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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,064 Reviews

1,064 Reviews of Superstition Springs Lexus - Service Center

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November 23, 2024

Customer service is excellent! Philip was extremely helpful in getting my car in without an appointment. More

by HOLLY31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip
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Nov 25, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Holly! We're thrilled to hear that Philip provided such excellent service. Our team always strives to assist our customers as best as they can. We appreciate you taking the time to share your experience!

November 23, 2024

Enjoyed my car buying experience at Superstition Lexus, got the red bow treatment so it was extra special. Micheal McClure was professional and personable, took the difficulties out of buying a car More

by BEN.LOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Superstition Springs Lexus responded

Thanks for sharing your experience, Ben! We're thrilled to hear you enjoyed the red bow treatment and found Michael helpful. Making car buying special is what we aim for, and your feedback means a lot to us. Enjoy your new ride!

November 23, 2024

Super team! Excellent service! Experts taking care of the issue! Waiting time control very well! More

by pennyskpan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Bruno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Okolita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorelei Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you had a great experience with our team. Your feedback on our service and efficiency means a lot to us. We’re always here to help!

November 23, 2024

Incredibly amazing Team of professionals! From Brent to Easton to Mike M. - best of the best in the auto dealership! Extremely courteous, accommodating, and exemplary treatment of clients! Th More

by RMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike McGee
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Nov 25, 2024 -

Superstition Springs Lexus responded

Thank you for the wonderful feedback! We're thrilled to hear that our team made such a positive impact on your experience. We take pride in providing exceptional service and will be sure to share your kind words with Brent, Easton, and Mike M. Looking forward to seeing you again!

November 22, 2024

Been coming there for 10 years. Lobby way busier than ever. Lots of seating but little ambiance. Used to enjoy doughnuts…too many people to serve now. More

by SCHANGAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service/Myron
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Nov 25, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback! We appreciate your loyalty over the years. We're glad to hear you enjoy our seating, though we understand the busy atmosphere can be overwhelming. We'll work on enhancing the ambiance to improve your experience. Your input means a lot to us!

November 22, 2024

I had a great experience. There was no pressure. I left satisfied with my purchase. More

by pma1st
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had a great experience and felt no pressure during your visit. Your satisfaction is our priority, and we appreciate you sharing your feedback. Looking forward to seeing you again!

November 22, 2024

The service is prompt and professional - my service advisor is excellent and provides me with the care and candor to support my Lexus maintenance requirements. More

by Mulligan0228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Nov 25, 2024 -

Superstition Springs Lexus responded

Thank you, Mulligan! We're thrilled to hear about your positive experience. Our team strives to provide prompt and professional service, and it's great to know your advisor made a difference. We appreciate your feedback and look forward to continuing to support your Lexus maintenance needs!

November 22, 2024

Conveniently located. Friendly atmosphere. Myron was very knowledgeable and attentive and provided me with all the necessary information. More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron
Report | Print
Nov 25, 2024 -

Superstition Springs Lexus responded

Thank you, Sara! We're thrilled to hear you enjoyed your visit and appreciated Myron's service. Our team strives to create a welcoming environment, and it's great to know we hit the mark. We look forward to seeing you again soon!

November 22, 2024

Mylan was s little overbearing. Nice man but he tried too hard to be bive. More

by Yini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 26, 2024 -

Superstition Springs Lexus responded

Our goal is always to provide a balanced and comfortable experience, and we apologize if that wasn't the case during your visit. If you'd like to discuss your experience further, please feel free to reach out to our General Manager, Brent Adkisson, at customerrelations@sslexus.com.

November 22, 2024

Ez check in and service representative Shane took care of advising and writing up work order. Waiting room comfortable as always. Happy with experience. More

by JGH1498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
Report | Print
Nov 25, 2024 -

Superstition Springs Lexus responded

Thanks for your fantastic review! We're thrilled to hear that Shane provided excellent service and that you enjoyed our comfortable waiting area. Your satisfaction is our priority, and we look forward to your next visit!

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