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Surprise Ford
Surprise, AZ
584 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 584 reviews
June 27, 2018
Great customer service from all. Bent over backwards to get us what we wanted at the price we were willing to pay. Management did an excellent job of making the numbers work. Bent over backwards to get us what we wanted at the price we were willing to pay. Management did an excellent job of making the numbers work. More
by Robert
Employees Worked With
Dan Doncea, Chase Gilbert and John Elian
June 21, 2018
The Home me of dowe, cheatem & how The ultimate home of the bait and switch. I inquired about a vehicle and was told to come on in a take it for a test drive. Called before and drove The ultimate home of the bait and switch. I inquired about a vehicle and was told to come on in a take it for a test drive. Called before and drove over to confirm and I was assured it was there. When I arrived I was shown told it had been sold and given other choices that were not close to what I came in to see. Very dishonest and disinterested. If they treat you as a customer this way, how helpful will they be after the purchase? STAY FAR AWAY! More
by Truckman
Employees Worked With
George and James
June 13, 2018
Recent Purchase Great atmosphere, sales associates very knowledgeable and friendly. Great experience buying. Was well taken care of, straight to the point. Valued tra Great atmosphere, sales associates very knowledgeable and friendly. Great experience buying. Was well taken care of, straight to the point. Valued trade in well and great lease and finance options. More
by Hawthorne1
Employees Worked With
Mike Palmer
June 12, 2018
Excellent Service From the first day I went on the internet looking for dealerships to assist me with getting three quotes for are company in purchasing an SE Ford Esc From the first day I went on the internet looking for dealerships to assist me with getting three quotes for are company in purchasing an SE Ford Escape. I came across Surprise Ford, I put the information as to the type of vehicle we were looking for and the representative Dan sent me an e-mail and was able to help from the moment on. I did get two other quotes from dealerships as well, but it all came down to the price and the inclusive options that were on the vehicle and of course the price was a factor. When I'm ready to shop for a new vehicle personally I will definitely go to them for my search for a new vehicle. Thank you all! More
by salvarez
Employees Worked With
Dan Doncea
June 10, 2018
Not all have a day to wait for an oil change... Quick Lane? Stop advertising BS. You HAVE NO QUICK LANE. A simple oil change should NOT take a half of a day. After I had made an appointment. Stop advertising BS. You HAVE NO QUICK LANE. A simple oil change should NOT take a half of a day. After I had made an appointment. More
by Never again
Employees Worked With
Service Manager
June 04, 2018
wonderful car buying experience My family and I had a wonderful buying experience at Surprise Ford. I had made an appointment with George from sales to come and look at some Flex's. My family and I had a wonderful buying experience at Surprise Ford. I had made an appointment with George from sales to come and look at some Flex's. He was ready and waiting for us with cars already out for us to look at. George was very friendly and informative with the whole buying process. Sean from finance was very personal and really showed that he cared about me and my family. He worked very hard to give us the best deal possible at a very low APR making our payments within our budget. I will recommend Surprise Ford to anyone looking for a vehicle. More
by 3boysformom
Employees Worked With
George/Sean
May 23, 2018
PLEASANT EXPERIENCE ROB THE GM WAS GREAT! BEAT THEIR COMPETITORS PRICE BY $1000! MIKE THE SALESMAN WAS ON IT. HAD MOST OF PAPERWORK DONE BEFORE I ARRIVED. THESE GUYS AR ROB THE GM WAS GREAT! BEAT THEIR COMPETITORS PRICE BY $1000! MIKE THE SALESMAN WAS ON IT. HAD MOST OF PAPERWORK DONE BEFORE I ARRIVED. THESE GUYS ARE GOOD More
by ADRIAN
Employees Worked With
MIKE/JOSH ZOMAC
May 04, 2018
Oil change was fine but expensive and no shuttle The oil change took a couple of hours and the price went from $85, that I signed for... to out the door at $103. I eaited an hour for the shuttle ser The oil change took a couple of hours and the price went from $85, that I signed for... to out the door at $103. I eaited an hour for the shuttle service... nothing. Finally the manager drove me back to work in his personal vehicle. When they were done with the oil change, I was notified. But, no shuttle service to pick me up. I waited almost 2 hrs. Then I had to find a ride to get my Explorer. The free shuttle is a joke. Costs is unknown and not held to up front quote. Not going back. More
by Bad Service
Employees Worked With
Brett
April 28, 2018
Terrible Service IF i could give this review 0 stars i would. I've had multiple time that I've brought my call in and received terrible service. And NO I will not lie IF i could give this review 0 stars i would. I've had multiple time that I've brought my call in and received terrible service. And NO I will not lie on my survey just to make the "advisers" look good. Today I brought my car in for a service appointment, and i did not meet my service adviser, nobody gave me any updates or follow up for over 2 and a half hours. The only reason someone came to get it was to pay the bill. The previous visit I dropped my car off in the morning and was promised a follow up in a few hours. I made several phone calls, left messages over an 8 hour period to reach my adviser. I had to physically show up at the service dept and demand my keys back. Both times the Advisers have asked me to give them perfect surveys! Are you kidding me? You can't even communicate with your customers? I'm very disappointed, shame on me for giving your dealership a 2nd and 3rd chance. More
by carguy2015
Employees Worked With
Chad Nilson, Will
April 15, 2018
Service Department Took Ford Ford F150 to get Power steering fixed. Quoted an$1100 price for pump, line, and gear box. Told when I went to authorize start of service, th Took Ford Ford F150 to get Power steering fixed. Quoted an$1100 price for pump, line, and gear box. Told when I went to authorize start of service, the price was double. Rep argued with me. Third day and still waiting for truck. What is purpose of making appointment if they don't want to stick by it? Will never go there again. More
by Sassijess
Employees Worked With
john
