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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.4
684 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 684 reviews

April 13, 2026

Great service from all involved! Thank you for your patience! Appreciate you all for helping w! More

by Nancy100
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2026 -

Surprise Ford responded

We are thrilled to hear about your wonderful experience with our team! Your kind words about the excellent service you received mean so much to us. We truly appreciate your understanding and patience throughout the process. It was our pleasure to help you, and we are thrilled that everyone involved was able to provide the support you needed. Thank you for taking the time to share your positive feedback!

April 09, 2026

Always amazing Always an amazing experience feeling comfortable, never pressured Never exhausting walking out 10/10 More

by Jsinclair02
Recommend Dealer
Yes
Employees Worked With
Gio
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Apr 14, 2026 -

Surprise Ford responded

We are overjoyed to hear about your wonderful experience with us! It means so much to know that you consistently feel comfortable throughout your visits and that our team creates a welcoming environment without any pressure. Your feedback about the experience being anything but exhausting truly resonates with us, as we work hard to make every interaction smooth and enjoyable. Thank you for taking the time to share your positive experience - your 10/10 rating motivates our entire team at Surprise Ford to continue delivering exceptional service.

April 04, 2026

Courteous staff, helped my son with his first purchase. Worked to get him a good deal. More

by PHANTOMTALON242
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Carrion
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Apr 08, 2026 -

Surprise Ford responded

We are absolutely thrilled to hear about your wonderful experience! It means so much to know that our team was able to provide courteous service and make your son's first vehicle purchase such a positive milestone. Helping first-time buyers navigate this important decision is something we take great pride in, and we're delighted that our staff worked hard to secure a great deal for him. Thank you for trusting us with this special moment, and we hope your son enjoys many happy miles ahead in his new vehicle!

April 03, 2026

Came in with negative equity knowing it wouldn't be easier to overcome and helped me get there More

by luckebare2
Recommend Dealer
Yes
Employees Worked With
Xavier
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Apr 08, 2026 -

Surprise Ford responded

We are elated to hear about your positive experience with us. Understanding that working through negative equity can be challenging, we're pleased our team was able to guide you through the process and help you reach your goals. Your trust in us to navigate this situation means a great deal, and we're grateful you chose Surprise Ford for your automotive needs.

March 31, 2026

Classic used car tactics. Promises that were not fulfilled. Tell you what you want to get you to sign and then under deliver! More

by JV1n209
Recommend Dealer
No
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March 30, 2026

Very good experience Everyone was very knowledgeable about the truck I chose. Financing was quick and easy More

by CROSSWAYS
Recommend Dealer
Yes
Employees Worked With
Brett Sallas
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March 26, 2026

Everyone was very helpful and answered all of my questions. Camryn was my point of contact and she did everything to make my stay pleasant More

by HATCHER968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Marceleno
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March 24, 2026

Always a great time and experience Always a great time and experience finding a car for me to go home happy in More

by Jsinclair02
Recommend Dealer
Yes
Employees Worked With
Gio
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Apr 01, 2026 -

Surprise Ford responded

We are pleased to hear about your wonderful experience with us! Your satisfaction with finding the perfect vehicle to take home is exactly what we strive for with every customer. It brings us great joy to know that your time with our team was so positive and that we could help you drive away happy. Thank you for sharing your experience and for choosing Surprise Ford for your automotive needs.

March 19, 2026

5 Excellent customer and compassion considering the situation Completed my purchase in a timely fashion with my brand new vehicle More

by tbarizona
Recommend Dealer
Yes
Employees Worked With
Yes
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Apr 16, 2026 -

Surprise Ford responded

We appreciate you taking the time to share your experience. It’s great to hear that you received excellent customer service and that compassion and understanding were shown throughout your purchase process. We’re glad everything was completed in a timely manner and that you are enjoying your new vehicle. Thank you for choosing us!

March 18, 2026

Dan was a true pleasure to work with. Very professional, product knowledgeable, answered every question, researching answers when needed, interacting with us with true concern, clearly u More

by CATO196868
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Doncea
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Apr 16, 2026 -

Surprise Ford responded

We appreciate you taking the time to share your experience. It’s great to hear that Dan provided professional, knowledgeable, and attentive support throughout your visit. We’re especially glad he took the time to answer your questions thoroughly and ensure you felt understood and well taken care of during your vehicle search. Thank you for the kind feedback and for choosing us!

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