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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

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November 22, 2024

Conveniently located. Friendly atmosphere. Myron was very knowledgeable and attentive and provided me with all the necessary information. More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron
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Nov 25, 2024 -

Superstition Springs Lexus responded

Thank you, Sara! We're thrilled to hear you enjoyed your visit and appreciated Myron's service. Our team strives to create a welcoming environment, and it's great to know we hit the mark. We look forward to seeing you again soon!

November 22, 2024

Mylan was s little overbearing. Nice man but he tried too hard to be bive. More

by Yini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 26, 2024 -

Superstition Springs Lexus responded

Our goal is always to provide a balanced and comfortable experience, and we apologize if that wasn't the case during your visit. If you'd like to discuss your experience further, please feel free to reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com.

November 22, 2024

Ez check in and service representative Shane took care of advising and writing up work order. Waiting room comfortable as always. Happy with experience. More

by JGH1498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
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Nov 25, 2024 -

Superstition Springs Lexus responded

Thanks for your fantastic review! We're thrilled to hear that Shane provided excellent service and that you enjoyed our comfortable waiting area. Your satisfaction is our priority, and we look forward to your next visit!

November 22, 2024

Been coming there for 10 years. Lobby way busier than ever. Lots of seating but little ambiance. Used to enjoy doughnuts…too many people to serve now. More

by SCHANGAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service/Myron
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Nov 25, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback! We appreciate your loyalty over the years. We're glad to hear you enjoy our seating, though we understand the busy atmosphere can be overwhelming. We'll work on enhancing the ambiance to improve your experience. Your input means a lot to us!

November 22, 2024

I had a great experience. There was no pressure. I left satisfied with my purchase. More

by pma1st
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had a great experience and felt no pressure during your visit. Your satisfaction is our priority, and we appreciate you sharing your feedback. Looking forward to seeing you again!

November 22, 2024

Awesome experience with Service Manager Jake Brightman and the whole team at Lexus Superstition Springs Service department. Can’t recommend them enough for servicing your Lexus, thanks guys! More

by EWOOD32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Brightman, Brent Adkisson
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Nov 25, 2024 -

Superstition Springs Lexus responded

Thank you for the fantastic feedback! We're thrilled to hear about your awesome experience with Jake and the team. Your recommendation means a lot to us. We look forward to serving you again soon!

November 22, 2024

Satisfied with my service and the individual employees that provided my service. Would recommend this dealership More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 25, 2024 -

Superstition Springs Lexus responded

Thank you for your feedback, Christine! We’re thrilled to hear you were satisfied with our service and team. Your recommendation means a lot to us. We’re always here to help if you need anything in the future!

November 22, 2024

Service was organized efficient and professional Great communications as to service concerns on our inspection. More

by CBS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear you had such a positive experience with our service. We pride ourselves on professionalism and communication, so your feedback means a lot. Looking forward to assisting you again in the future!

November 21, 2024

Great customer service, very comfortable short wait time. Phil Zito was very pleasant and professional as always. More

by suzan_franz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb McIntyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Reynoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Zito.- Service Advisor
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Nov 25, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Suzan! We're thrilled to hear you had a great experience with our customer service and that Phil made a positive impression. Your comfort and satisfaction are our top priorities!

November 21, 2024

The customer service team is great, very knowledgeable and professional in the field Work is complete and they are always very professional in their work More

by billfyfegc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Customer sevice
Report | Print
Nov 25, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you had a great experience with our customer service team. Professionalism and knowledge are our top priorities, and it’s fantastic to know we delivered. Your feedback means a lot to us!

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