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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
611 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 611 reviews

August 31, 2025

Our salesman was new at his job in fairly and experienced. I was OK with that. It just took a little longer to get through the process. He got the price wrong and forgot to ask my birthday when t More

by shawna033
Recommend Dealer
Yes
Employees Worked With
Willy
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August 26, 2025

The people were nice, especially the finance guy. The person who was in charge of our sale lied to us. He told us our car that we were trading in was salvaged, but when I looked it up for myself afte More

by METALLOFULLERENE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jorge Lopez
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August 26, 2025

They do what they say, and say what they do. Doesn't get any better than that More

by fordman1428
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan D......salesman
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Aug 27, 2025 -

Surprise Ford responded

We are elated to hear that our commitment to reliability and transparency has made such a positive impression on you. Your feedback about our team following through on what we promise means everything to us at Surprise Ford. We strive to build trust through consistent actions and honest communication, and it sounds like we hit the mark with your experience.

August 24, 2025

Honest and very trustworthy dealership and nice sweat people good cool nice smart and good More

by segura100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
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Aug 28, 2025 -

Surprise Ford responded

Thank you for sharing your wonderful experience with us! We are truly honored that you found our team to be honest and trustworthy. Your kind words about our staff being welcoming and knowledgeable mean so much to us at Surprise Ford. We work hard every day to create a positive experience for our customers, and it's heartwarming to know that we succeeded with you. We appreciate you taking the time to share your feedback and look forward to serving you again in the future.

August 10, 2025

Professional courteous Good follow up. Competitive on pricing. Willing to make a deal to compete with the other bigger dealerships. More

by jim@legacywealth1.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Sallas
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Aug 18, 2025 -

Surprise Ford responded

Thank you for your feedback! We’re glad you experienced professional, courteous service with thorough follow-up, and that our pricing and willingness to work with you stood out. We appreciate your trust and look forward to serving you again.

August 10, 2025

The sales team was great the deals were great. Everything was perfect. Ten out of ten More

by JHAMILJACKSON32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Vanhorne
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Aug 18, 2025 -

Surprise Ford responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that everything was perfect and that you had a great experience with our sales team and deals. We truly appreciate your support!

August 10, 2025

Very professional, great to work with! ! This was the second car we have bought here! More

by JOESTJOHN
Recommend Dealer
Yes
Employees Worked With
Ben Pietrowski
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Aug 18, 2025 -

Surprise Ford responded

Thank you for your continued trust in us! We’re delighted to hear you had a professional and positive experience again, and we look forward to serving you for many more vehicles to come!

August 06, 2025

Professional, friendly and excellent communication. Very accommodating with delivery and trade, I will be back!! More

by COWBELLES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Camryn
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Aug 18, 2025 -

Surprise Ford responded

Thank you for your kind words! We’re thrilled to hear you experienced professional, friendly service and excellent communication. We look forward to welcoming you back soon!

August 05, 2025

The people were helpful and worked with me to get me the car I wanted. More

by BAILEYRICE23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emilio, Roger, Jorge
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Aug 08, 2025 -

Surprise Ford responded

Thank you so much for the kind words! We're thrilled to hear that our team was helpful and that you drove away with the car you wanted. Enjoy the new ride!

August 03, 2025

Loved dealership until they sold a car out from under a friend who was set More

by brad98
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Surprise Ford responded

At our dealerships, we strive to ensure every customer has a smooth and fair buying experience, and it’s clear we fell short in this instance. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

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