Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.4
723 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
Contact Dealership

16825 W Waddell Rd

Surprise, AZ

85388

Directions

By Type

Showing 723 reviews

May 01, 2026

Vinnie (Saleman) very knowledgeable, answered all my questions! Highly recommended to anyone Buying a Vehicle More

by rodriguezvinnie8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinnie Rodriguez
Report | Print
May 05, 2026 -

Surprise Ford responded

Thank you for taking the time to share your wonderful experience with us. We're pleased to hear that your salesperson was so knowledgeable and took the time to thoroughly answer all of your questions during your vehicle purchase. Providing that level of expertise and customer service is exactly what we strive for at Surprise Ford. Your recommendation means the world to us, and we truly appreciate you choosing us for your automotive needs.

May 01, 2026

John was great and everyone was so helpful and very nice they have an amazing team there More

by Autobtz
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2026 -

Surprise Ford responded

We are grateful for your wonderful feedback about your experience with our team. It's heartwarming to hear that John provided such great service and that our entire staff made you feel welcomed with their helpfulness and kindness. Your recognition of our team's efforts means so much to us. We're proud to have such dedicated professionals who consistently go above and beyond for our customers. Thank you for taking the time to share your positive experience at Surprise Ford.

April 30, 2026

He’s been an excellent salesman he deserves a raise a great job and explaining what the vehicle is all about I really appreciate his expertise on this vehicle More

by CATO196868
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2026 -

Surprise Ford responded

We are overjoyed to hear about your outstanding experience with our sales team. It's wonderful to know that you found our salesperson to be exceptional in helping you understand all the features and details of your vehicle. Your recognition of his expertise and dedication means so much to us at Surprise Ford. We take great pride in having knowledgeable team members who genuinely care about providing thorough explanations and ensuring our customers feel confident in their vehicle choice. Thank you for taking the time to share this positive feedback about your experience with us.

April 30, 2026

Everything was fine except following up after the sale. Still need a we owe done More

by ifagt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2026 -

Surprise Ford responded

Thank you for sharing your feedback about your experience with us. We're pleased to hear that most aspects of your visit went well. We understand how important follow-up service is after your purchase, and we want to make sure we complete everything we promised. Your pending item is important to us, and we're committed to taking care of it promptly. We appreciate you bringing this to our attention and giving us the opportunity to make things right for you.

April 30, 2026

They have a wide selection of vehicles to choose from. They were low pressure, and easy to work with. They worked everything out after they understood what we were looking for. More

by PAGEGREGORY69
Recommend Dealer
Yes
Employees Worked With
Dan & Juan
Report | Print
May 01, 2026 -

Surprise Ford responded

Thank you immensely for taking the time to share your experience with us. We're delighted to hear that our extensive inventory provided you with great options to find exactly what you needed. It's wonderful to know that our team created a comfortable environment without any pressure and took the time to truly understand your specific requirements. Your feedback about how we worked together to find the right solution means a great deal to us. We appreciate customers like you and hope you're enjoying your new vehicle from Surprise Ford.

April 29, 2026

Everyone I worked with were great Great experience This was a great buying experience and the people were all a pleasure to deal with More

by scott
Recommend Dealer
Yes
Employees Worked With
Cami
Report | Print
Apr 30, 2026 -

Surprise Ford responded

We deeply appreciate your wonderful feedback about your buying experience with us. It means so much to hear that our team made such a positive impression and that working with everyone was enjoyable for you. Creating excellent experiences where customers feel valued and supported is what we strive for every day. We truly appreciate you taking the time to share your thoughts about the outstanding service you received at Surprise Ford.

April 29, 2026

Bastion Roger and Steve have been amazing in helping us get everything set up and taken care of with the vehicle and we will definitely be returning for future purchases. More

by bradfordkylie203
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger in sales, Bastion in finance
Report | Print
Apr 30, 2026 -

Surprise Ford responded

Thank you for your wonderful feedback! It's fantastic to hear that our team provided such excellent assistance in getting your vehicle setup completed and ensuring everything was properly taken care of. We truly value customers like you who recognize the dedication our staff puts into delivering outstanding service. Your confidence in returning to Surprise Ford for future vehicle purchases means the world to us, and we look forward to continuing to serve you with the same level of care and attention you experienced.

April 29, 2026

I like the car we bought but the electric plug in hybrid didn't come with a plug in charging cable. The assumption on my end was of course an electric, plug in hybrid would come with a charger to plug it in More

by Would not recommend
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Would not recommend
Report | Print
May 01, 2026 -

Surprise Ford responded

We appreciate you taking the time to share your feedback regarding your recent vehicle purchase. Our team follows established manufacturer packaging and accessory guidelines for plug-in hybrid vehicles, and included equipment can vary by model and configuration. We remain available to review your specific VIN and purchase details to clarify what was included at delivery and assist with any outstanding concerns through the appropriate channels. For further assistance, reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

April 29, 2026

Got the deal done, professional, personable, first class show room, good inventory excellent mechanic service , More

by JWITWISKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Apr 30, 2026 -

Surprise Ford responded

We greatly appreciate your feedback about getting the deal completed with our team. It means a lot to hear that you found our staff both professional and personable throughout your experience. We're delighted that you were impressed with our first-class showroom and the quality of our inventory selection. Your recognition of our excellent mechanical service truly highlights our commitment to providing comprehensive automotive care. Thank you for choosing Surprise Ford and for taking the time to share your wonderful experience.

April 29, 2026

Good price, good trade, great interactions after the purchase to accommodate my last minute changes. More

by R_ZIM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Apr 30, 2026 -

Surprise Ford responded

We are ecstatic to hear about your positive experience with us! Your feedback about receiving fair pricing and a favorable trade-in value means so much to our team. We understand that plans can sometimes change, and we're pleased that our team at Surprise Ford could work with you to accommodate your last-minute adjustments. It's wonderful to know that our interactions after your purchase made a difference in your overall experience. We truly appreciate customers like you and look forward to serving you again in the future.

1
2
3
4
...
73