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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.4
723 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 723 reviews

May 26, 2026

Surprise Ford made the car buying process easy and gave us the best price for our trade in. More

by DAN@WWISINC.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cami
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May 26, 2026

Fast, professional, extremely knowledgeable about the product. Respected my time. Always available when I had questions. More

by joseph87
Recommend Dealer
Yes
Employees Worked With
Ben
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May 24, 2026

Generally ok I got charged for LoJack but LoJack says it is not hooked up so I have to take it back to the dealer. We’ll see how it Goes More

by PAULANZINI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Juan
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May 23, 2026

Wonderful. Patient answered all of our questions and treated us fairly and respectfully Wonderful. Patient answered all of our questions and treated us fairly a More

by CMHKITTEN
Recommend Dealer
Yes
Employees Worked With
Jose
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May 22, 2026

John was great. He knows how to relate to the customers. John makes it seem like he's trying to get the customers a great deal on the vehicle. I didn't feel that same More

by Lxcarrillo99
Recommend Dealer
Yes
Employees Worked With
John maczuga
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May 26, 2026 -

Surprise Ford responded

We are overjoyed to hear about your positive experience with our team! It's wonderful to know that John was able to connect with you and demonstrate his commitment to helping you find a great deal on your vehicle. We take pride in having team members who genuinely care about our customers' needs and work hard to build that trust and rapport. We understand you have questions about your lease agreement and want to ensure you received an excellent deal. Your satisfaction is important to us, and we're here to support you throughout your experience. Thank you for taking the time to share your feedback about the exceptional service you received.

May 21, 2026

Abdueal was a great salesman. He did everything right, even when he was put in a tough position by his sales manager who gave him the initial price of the vehicle and then tried t More

by JOHN.EDGAR14
Recommend Dealer
Yes
Employees Worked With
Abdueal Johnson
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May 26, 2026 -

Surprise Ford responded

We deeply cherish your positive feedback about your experience with us. It's wonderful to hear that your salesman provided excellent service and handled challenges professionally while advocating for you throughout the process. We truly value customers like you who recognize when our team members go above and beyond to ensure a positive experience. Your feedback helps us continue to improve our processes and maintain the high standards our customers deserve. Thank you for choosing Surprise Ford and for taking the time to share your experience.

May 20, 2026

Brett took great care of me, was an easy experience It was fast and easy More

by LOGAN.GOMBAR
Recommend Dealer
Yes
Employees Worked With
Brett Sallas
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May 21, 2026 -

Surprise Ford responded

We are utterly delighted to hear about your wonderful experience with us. It's fantastic to know that our team member provided such excellent care and made everything smooth for you. We truly value feedback about quick and straightforward service, as this reflects our commitment to making every visit seamless. Your experience at Surprise Ford means everything to us, and we're thrilled that we could exceed your expectations with efficient and attentive service.

May 19, 2026

Had a good experience purchasing my new vehicle from Surprise Ford. Happy with my new vehicle. Everyone was very helpful and friendly; made it a pleasant experience. Thank you Surprise Ford and every More

by bearlynne54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni, Morgan and everyone (don’t know all of the names)
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May 21, 2026 -

Surprise Ford responded

We are overjoyed to hear about your wonderful experience with your new vehicle purchase! Your satisfaction with your new car means everything to us. We're thrilled that our team members provided the helpful and friendly service that made your visit so pleasant. It's wonderful to know that we could make this important milestone such a positive experience for you. Thank you for choosing Surprise Ford and for taking the time to share your kind words about everyone who assisted you during your visit!

May 18, 2026

Exceptional service from the moment they responded to my query to the delivery presentation and issue of the keys!! One of the best dealerships I've had the pleasure of purchasing a vehicle from. More

by gannjm
Recommend Dealer
Yes
Employees Worked With
Cami
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May 21, 2026 -

Surprise Ford responded

Thank you for sharing your wonderful experience with us. We are overjoyed to hear that our team provided outstanding service throughout your entire journey, from your initial inquiry all the way to the final key handover. Your recognition of our commitment to excellence during every step of the vehicle purchasing process means so much to our entire team. We take great pride in creating positive experiences for our customers, and knowing that we rank among the finest dealerships you have worked with truly validates our dedication to exceptional customer care. We appreciate you taking the time to share these kind words about your experience at Surprise Ford.

May 13, 2026

Very helpful. Gave great advise on financing and got us a great interest rate. Very simple in and out. More

by PALASITSRONALD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2026 -

Surprise Ford responded

We are excited to hear about your positive experience with our financing team. Your feedback about receiving excellent guidance and securing a favorable interest rate truly means a lot to us. We understand how important it is to have a smooth and straightforward process when making such an important decision. It sounds like our team at Surprise Ford was able to provide exactly what you needed - expert advice combined with an efficient experience. We appreciate you taking the time to share your thoughts and look forward to serving you again in the future.

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