Back

Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,079 Reviews

1,079 Reviews of Superstition Springs Lexus - Service Center

Sort by
October 23, 2024

John Inocencio was awesome. He was very knowledgeable about the Lexus hybrid and was able to patiently answer all my questions about the systems. Rather than pressure me to bu More

by Andrew
Recommend Dealer
Yes
Employees Worked With
John Inocencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Superstition Springs Lexus responded

Andrew, thank you for your fantastic review! We're thrilled to hear about your positive experience with John and our team. It’s great to know that you felt respected and informed during your visit. We look forward to serving you and your family again in the future!

October 23, 2024

Took longer than expected due to computer problems creating a delay in call back, but overall great. More

by iamstevelathrop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 24, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback, Steve! We appreciate your understanding regarding the delay and are glad to hear you had a great experience overall. We're always working to improve our response times. Your input helps us get better!

October 23, 2024

Excellent customer services will be back in the near future thank you for all your help! More

by tommy du
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Superstition Springs Lexus responded

Tommy, thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our customer service. We look forward to welcoming you back soon!

October 23, 2024

My only complaints would be that my dash board background color was changed to blue without my consent as well as my mirrors, seat and personal items were adjusted. It's like they tried to move in! Also, I d More

by bigsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont remember sorry!
Oct 24, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback. We appreciate your insights and apologize for the inconvenience you experienced with your dashboard and personal items. Your comfort is important to us, and we’ll address your concerns to ensure a better experience for future visits. Thank you for bringing this to our attention!

October 23, 2024

Dealership is back to being clean and fully configured after the remodel. Staff continues to be professional. More

by MOT_H_WOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
Oct 24, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you enjoyed the remodel and our team's professionalism. We strive to create a welcoming environment for all our customers. Your feedback means a lot to us!

October 22, 2024

Best dealership their Service department has been ever so friendly and have never been disappointed, Shane is the best full of carisma and very transparent when it comes to our car problems, and not a dual m More

by MICHAEL_MONTOYA23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
Oct 23, 2024 -

Superstition Springs Lexus responded

Michael, thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our service team, especially with Shane. Your support means a lot to us, and we appreciate your recommendations to friends and family. Looking forward to seeing you again!

October 22, 2024

Phillip is great and took care of my service. I would recommend Superstition Springs Lexus. More

by dar0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip in Service
Oct 23, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had a great experience with Phillip. Your recommendation means a lot to us, and we’re glad you chose Superstition Springs Lexus!

October 22, 2024

Jake did a outstanding job. He was very positive and polite. Kept me informed throughout the service. More

by TPBENNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Oct 23, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic review! We're thrilled to hear that Jake provided you with such a positive experience. Keeping you informed is a priority for us, and it’s great to know he delivered. We appreciate your support!

October 22, 2024

Very pleased with the service and my service advisor Chris Bates. He was very knowledgeable More

by THEURBSNAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates
Oct 23, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had a great experience with Chris. Our team's expertise is key to providing top-notch service. We appreciate your feedback and look forward to assisting you again!

October 22, 2024

My recent experience with Superstition Springs Lexus service department was positive. I had no issues. More

by HHEINRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
Oct 24, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic feedback! We're thrilled to hear you had a positive experience with our service department. Your satisfaction is our top priority, and we look forward to serving you again in the future!

...
50
...