Doug Martin

I initially posted a 1 star review because of an issue I had with L2 charging after picking it up on Friday 8/28/26. I had stated that it took all day to complete the PDI and may have not been ready. The had with L2 charging after picking it up on Friday 8/28/26. I had stated that it took all day to complete the PDI and may have not been ready. The codes that appeared when I got home on the Lexus phone app went away later in the evening and they never showed up in the car on the dash. When my wife and I went to charge at a local L2 charger it would start up initially and then power down again. The RZ's come with 2 adapters, one is larger and because of the location in the box it is the first you see. I grabbed it and made the assumption that it was a universal interface for CCS to NACS. All Lexus RZ's for 2026 have native NACS (Tesla Supercharger) interfaces so you don't need any adapters for the Tesla DC fast chargers (Great for Toyota/Lexus) this is one of the reasons for my purchase. In essence there are 2 adapters one is for L2 AC charging and the other is for CCS DC fast charging. The research I performed before purchasing my 1st EV was missing some info, I did not know that the CCS or J1772 had DC fast chargers. This larger adapter is for CCS1 to NACS DC rapid charger systems and not a universal interface. I scanned the 2D QR code on both adapters but the number that came up gave no information. I took pictures of the small text lettering on both and the information is only for safety. I went through the entire charging section of the Lexus RZ users manual, there is no information at all on the adapters and the zippered box the adapters are stored in have no card or tag describing the adapters standard. I even downloaded the PDF versions of all 5 manuals and could not find any information regarding the adapters. I went back to the dealership and Doug was very helpful, he had Irvin look at what I was doing (Irvin owns an RZ) and he quickly and politely showed me I was using the wrong adapter. He said try the smaller adapter, I hooked it up at the dealership Charge Point and it quickly initialized and started charging. This was my mistake as I should have tried both before filling out my review. Lexus/Toyota has also clearly missed the mark here, at the very least they could have put I/F standard and type labels on the interfaces directly along with description cards inside the storage box. If the larger charge interface had stated J1772 DC fast charging interface I would have immediately known it was the wrong one for AC L2 charging. The L1 charger you hook up in the garage can't be confused because it plugs directly in just like the Tesla superchargers with a NACS plug. I do feel dumb but at least it wasn't for a lack of reading directions or checking user manuals. This dealership was excellent and the pricing was up-front and straight forward. I never felt pressured and would definitely return in the future for another purchase. More

Print

Hugo was fabulous and helped me with the technical questions! Nolan was great help too! questions! Nolan was great help too! More

Print

Customer Service ~ Exemplified! ! We were incredibly impressed with our recent windshield replacement service at Lexus of Superstition Springs. The team did a fantastic job from sta ! We were incredibly impressed with our recent windshield replacement service at Lexus of Superstition Springs. The team did a fantastic job from start to finish. After purchasing a beautiful Lexus TX 350 from Lexus of Superstition Springs less than 2 weeks prior, we had the unfortunate experience of a rock impacting our windshield requiring an immediate windshield replacement. We drove our TX 350 directly to the Lexus dealer and Sales manager, Karl Shoneman took the lead from that point. He arranged a 3-way call between the windshield replacement company, our insurance company & my wife & I. That whole process took less than 15 minutes! Nothing else for us to do ~ but allow Lexus of Superstition Springs to go to work. Even more impressive ~ because the windshield had to be brought in the following day ~ Karl arranged for a complimentary Lexus loaner vehicle over the next 2 days. All work was accomplished on site, including the very important re-calibration. Now, 2 days after picking up our vehicle ~ everything works perfectly ~ as though the unfortunate event never happened. Overall, a first rate experience. We are so thankful we chose Lexus of Superstition Springs for our vehicle purchase. After our wonderful customer service experience ~ we have no doubt we made the right choice. More

Print

Doug Martin & Michael McClure were very helpful in finding the right car, having it shipped to Superstition Springs Lexus and then making the delivery very easy and pleasant. finding the right car, having it shipped to Superstition Springs Lexus and then making the delivery very easy and pleasant. More

by PSaliba55 Verified Customer Verified Customer

Print

My experience was great. Salma was terrific. She kept me up to date with new stock allocations and contacted me when the vehicle I was looking for was available. She was very Salma was terrific. She kept me up to date with new stock allocations and contacted me when the vehicle I was looking for was available. She was very thoughtful attentive and kind. I definitely felt appreciated at Superstion Springs Lexus. Very easy transaction. I left feeling I received a fair deal. I would highly recommend speaking with Salma if looking to acquire a new GX or any of the Lexus lineup. More

by AZMTOM Verified Customer Verified Customer

Print

Great experience with the staffing and the treatment was great. Really went out of their way to accommodate us. great. Really went out of their way to accommodate us. More

by docmas42 Verified Customer Verified Customer

Print

Professional, courteous, and knowledgeable. Would return for another purchase the next time I need to replace a vehicle. Would return for another purchase the next time I need to replace a vehicle. More

by Ed Verified Customer Verified Customer

Print

Salma was an amazing person, we were blessed my having her as our sales rep. her as our sales rep. More

by yfdiaz82 Verified Customer Verified Customer

Print

We enjoyed working with Salma! She listed to our specifications for the perfect GX 550 and began searching for it. She showed us any GX550 that came in just in case we wanted to She listed to our specifications for the perfect GX 550 and began searching for it. She showed us any GX550 that came in just in case we wanted to pick a different color, but we wanted incognito only. It finally came in the month of December. She sat in the back seat and explained how the control center worked. We were impressed at how well knew this vehicle. We would highly recommend her to anyone looking for a Lexus or a used car, as she even searched their inventory of used cars for our family friend. More

by glennamgj Verified Customer Verified Customer

Print

My experience with Superstition Springs Lexus was professional. Everyone was knowledgeable & helpful. I would recommend. professional. Everyone was knowledgeable & helpful. I would recommend. More

by pinckardfam Verified Customer Verified Customer

Print