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Surprise Ford
Surprise, AZ
590 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 590 reviews
August 28, 2024
Pristine service! ! Fast, prompt, no waiting. My service advisor Evan was very knowledgeable and took care of everything! Great Service! ! Fast, prompt, no waiting. My service advisor Evan was very knowledgeable and took care of everything! Great Service! More
by PRCTMICHAEL
Verified CustomerEmployees Worked With
Evan Welle
August 28, 2024
Great service vehicle done when promised. Washed and looking good when we went to pick it up. My service writer Joe is the best always calls and updates us on the work being done. Thanks Su Washed and looking good when we went to pick it up. My service writer Joe is the best always calls and updates us on the work being done. Thanks Surprise Ford for the wonderful service tram More
by RAE.KNOWLTON
August 27, 2024
Brought in my vehicle on my appointment day and was told it would be at least at least 6 days before it would be diagnosed . When I ask about this the service person told me I could leave it or not . This w it would be at least at least 6 days before it would be diagnosed . When I ask about this the service person told me I could leave it or not . This was not done in a pleasant manner . After a week I called and asked about the progress. I was promised a call within an hour but it never came. The next day I called again and was ridiculed and was told when he had news he would call. At that point I promised myself never to visit your dealership again . 2 days later I got a call my vehicle was done . When I picked it up I asked what was done and the service person pushed the papers across the table and told me read it . I said I’m not a computer expert but would like someone to explain what went wrong. The service person rolled his eyes as a young gentleman standing close tried to explain. This person was pleasant but obviously did not understand EV’s . When asked to speak with the mechanic I was told he just left for the day. Very unpleasant experience. I know people get busy but being treated like an afterthought is so off putting. With so many other ford dealerships in the area this policy is a losing strategy. More
by GEOFFREYNESTOR
Employees Worked With
August 27, 2024
Great experience, were able to work with a tricky financial situation and get us out the door in a new vehicle we're very happy with. financial situation and get us out the door in a new vehicle we're very happy with. More
by tprine
August 27, 2024
Easy to work with friendly sales staff, the finance guy needs to speed up his fame needs to speed up his fame More
by JONES.BOB0347
Employees Worked With
August 27, 2024
Had vehicle for two months told them what the problem was and they took forever fixing the problem that was specifically told to them racking our bill up to 2,404.40 they could have fixed the problem within and they took forever fixing the problem that was specifically told to them racking our bill up to 2,404.40 they could have fixed the problem within a couple days compared to a couple months completely ridiculous!! More
by LISALESMEISTER17
Employees Worked With
Joe
