Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
590 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
Contact Dealership

16825 W Waddell Rd

Surprise, AZ

85388

Directions

By Type

Showing 590 reviews

August 08, 2024

Service advisors not good. I am still waiting for a call on a part and warranty. It’s been a month now and I have called Evan last week 8/2/2024 and still silence More

by lapes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evan in service.
Report | Print
August 07, 2024

Incredibly quick and had great communication. I would recommend to everybody doesn’t matter what brand. More

by JERRY93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 07, 2024

Overall pleased with service provided by Ford given some big issues with our vehicle. Evan was informative regarding a major warranty repair and accommodating due to some unexpected delays. Even with some c More

by Mamorgese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Welle
Report | Print
August 07, 2024

Good service and a very clean location. Even was a great service advisor. I don’t like having to write 15 words More

by MURRIETA.4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Even
Report | Print
Aug 08, 2024 -

Surprise Ford responded

Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with our service advisor and found our location clean. We appreciate your feedback and hope to see you again soon!

August 06, 2024

They have some good people working there, but I had a bad experience with the service Dept. More

by LBC39073
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark horabik
Report | Print
August 06, 2024

Brought my class A rv in for maintenance . Best service experience! Evan kept me up to date and ready faster than expected. More

by davids17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anoiel
Report | Print
Aug 07, 2024 -

Surprise Ford responded

Hey David, thank you so much for sharing your positive experience with us! We're thrilled to hear that Evan provided you with excellent service and got your RV maintenance done quickly. We appreciate your business and hope to see you again soon!

August 06, 2024

Great job done by surprise ford Evan was fantastic. Free water was a plus thanks for a well done job More

by LEISCHNERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Aug 07, 2024 -

Surprise Ford responded

Thank you for the glowing review! We're thrilled to hear that Evan provided fantastic service during your visit to Surprise Ford. We hope to see you again soon for another exceptional experience!

August 06, 2024

Service was completed in a very timely manner. Service staff informed me of what was going on consistently More

by S.DELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Aug 07, 2024 -

Surprise Ford responded

Thank you so much for your positive feedback! We are thrilled to hear that you had a great experience with our service staff and that your service was completed in a timely manner. We appreciate you taking the time to share your thoughts with us.

August 06, 2024

Good service, friendly staff, good work. Convenient location. Check in is very easy with explication of how long the work will take. More

by OWNEVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Welle
Report | Print
Aug 07, 2024 -

Surprise Ford responded

Thank you for taking the time to leave a review! We're glad to hear that you had a positive experience with our team and found our location convenient. We appreciate your feedback and hope to see you again soon!

August 06, 2024

Always great service! Evan is very professional, kind and gives frequent updates on when my car will be done More

by CHRISTARAAK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
1
...
28
29
30
...
59