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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.4
686 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 686 reviews

April 24, 2026

Excellent to work with Very knowledgeable excellent to work with very respectful Happy to shop there More

by BONEMONTELEONE
Recommend Dealer
Yes
Employees Worked With
Adam
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April 21, 2026

The sales person assigned to us was very knowledgeable, kind and courteous! Usually it would take most of the day to purchase a vehicle, we were done in four hours. It was a pleasure doing business with Su More

by FSANDSTEDT
Recommend Dealer
Yes
Employees Worked With
KenDealsGood
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Apr 21, 2026 -

Surprise Ford responded

We genuinely admire your wonderful feedback about your experience with our team. It's fantastic to hear that your sales representative provided such knowledgeable and courteous service throughout your visit. We understand how valuable your time is, and we're delighted that we could complete your vehicle purchase efficiently in just four hours. Your kind words about doing business with Surprise Ford mean so much to our entire team. We truly appreciate customers like you who take the time to share their positive experiences.

April 13, 2026

Great service from all involved! Thank you for your patience! Appreciate you all for helping w! More

by Nancy100
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2026 -

Surprise Ford responded

We are thrilled to hear about your wonderful experience with our team! Your kind words about the excellent service you received mean so much to us. We truly appreciate your understanding and patience throughout the process. It was our pleasure to help you, and we are thrilled that everyone involved was able to provide the support you needed. Thank you for taking the time to share your positive feedback!

April 09, 2026

Always amazing Always an amazing experience feeling comfortable, never pressured Never exhausting walking out 10/10 More

by Jsinclair02
Recommend Dealer
Yes
Employees Worked With
Gio
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Apr 14, 2026 -

Surprise Ford responded

We are overjoyed to hear about your wonderful experience with us! It means so much to know that you consistently feel comfortable throughout your visits and that our team creates a welcoming environment without any pressure. Your feedback about the experience being anything but exhausting truly resonates with us, as we work hard to make every interaction smooth and enjoyable. Thank you for taking the time to share your positive experience - your 10/10 rating motivates our entire team at Surprise Ford to continue delivering exceptional service.

April 04, 2026

Courteous staff, helped my son with his first purchase. Worked to get him a good deal. More

by PHANTOMTALON242
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Carrion
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Apr 08, 2026 -

Surprise Ford responded

We are absolutely thrilled to hear about your wonderful experience! It means so much to know that our team was able to provide courteous service and make your son's first vehicle purchase such a positive milestone. Helping first-time buyers navigate this important decision is something we take great pride in, and we're delighted that our staff worked hard to secure a great deal for him. Thank you for trusting us with this special moment, and we hope your son enjoys many happy miles ahead in his new vehicle!

April 03, 2026

Came in with negative equity knowing it wouldn't be easier to overcome and helped me get there More

by luckebare2
Recommend Dealer
Yes
Employees Worked With
Xavier
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Apr 08, 2026 -

Surprise Ford responded

We are elated to hear about your positive experience with us. Understanding that working through negative equity can be challenging, we're pleased our team was able to guide you through the process and help you reach your goals. Your trust in us to navigate this situation means a great deal, and we're grateful you chose Surprise Ford for your automotive needs.

March 31, 2026

Classic used car tactics. Promises that were not fulfilled. Tell you what you want to get you to sign and then under deliver! More

by JV1n209
Recommend Dealer
No
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Apr 20, 2026 -

Surprise Ford responded

We take feedback regarding the sales experience and communication seriously. Our team remains committed to setting clear expectations and ensuring alignment throughout the purchasing process. We are unable to identify you by this screenname to reach out directly so please contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

March 30, 2026

Very good experience Everyone was very knowledgeable about the truck I chose. Financing was quick and easy More

by CROSSWAYS
Recommend Dealer
Yes
Employees Worked With
Brett Sallas
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Apr 17, 2026 -

Surprise Ford responded

We’re glad to hear you had a positive experience and that the team was knowledgeable and supportive throughout your purchase. It’s great knowing the financing process felt quick and straightforward. We appreciate your feedback and look forward to assisting you again in the future.

March 26, 2026

Everyone was very helpful and answered all of my questions. Camryn was my point of contact and she did everything to make my stay pleasant More

by HATCHER968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Marceleno
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Apr 17, 2026 -

Surprise Ford responded

We’re glad to hear you had a positive experience and that your questions were fully addressed throughout your visit. It’s great knowing Camryn helped make your stay comfortable and well supported. We appreciate your feedback and look forward to assisting you again in the future.

March 24, 2026

Always a great time and experience Always a great time and experience finding a car for me to go home happy in More

by Jsinclair02
Recommend Dealer
Yes
Employees Worked With
Gio
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Apr 01, 2026 -

Surprise Ford responded

We are pleased to hear about your wonderful experience with us! Your satisfaction with finding the perfect vehicle to take home is exactly what we strive for with every customer. It brings us great joy to know that your time with our team was so positive and that we could help you drive away happy. Thank you for sharing your experience and for choosing Surprise Ford for your automotive needs.

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