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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

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October 25, 2024

I highly recommend superstition Lexxus. The team there is friendly, efficient, engaging, and informative. I bought a really good vehicle for an excellent price. The purchasing process was More

by VINCENT.HARRELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Atanasio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Vincent! We're thrilled to hear you had such a smooth experience with our team. Your satisfaction is our priority, and we appreciate your recommendation. Enjoy your new vehicle!

October 25, 2024

The lack of professionalism and communication from the team making the overall experience frustrating and far below expectations. More

by MESAASSTMGR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Philip, Mike , Brent
Oct 25, 2024 -

Superstition Springs Lexus responded

Thank you for sharing your experience with us. I apologize for the sub par customer service you experienced while having your vehicle serviced. I know that It’s frustrating to have to follow up on matters that should have been handled seamlessly, and I understand how this can impact your overall satisfaction. To address your concerns directly, please contact me directly at gokolita@vtaig.com and I will be glad to assist you and ensure that we improve our processes moving forward. Thank you for your feedback, and I hope to resolve this for you soon. Greg Okolita - Sales Director - Superstition Springs Lexus.

October 25, 2024

Chris Bares Service manager really helped me and he . ade it possible for me to get my husband to PT for his hip and knee. He called me and let me know about what needed to be done to keep my car intrea More

by EMTJBMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS Bates service manager
Oct 29, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear that Chris provided such helpful service. Keeping your vehicle in top shape is our priority, and it's great to know we could support you and your husband. We appreciate your feedback!

October 25, 2024

Outstanding service! My car is back to normal. Damage caused by a minor accident was completely repaired to our satisfaction. More

by garrycant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks for the awesome feedback, Garry! We're thrilled to hear that your car is back to normal and that you’re satisfied with our service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

October 25, 2024

Team was super responsive in helping us out with an unexpected issue. Fit our vehicle in immediately and worked to hassle free get it repaired and make it right. More

by dominic.kistner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person
Oct 29, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Dominic! We're thrilled to hear our team was able to assist you quickly and efficiently. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Looking forward to serving you again!

October 24, 2024

Shane was helpful and ensured my car was well inspected and repaired and cleaned upon return. I will be returning to him in the future More

by SEANNEEL89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Oct 24, 2024 -

Superstition Springs Lexus responded

Sean, we're thrilled to hear about your positive experience with Shane! Our team takes pride in providing thorough inspections and repairs. Your trust means a lot to us, and we look forward to serving you again in the future. Safe travels!

October 24, 2024

Scheduling was a snap over the phone, and Chris Bates did a good nod of evaluating the Tim: he suggested mid afternoon, and that was near enough to the time he called. Checkout was a breeze. You really want More

by arnold.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
Oct 25, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Arnold! We're thrilled to hear that scheduling was easy and that Chris provided great service. We always aim for a seamless experience, and it’s wonderful to know we hit the mark. Looking forward to seeing you again soon!

October 24, 2024

The facility is clean and the customer service was exceptional.. I purchase process was quick and straight forward More

by paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Paul! We're thrilled to hear you had a great experience with our clean facility and excellent customer service. Your satisfaction is our priority, and we look forward to serving you again soon!

October 24, 2024

The service is very good. They treat customers as their family and lesson to customers’ needs. The environment is very clean and comfortable. More

by Hungshu Tsai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
Oct 25, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We’re thrilled to hear you felt like part of our family and enjoyed the clean, comfortable environment. Your feedback means a lot to us and motivates our team to keep delivering great service!

October 23, 2024

John Inocencio was awesome. He was very knowledgeable about the Lexus hybrid and was able to patiently answer all my questions about the systems. Rather than pressure me to bu More

by Andrew
Recommend Dealer
Yes
Employees Worked With
John Inocencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Superstition Springs Lexus responded

Andrew, thank you for your fantastic review! We're thrilled to hear about your positive experience with John and our team. It’s great to know that you felt respected and informed during your visit. We look forward to serving you and your family again in the future!

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