Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Surprise Ford
Surprise, AZ
590 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 590 reviews
August 01, 2024
Service has been pretty good. Waiting for tools from Ford for a recall back in November. Kind of scary, hope nothing happens in tbe meantime. Waiting for tools from Ford for a recall back in November. Kind of scary, hope nothing happens in tbe meantime. More
by MOOREMONI28
Verified CustomerEmployees Worked With
Evan
August 01, 2024
I walked in there and wasn’t sure which service adviser I should use. I waited while Evan was on the phone as he seemed best fit to help me. I was right and he was amazing. I would refer him to anyone that n should use. I waited while Evan was on the phone as he seemed best fit to help me. I was right and he was amazing. I would refer him to anyone that needs service done and highly recommend you to use him. His high class and respect for his customers is top tier comparing to other dealerships around the state. More
by Brock Adams
Employees Worked With
Evan Welle
August 01, 2024
Once we got in everything was good. The problem was finding the service man. We took 2 cars so that we did not wait, but finding the provider after I parked was hard and to unpack was The problem was finding the service man. We took 2 cars so that we did not wait, but finding the provider after I parked was hard and to unpack was hard too. More
by WMACKIE
Employees Worked With
August 01, 2024
Evan was extremely helpful and knowledgeable. He went above and beyond and made the whole experience easier than expected. Everyone I came in contact in Service was beyond helpful but Evan made He went above and beyond and made the whole experience easier than expected. Everyone I came in contact in Service was beyond helpful but Evan made it smooth. More
by TIGGERLL
July 31, 2024
Had to wait 2 hours for an oil change I had an appointment for, my vehicle did not get pulled into the shop until 1:30 hour after arriving. appointment for, my vehicle did not get pulled into the shop until 1:30 hour after arriving. More
by IVANSANDOVAL_DESIGN
Employees Worked With
Evan
July 31, 2024
Great experience in your service department. Evan was very attentive after I explained what I was there for. He got the paperwork done quickly. He also kept me informed of the service progress l Evan was very attentive after I explained what I was there for. He got the paperwork done quickly. He also kept me informed of the service progress letting me know multiple times of when it will be done. Great work! More
by darcydunes
Employees Worked With
Evan Welle
July 31, 2024
I have been taking my vehicles to Surprise Ford for the past few years. Joe Hough has been a superb service advisor. He exhibits his level of knowledge every time I speak with him. I trust him to get my ve past few years. Joe Hough has been a superb service advisor. He exhibits his level of knowledge every time I speak with him. I trust him to get my vehicles running right, and he does every time. More
by JOHNB24
Employees Worked With
Joe Hough
