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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,074 Reviews

1,074 Reviews of Superstition Springs Lexus - Service Center

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September 13, 2024

Listens, cares like family, & you don't feel like your purchasing a vehicle, like other dealers More

by CYNDYCCAMPBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Superstition Springs Lexus responded

Cyndy, thank you for your wonderful review! We're thrilled to hear that you felt heard and cared for during your experience with us. We strive to create a family-like atmosphere and make the vehicle purchasing process enjoyable. Your feedback means a lot to our team!

September 13, 2024

Over priced on everything Could be little bit reasonable not because of the name Lexus have to pay to much for little repairs More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Sep 18, 2024 -

Superstition Springs Lexus responded

Hi Juan, we understand your concerns about pricing, and we appreciate you bringing this to our attention. We aim to provide transparency and value for the services we offer, and we’d be happy to provide clarification on pricing or discuss any specific concerns you have. To explore this further, we encourage you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com. He’ll be able to address your concerns directly and ensure we find the best possible resolution.

September 12, 2024

Tristen was great and easy to work with. Vehicle was delivered clean and full of gas. More

by DENA.SON
Recommend Dealer
Yes
Employees Worked With
Tristan Ingram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Dena! We're thrilled to hear you had a smooth experience with Tristen and that your vehicle was delivered just right. Your satisfaction is our priority, and we look forward to serving you again!

September 12, 2024

Myron was professional and went over all the details on work needed on my car. More

by Gary Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
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Sep 17, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review, Gary! We're thrilled to hear that Myron provided you with top-notch service and clarity on your car's needs. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

September 12, 2024

Shane Hicks consistently delivers exceptional customer service. I can trust him to be honest and caring about my Lexus. I'm never disappointed with the service my car and I receive at Superstition Springs More

by nancy_attwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks, Javier Valenzuela Maldonado
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Sep 17, 2024 -

Superstition Springs Lexus responded

Thank you, Nancy! We're thrilled to hear about your positive experience with Shane. Providing honest and caring service is what we strive for, and it’s wonderful to know you trust us with your Lexus. We appreciate your kind words and support!

September 12, 2024

Very good service. Completed the work ahead of estimate. Comfortable waiting area with complimentary drinks and snacks. More

by VALLIERESM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Hicks
Report | Print
Sep 17, 2024 -

Superstition Springs Lexus responded

Thank you for your positive feedback! We're thrilled to hear that you enjoyed our service and that the work was completed ahead of schedule. It's great to know that our waiting area and amenities added to your comfort. If you have any more needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again!

September 11, 2024

Always friendly and on time I have never had an issue with any work they have done to my vehicle More

by Daniel DaCosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salma Albashir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hicks 5 stars
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Sep 17, 2024 -

Superstition Springs Lexus responded

Thank you for your positive feedback! We're delighted to hear that you consistently experience friendly service and timely repairs with us. It’s great to know that you’ve never had any issues with the work done on your vehicle. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service. If you need anything else, feel free to reach out!

September 11, 2024

Mr Hicks was very helpful and keep me posted with the status of the repair. Also provide me with what are needed to be done on my car. More

by Ely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Shane Hicks
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Sep 17, 2024 -

Superstition Springs Lexus responded

Thank you for your feedback! We're pleased to hear that Shane was helpful and kept you informed about your repair. Keeping you updated and providing clear information on what’s needed for your vehicle is a priority for us. If you have any more questions or need further assistance, feel free to reach out. We appreciate your trust in us and look forward to serving you again!

September 10, 2024

The staff is very friendly and they always keep my car running in tip top shape More

by jamesthibideau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Charm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear you had a great experience with our team. Keeping your car in top shape is our priority, and your kind words motivate us to keep up the good work! We appreciate your support!

September 09, 2024

Isolated situation made for tough conversation, but the staff makes things happen when needed. Which is why I return! More

by James Pappas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Inocencio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent, Vince and Shane
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Sep 13, 2024 -

Superstition Springs Lexus responded

Thank you for your honest feedback! We understand that tough situations can be challenging, but we’re glad to hear that our staff was able to make things happen for you. Your continued trust and return are greatly appreciated. If you ever need further assistance, we’re here to help!

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