Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Surprise Ford
Surprise, AZ
584 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 584 reviews
September 13, 2024
Friendly staff, The person who met me let me know the service advisor would be with me shortly. Evan Welle was very prompt and courteous. service advisor would be with me shortly. Evan Welle was very prompt and courteous. More
by buzz485
Verified Customer
September 13, 2024
He was very helpful and friendly, Took care of everything that was needed. I would highly recommend going back or referring someone else to go service their car there that was needed. I would highly recommend going back or referring someone else to go service their car there More
by CHRISDUMAS619
Employees Worked With
September 13, 2024
Truck repair took too long. Received the truck back with grease stains inside and outside. Received the truck back with grease stains inside and outside. More
by gpachunka
September 13, 2024
Dave Greathouse was awesome! He is always on top of my service requests. Great Job! He is always on top of my service requests. Great Job! More
by JD
September 13, 2024
Here's a draft to compliment the Ford dealership and their director, Nick: --- "I would like to take a moment to express my gratitude and appreciation for the exceptional service I received at y their director, Nick: --- "I would like to take a moment to express my gratitude and appreciation for the exceptional service I received at your Ford dealership. From start to finish, my experience was nothing short of excellent, and much of that credit goes to the leadership and dedication demonstrated by Nick, the director. Nick's commitment to customer satisfaction is clearly reflected in the entire team. The atmosphere at the dealership was welcoming, professional, and efficient, and every member of staff I interacted with went above and beyond to make sure my needs were met. Nick himself took the time to ensure everything was running smoothly, and his leadership undoubtedly sets the standard for the high level of service I received. It's rare to find a dealership that not only delivers quality products but also prioritizes customer care to this degree. Thanks to Nick and his team, what could have been a stressful process became seamless and enjoyable. I highly recommend this dealership and am confident that any customer will receive the same excellent. More
by Patrick
September 13, 2024
Left a multiple messages to the Service Manager. Never bothered to call me back. I don't think I'll do business with Surprise Ford again. Never bothered to call me back. I don't think I'll do business with Surprise Ford again. More
by Richard S.
Employees Worked With
September 12, 2024
Amazing customer service and talented, knowledgeable Service Writers. Joe has been my go-to Service Representative since purchasing a new truck from Surprise Ford. I am, and have always been, a happy Service Writers. Joe has been my go-to Service Representative since purchasing a new truck from Surprise Ford. I am, and have always been, a happy customer. More
by Tomasldo
September 12, 2024
Was Very friendly and great service had my car done in less time then expected less time then expected More
by Ryangtstang
September 12, 2024
Great customer service at Surprise Ford. Was able to set up an appointment same day. Was able to set up an appointment same day. More
by TRUJILLOGUSTAVO
Employees Worked With
