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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

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October 20, 2024

I am very pleased with the good work they do in my car that it keeps on running well, besides feeling good because I know they are honest, and my agent Phil Zito is wonderful More

by gmolchan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Zito
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Oct 21, 2024 -

Superstition Springs Lexus responded

Thank you! We’re thrilled to hear you’re satisfied with our work and appreciate your trust in us. Phil will be delighted to know you think so highly of him. Your support means a lot to our team!

October 19, 2024

I was very pleased with the service I received at your service department. Will be back for all my oil changes ! More

by rhondacovel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who helped me in the service department
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Oct 21, 2024 -

Superstition Springs Lexus responded

Thanks, Rhonda! We're thrilled to hear you had a great experience with our service department. We look forward to seeing you for your oil changes and appreciate your support!

October 19, 2024

Great service and knowledge about my Lexus. Got a vehicle wash while at the dealership. More

by ORLANDOWELSH05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Bruno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Okolita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Hill
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Oct 21, 2024 -

Superstition Springs Lexus responded

Orlando, we're thrilled to hear you had a fantastic experience with our team! We're glad you appreciated the service and enjoyed the vehicle wash. Your satisfaction is our priority, and we look forward to serving you again!

October 19, 2024

Felt like I was being held hostage. 7 hours to do a car deal….. unheard of in my 45 years of car buying. We should have just gone to Lexus of Tucson, if we had known they were just goin More

by BOBANDJULIE.EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristan Ingram
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Superstition Springs Lexus responded

Good evening Mr. & Mrs. Evans... Thank you for sharing your experience with us and bringing this to my attention. I would like to personally apologize for the length it took to complete your transaction and inconvenience that you experienced when purchasing your new Lexus from our dealership. After reviewing our notes, it looks like we ultimately delivered your new Lexus to your residence. I am not familiar with all the details of your purchase... so I would like contact you directly to discuss this matter further. We strive to make sure all of our customers have a exemplary experience and we understand how time can impact your overall satisfaction. I look forward to speaking with you shortly. Thank you again for your feedback, and I hope I can discuss a resolution for this matter. Greg Okolita - Sales Director Superstition Springs Lexus

October 19, 2024

Excellent professional service arranged by Chris . !totally satisfied and easily accomplished! 18 words are not neee!’ More

by KATHYLINHOLT
Recommend Dealer
Yes
Employees Worked With
Chris in service was excellent
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Oct 21, 2024 -

Superstition Springs Lexus responded

Kathy, we're thrilled to hear you had an excellent experience with Chris! Your satisfaction is our top priority, and we appreciate your feedback. Thank you for taking the time to share your thoughts!

October 19, 2024

Awesome dealership experience every time. The team really cares about their customers and it’s always positive when I visit for service. Chris Bates is the best, he is always great at commun More

by JAKE.SUGAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bates, AJ technician
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Oct 21, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Jake! We're thrilled to hear you consistently have such great experiences with us, especially with Chris. Your loyalty means a lot, and we're here to ensure you continue to have exceptional service every visit. Looking forward to seeing you again soon!

October 19, 2024

Our service was completed in an efficient and professional manner! I was kept informed of progress during my time at the dealership! All members of staff I encountered were pleasant and helpful More

by LPOMUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Adkisson
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Oct 21, 2024 -

Superstition Springs Lexus responded

Thank you for your fantastic feedback! We're thrilled to hear that you had a smooth and positive experience with our team. Our staff takes pride in providing excellent service, and it’s great to know their efforts made an impact. We look forward to seeing you again!

October 19, 2024

Phillip is great to work with during the drop off and pick up. He listens. More

by louisjjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
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Oct 21, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear that Phillip made your experience enjoyable. Our team strives to provide excellent service, and it's great to know he listened to your needs. We appreciate your support!

October 19, 2024

Had battery issues. They got me in the same day, tested it and replaced it under warranty while I waited. More

by GERALD.KNUDSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Zito
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Oct 21, 2024 -

Superstition Springs Lexus responded

Thanks for sharing your experience, Gerald! We're thrilled to hear our team was able to assist you promptly and resolve your battery issues. Your satisfaction is our priority, and we appreciate your kind words about our service!

October 19, 2024

Myron had great communication and treated us like family! Definitely recommend Superstition Lexus to others. More

by Erika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron in service
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Oct 21, 2024 -

Superstition Springs Lexus responded

Erika, thank you for the fantastic review! We're thrilled to hear Myron made your experience special. Our team always strives to provide that family feel. We appreciate your recommendation and look forward to seeing you again at Superstition Lexus!

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