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Surprise Ford
Surprise, AZ
584 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 584 reviews
August 16, 2024
Friendly staff and easy to schedule for my truck service. Will definitely go back for my next service. Will definitely go back for my next service. More
by STEVEwingo63
Verified CustomerEmployees Worked With
August 16, 2024
Deplorable customer service, lack of clear communication. Vehicle in service for a month, incomplete work. Vehicle in service for a month, incomplete work. More
by chemart4designs
Employees Worked With
August 16, 2024
Got me in at the time promised, did all of the work, and even washed my car. Friendly , courteous! Will continue to service my car here . even washed my car. Friendly , courteous! Will continue to service my car here . More
by SFEICK2
Employees Worked With
August 16, 2024
Zak is absolutely hard working and did a great job. He worked to make sure everything was done correct and that the 3rdvparty warranty company paid for what they were responsible for...when I buy a new He worked to make sure everything was done correct and that the 3rdvparty warranty company paid for what they were responsible for...when I buy a new vehicle most likely it will be from Siprise Ford because of Zak. More
by IMA417G
August 16, 2024
Great customer service, quick and efficient! Good value and always very accommodating. I was in Dire Straits. I needed a new battery before I left for my road trip. They were able to work me in Good value and always very accommodating. I was in Dire Straits. I needed a new battery before I left for my road trip. They were able to work me in the same day. More
by SUSIWILDMAN55
Employees Worked With
August 16, 2024
I always trust Surprise Ford for my major services. Surprise Ford will price match tires and ensure the warranty is valid. Excellent customer communication. Surprise Ford will price match tires and ensure the warranty is valid. Excellent customer communication. More
by SFERGUSON002
Employees Worked With
August 16, 2024
Came in for an oil change. Asked service advisor about an email I received regarding the screen in my car going black. I’ve already had this fixed once and it still does it. Ad Asked service advisor about an email I received regarding the screen in my car going black. I’ve already had this fixed once and it still does it. Advisor had no clue what I was talking about and said they can’t do anything today. Got the car back from the oil chage/ tire rotation. Car was not washed despite it being noted as washed on my paperwork. Tire pressure was low and the light was on. Obviously not a lot of attention to detail here More
by DDELEON3
Employees Worked With
Don’t remember name
August 16, 2024
This dealership only cares about the dollars spent vs care of car and customer needs care of car and customer needs More
by BBVALARIE
August 16, 2024
My experience was quick and easy. Joe was my service advisor. Nice staff and nice salesmen. Joe was my service advisor. Nice staff and nice salesmen. More
by STOCKTONAPTHORP
