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