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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,079 Reviews

1,079 Reviews of Superstition Springs Lexus - Service Center

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August 16, 2024

Unsatisfactory repair service. My repair was confused with another similar vehicle. Then the scheduled loaned car was not noted. Finally there was a price discrepancy from the orig More

by FRANCINEMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron
August 16, 2024

All Lexus personnel were pleasant and helpful! Answer my questions and sought more input from others ! More

by cagdean
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Rogers
August 16, 2024

Phillip is always a joy to work with! Very knowledgeable and helpful. Good to know he is taking care of us! Mechanics and wash bay folks always do a great job too, though we never see the More

by BEAMERCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Zito
August 16, 2024

Jake was very personable and helped me with my service request. He even offered to wash my car if I didn’t mind waiting. It was excellent customer service. More

by BLONDE_SERGEANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Brightman
August 16, 2024

Great service from Chris… I’m disappointed in Lexus though for not helping me out with fixing my a/c servo failures. Just like the defective dashboard and door panels, I am too late to have the Servi More

by CAVANDEMARK
Recommend Dealer
Yes
Employees Worked With
Chris
August 16, 2024

I am primary & sole driver for this car. Yet my 2nd key was programmed for me and I am the guest that cannot make changes to the GPS. My spouse who does not drive the car was given the pri More

by diane.blaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Inocencio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Bates
Aug 16, 2024 -

Superstition Springs Lexus responded

Good evening Diane, I am so sorry for this inconvenience. I agree that we should always ask our customers who the primary driver is going to be. I will reach out to you personally to assist you further in this matter. Thank you for bring this up to my attention... and thank you again for your business. We greatly appreciate you! Greg Okolita - Sales Director - Superstition Springs Lexus

August 15, 2024

Phillip Z made my visit to Superstition Lexus an excellent experience. From beginning to end I was kept updated & best of all the issue that brought me in was fixed & at a more than fair price. I wi More

by Pac-Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Zito
August 15, 2024

Performed requested services. Flagged sone additional issues for attention but did not try to hard sell the associated parts/services. More

by jmyers17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
August 15, 2024

Great Service you can count on at Superstition Springs Lexus. Phil is attentive to all More

by youngsaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
August 14, 2024

Got me in and out in a timely manner. Chris was very nice and kept me informed of progress of the vehicle More

by Emtbrianm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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