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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
584 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 584 reviews

September 03, 2024

John Williams was very helpful and knowledgeable on the entire process from start to finish. More

by ONAKMAJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Williams
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Sep 11, 2024 -

Surprise Ford responded

Thank you for the positive feedback! We're glad to hear that John provided you with helpful and knowledgeable service throughout the entire process. If you have any more questions or need further assistance, don't hesitate to reach out. We look forward to serving you again!

September 02, 2024

Surprise Ford does not have resources to service their customers. I’ll find another shop. More

by smaher10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Surprise Ford responded

We're sorry to hear about your experience and understand your frustration. We strive to provide the best service possible, and it's clear we missed the mark. To address your concerns and work towards a resolution, please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. We value your feedback and hope to have the opportunity to make things right.

September 02, 2024

I was told my bmw x5 that I purchased was going to get a full tank of gas and a car wash and did not get either one. More

by GARCIA881
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Surprise Ford responded

Thank you for bringing this to our attention. We apologize for the oversight regarding the full tank of gas and car wash. We strive to provide a complete and satisfying experience for all our customers, and it seems we missed the mark here. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577. She will be more than happy to address your concerns and ensure we make things right. Thank you for your understanding and patience.

September 02, 2024

Seller Willy was very patient, very efficient, We are very thankful for his help. We really recommend him More

by TRUVINEDESIGN6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Surprise Ford responded

Thank you for your wonderful review! We're thrilled to hear that Willy provided you with such excellent service. His patience and efficiency are qualities we value greatly, and we're glad he could assist you effectively. We appreciate your recommendation and look forward to helping you again in the future!

September 02, 2024

Best service I’ve ever had at this dealership, with any service advisor. Nick provided great customer service. He was great at communicating. More

by Belloso16
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Sep 09, 2024 -

Surprise Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had the best service experience at our dealership and that Nick stood out with his excellent customer service and communication. We’ll be sure to share your kind words with him. If you need anything else, feel free to reach out. We're here to help!

September 01, 2024

My vehicle has been in service for a few days shy of 30. I have to checking weekly to get updates on my vehicle. My appointment was scheduled but it took 6 days for a technician to start looking at it. For More

by fordmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Sep 13, 2024 -

Surprise Ford responded

Thank you for bringing this to our attention. We apologize for the extended delay and lack of communication you’ve experienced. We take these matters seriously and would like to address your concerns directly. Please contact Anoeil Atenousazar, our Service Director, so we can discuss your experience and work towards a resolution.

September 01, 2024

Took about 2 hours for an oil change but the customer service was good they where really nice More

by biancajose052014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Surprise Ford responded

Thank you for your review! We appreciate your patience with the oil change and are glad to hear that you found our customer service to be good and our staff friendly. We’re always working to improve our efficiency, so your feedback is valuable. If you need any further assistance, please don’t hesitate to reach out. Thank you for your support!

September 01, 2024

Service was great. In and out in a little over an hour that’s about it More

by DICKA1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Greathouse
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September 01, 2024

Automatic updates would not engage. Had to leave my car for several days but Zach got it diagnosed and repaired. More

by CGSCHERR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Frame
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Sep 09, 2024 -

Surprise Ford responded

Thank you for your 5-star review! We're glad Zach could diagnose and repair the issue with your automatic updates. We appreciate your patience during the process and are happy to hear that everything is now working as it should. If you need any further assistance, don’t hesitate to reach out.

September 01, 2024

Great service and fast, Nick was very helpful and kept me updated about my truck. More

by AZROBYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Sep 09, 2024 -

Surprise Ford responded

Thank you for your feedback! We're delighted to hear that you had a great experience with our service and that Nick was helpful in keeping you updated about your truck. If you have any more questions or need further assistance, feel free to reach out. We're here to help!

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