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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.5
748 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 748 reviews

May 31, 2026

I've worked with the Surprise Ford dealership for over two years now and have purchased four vehicles from them. They are always professional, courteous, and easy to work with, both in sales and in servic More

by TaunaK
Recommend Dealer
Yes
Employees Worked With
Gio
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Jun 03, 2026 -

Surprise Ford responded

Thank you for taking the time to share your experience with Surprise Ford. Your loyalty and trust over the past two years, along with your four vehicle purchases, mean the world to us. We truly appreciate customers like you who recognize the dedication our team puts into providing professional and courteous service. It's wonderful to hear that both our sales and service departments have consistently met your expectations. Your feedback reinforces our commitment to maintaining the high standards that have made your experience so positive, and we look forward to continuing to serve you for many years to come.

May 30, 2026

The dealership had a very good inventory of cars. The staff was very friendly. My salesperson, Erica, gave me exceptional customer service. More

by DWolf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica, Sales- 5 star
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Jun 03, 2026 -

Surprise Ford responded

We are utterly delighted to hear about your positive experience at Surprise Ford! Your feedback about our inventory selection and friendly staff truly means a lot to us, and we're thrilled that we could provide you with the variety of vehicles you were looking for. It's wonderful to know that Erica delivered exceptional customer service during your visit. We take great pride in our team's commitment to making every customer feel valued and supported throughout their car-buying journey. Thank you for taking the time to share your experience with us!

May 30, 2026

Vinnie, the sales agent, was energetic, respectful, professional and great to work with. Bastion, the Finance Manager, was intuitive and brought valid recommendations to the finance portion. Excellen More

by CREECORB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinnie, Bastion
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Jun 03, 2026 -

Surprise Ford responded

We are overjoyed to hear about your outstanding experience with our team! Vinnie and Bastion clearly made a lasting impression with their professionalism and expertise, and we couldn't be more proud of how they supported you throughout your visit. Your recommendation means the world to us, and we're thrilled that you felt so well taken care of during both the sales and finance portions of your experience. Thank you for taking the time to share your positive feedback about our team at Surprise Ford!

May 29, 2026

honest customer service, and I will definitely go back and purchase another vehicle from this dealership. More

by ROODI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
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Jun 02, 2026 -

Surprise Ford responded

We deeply cherish your feedback about our honest customer service. It means so much to us at Surprise Ford when customers recognize our commitment to transparency and integrity throughout the vehicle purchasing process. We are thrilled to hear that you had such a positive experience and that you would consider us for your future automotive needs. Your trust in our team and services is what drives us to maintain the highest standards of customer care every day.

May 27, 2026

Great The experience was great and Dan made the process of buying a vehicle very easy for us More

by Haley York
Recommend Dealer
Yes
Employees Worked With
Dan
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Jun 03, 2026 -

Surprise Ford responded

Your positive feedback truly means the world to us at Surprise Ford. We are thrilled to hear that your vehicle purchasing experience exceeded your expectations and that Dan was able to make the process seamless for you. We take great pride in our team's commitment to providing exceptional service, and your recognition of Dan's efforts reinforces our dedication to making every customer's journey as smooth and enjoyable as possible. Thank you for choosing us and for taking the time to share your wonderful experience.

May 26, 2026

Surprise Ford made the car buying process easy and gave us the best price for our trade in. More

by DAN@WWISINC.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cami
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May 28, 2026 -

Surprise Ford responded

We are elated to hear that your car buying experience at Surprise Ford exceeded your expectations. It's wonderful to know that we were able to make the process smooth and provide you with excellent value for your trade-in. Your feedback means a great deal to us and reinforces our commitment to delivering honest, straightforward service to every customer. We truly appreciate you taking the time to share your positive experience and look forward to serving you again in the future.

May 26, 2026

Fast, professional, extremely knowledgeable about the product. Respected my time. Always available when I had questions. More

by joseph87
Recommend Dealer
Yes
Employees Worked With
Ben
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May 28, 2026 -

Surprise Ford responded

We are delighted to hear about your positive experience with our team at Surprise Ford. Your feedback about our fast, professional service and product knowledge means a great deal to us, and we truly appreciate you taking the time to share your thoughts. It's wonderful to know that we respected your time and were available when you had questions. We strive to provide exceptional service to every customer, and your review confirms that we're meeting that goal. Thank you for choosing us and for your trust in our team.

May 24, 2026

Generally ok I got charged for LoJack but LoJack says it is not hooked up so I have to take it back to the dealer. We’ll see how it Goes More

by PAULANZINI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Juan
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Jun 01, 2026 -

Surprise Ford responded

We are disappointed to hear about your recent experience and the concerns shared regarding the LoJack charge and activation status. We strive to ensure all products and services are properly installed, activated, and clearly communicated at the time of purchase. We value all feedback as it helps us review internal processes and improve consistency in our sales and finance department. We would appreciate the opportunity to review your concerns further and work toward a resolution. Please contact our Beverly Woodhull, our Customer Relations Director, at 623-666-8577 at your earliest convenience.

May 23, 2026

Wonderful. Patient answered all of our questions and treated us fairly and respectfully Wonderful. Patient answered all of our questions and treated us fairly a More

by CMHKITTEN
Recommend Dealer
Yes
Employees Worked With
Jose
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May 28, 2026 -

Surprise Ford responded

We are grateful for taking the time to share your positive experience with us. It's wonderful to hear that our team provided you with the patient, respectful service you deserved and took the time to thoroughly answer all your questions. We're especially pleased that you enjoyed the test drive experience and felt comfortable with your decision before making your purchase. Your feedback about being treated fairly and respectfully means a great deal to us, and we're honored to have earned your trust at Surprise Ford.

May 22, 2026

John was great. He knows how to relate to the customers. John makes it seem like he's trying to get the customers a great deal on the vehicle. I didn't feel that same More

by Lxcarrillo99
Recommend Dealer
Yes
Employees Worked With
John maczuga
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May 26, 2026 -

Surprise Ford responded

We are overjoyed to hear about your positive experience with our team! It's wonderful to know that John was able to connect with you and demonstrate his commitment to helping you find a great deal on your vehicle. We take pride in having team members who genuinely care about our customers' needs and work hard to build that trust and rapport. We understand you have questions about your lease agreement and want to ensure you received an excellent deal. Your satisfaction is important to us, and we're here to support you throughout your experience. Thank you for taking the time to share your feedback about the exceptional service you received.

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