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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,066 Reviews

1,067 Reviews of Superstition Springs Lexus - Service Center

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November 28, 2024

Good service but I think the costs are just too expensive for what was delivered! More

by ENGSTROMTEAM
Recommend Dealer
Yes
Employees Worked With
Account manager
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback! We're glad you enjoyed the service, but we understand your concerns about pricing. We're always looking to improve and provide the best value. Your insights are invaluable to us!

November 28, 2024

Allan was great, the techs did a great job and car wash was cherry on top. We were disappointed that CSP 20LE01 wasn’t honored. No reflection on this dealer, but on Lexus. More

by hcarrie3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen In service, awesome!
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with Allan and our techs. We appreciate your feedback about the CSP 20LE01 and will pass it along. Looking forward to serving you again!

November 28, 2024

The Service was excellent and your staff was pleasant The softwear works well. Donald Bertsch More

by TREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Atanasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Reynoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our team and software. We strive for excellence, and it’s wonderful to know we hit the mark. Your support means a lot to us!

November 28, 2024

I appreciate not being pushed for services I don’t yet need. The staff is professional and waiting area comfortable. More

by Mom of 2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thank you for your kind words! We’re glad to hear you felt comfortable and appreciated our approach. Our team strives to provide a professional experience without pressure. Looking forward to serving you and your family in the future!

November 28, 2024

Service is excellent as usual! Everything was done the right way. They update us all the time. More

by chaniza.hooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Atanasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear that you enjoyed our service and appreciated the updates. Your satisfaction is our top priority, and we look forward to continuing to serve you well!

November 27, 2024

Phillip is considerate and honest. He explains very well to his clients what should be reconsidered for services More

by CHIAOCHUNGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear that you had a positive experience with Phillip. His commitment to clear communication and client care is truly valued. We appreciate your feedback and look forward to serving you again!

November 27, 2024

Excellent service, friendly staff, customer friendly waiting area. Great sales person. Informative, timely, friendly, exceptionally clean More

by johnnypoindexter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear you had such a positive experience with our team and environment. Your kind words motivate us to keep delivering top-notch service. We look forward to welcoming you back soon!

November 27, 2024

Friendly staff, excellent communication on the progress of the service. Quality work and I appreciate washing the car More

by jmeldrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Zito, excellent
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Dec 02, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our team and appreciated the car wash. Your satisfaction means a lot to us, and we look forward to serving you again!

November 27, 2024

Phil did a get job of getting us out in a timely manner for an oil/filter change and tire rotation/balancing. Always love the car wash and detail to get back on the road. Well done. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil did a great job. Friendly and knew his stuff.
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Dec 02, 2024 -

Superstition Springs Lexus responded

Ken, we’re thrilled to hear you had a great experience with Phil! Timely service and those finishing touches like a car wash really make a difference. Thanks for sharing your feedback and for your support! We look forward to seeing you again soon.

November 27, 2024

Shane is the best! He keeps me informed of the service progress and minimizes my waiting time. More

by CINDYHANSON33
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
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Dec 02, 2024 -

Superstition Springs Lexus responded

Cindy, we’re thrilled to hear you had a great experience with Shane! Keeping you informed and minimizing wait times is our priority. Thanks for sharing your positive feedback!

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