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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
590 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 590 reviews

August 15, 2024

Never use surprise ford. They lie wait till warranty is up then fix original problem More

by ds042860
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aoneal joe
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August 15, 2024

Charged me too much, closed department on me and did not tell me. Did not issue work order. More

by Bill_1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales
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August 14, 2024

Great customer service thks David. Vehicle I feel was held to long for service and recalls. More

by DURGIND
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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August 14, 2024

Great service, was very fast. My appointment time was honored even though there was a line More

by JIM@SANTOCRISTO.COM
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Evan
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August 14, 2024

Joe was great and very friendly and the service staff was really great and friendly More

by llyon06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 14, 2024

best place to find a vehicle, and very good communication! Dealer was the best around! More

by FRANKYTHEESPINZOZA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Sallas
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August 13, 2024

They were able to complete all recalls rotate my tires and change the oil in the same vist More

by EMLYNNER09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan welle
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August 13, 2024

Was a little annoyed at the 3 day troubleshooting period, but once diagnosis was made, our car (AC condenser) was done sooner than expected! Zack was amazing! More

by RICK.REULECKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack
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August 13, 2024

It took 5 days to put our Explory onto a lift to check for a leak. Yes incredible as it sounds it took 5 days. Totally unacceptable. More

by DKBROWN55
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Frame
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August 13, 2024

Great service And friendly staff Timely and and and and and and and and and More

by ekloucks
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
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