Michael Wu

Mike Wu is the BEST! ! So patient and always there to answer my questions. I drive 120 miles round trip just so I can work with, wouldn't even think of going to anyone el ! So patient and always there to answer my questions. I drive 120 miles round trip just so I can work with, wouldn't even think of going to anyone else. When I walk into the dealership I feel like I'm walking into a friend's house all the employees welcome me with a big smile and a friendly hug, then ask where's DIVA? Thank you for always helping me and making me feel welcome like I'm part of the family. More

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I had an excellent experience working with Michael Wu at Superstition Springs Lexus. Michael was professional, extremely helpful, and very informative throughout the entire process. He went above and beyond Superstition Springs Lexus. Michael was professional, extremely helpful, and very informative throughout the entire process. He went above and beyond to simplify and expedite my purchase, making everything smooth and stress-free. His exceptional customer service truly stood out — he answered every question clearly and made sure I felt confident about my decision. I would highly recommend Michael Wu to my family and friends, and I’ll definitely return to Superstition Springs Lexus for future purchases. More

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Jake was my service representative and was outstanding , I would highly recommend superstition springs dealership. I would highly recommend superstition springs dealership. More

by bevndoug.dalton Verified Customer Verified Customer

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Myron Lyons is wonderful to work with as he explains in detail. He is is very nice and personable. detail. He is is very nice and personable. More

by Aloysius Neumeier Verified Customer Verified Customer

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Mike Wu has been a super help. Worked an used short term deal and a special order Worked an used short term deal and a special order More

by paulnlynn Verified Customer Verified Customer

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Phil was prompt and professional. He addressed my needs and kept me informed on the progress. He addressed my needs and kept me informed on the progress. More

by super_cs65 Verified Customer Verified Customer

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It was an amazing experience, everything went smoothly and everything was well explained and the staff was easy to work with. and everything was well explained and the staff was easy to work with. More

by skcarter32 Verified Customer Verified Customer

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Michael Wu accomplished the impossible and found the SUV I wanted and kept me informed on each step I wanted and kept me informed on each step More

by glindsay Verified Customer Verified Customer

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Superstition Lexus, is five stars across the board , excellent customer service, treat you like family, helped get us I. The car we wanted. Michael Wu was our salesmen and he is awesome!!!!! excellent customer service, treat you like family, helped get us I. The car we wanted. Michael Wu was our salesmen and he is awesome!!!!! More

by NANNETTE777 Verified Customer Verified Customer

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So I’ve dealt with many Lexus dealerships and I will say this is the least organized one. They were my least favorite one to deal with as they made my experience ordering a gx near impossible. Bernard was e this is the least organized one. They were my least favorite one to deal with as they made my experience ordering a gx near impossible. Bernard was essentially our first person to deal with when ordering the car and not only was he late, he was unapologetic, told me we were mistaken on having an appointment to begin with and very rude. The sales girl we originally had met with and who was in charge of our order left in July after telling us our car was being built and after that I was not contacted until I reached out in September wondering when my car would be ready. Not only did they say it wasn’t in production they also said that they didn’t have my order. I had to find my voice with them in order to be heard. It was an unpleasant situation. Finally Michael Wu stepped in and saved the day. Since day 1 of contact he has been not only communicative but he has been kind and patient. I’m not sure how Lexus found him but he is by far the best employee there. His customer service experience is top notch and we feel extremely lucky that he was the one who helped us. We are happy with our GX and I would recommend Lexus but with the stipulations that they go with Michael Wu and avoid Bernard. More

by jdcuster99 Verified Customer Verified Customer

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