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Surprise Ford

Surprise, AZ

4.3
584 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 584 reviews

April 13, 2018

Horrendous service and management I bought a new 2017 F150 XLT from Surprise Ford and upon delivery not all accessories were installed. Made an appt for install and had to wait over 2 More

by GoodyearAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Various service dept staff
March 26, 2018

Purchased bad used car I purchased a used car from this dealership and the engine blew on the 3rd week. The dealership has been no help. The general manager won't pay to fix More

by bstg94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas, Rob, John
March 15, 2018

Horrible Service Center I took my 2015 Ford Explorer to Surprise Ford for Service. I first called Peoria Ford(Wonderful Dealership and staff by the way) to see when they coul More

by dbrandone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marie in Service
March 13, 2018

Unbelievable I bought my 2017 F250 from Surprise Ford, the experience was excellent, fast forward to it being time for its first oil change. Had a couple questions More

by Rich M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad and Richard
February 05, 2018

Worst service ever Worst experience I've ever had dealing with a dealership. Dealer wanted to make a 15k mark up on a used truck that was way over priced for the age. Ru More

by Dw Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan, Joe
February 05, 2018

Crappy service If I could give you negative stars I would, by far the worst Customer Service I have EVER had! They gentlemen( I use that term loosely) that helped u More

by 0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Meranti
Feb 07, 2018 -

Surprise Ford responded

Annamarie, we are so disappointed to learn of this situation you have described. Please give General Manager, Rob Hubler a call at 623-666-8577 and we will do our best to make this better. We hope to hear from you soon.

January 23, 2018

0 stars Service department is Horrible. I don't understand how this happens at Ford! I expect deceit, lies, fraud, from some fly by night auto fix it place. More

by Salli15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick accord
Jan 29, 2018 -

Surprise Ford responded

It sounds like your visit here at Surprise Ford did not live up to your expectations—which is not what we like to hear. Our manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact General Manager, Rob Hubler at 623-666-8577 to discuss what we can do to help.

January 18, 2018

2016 f350 engine light on Traveling bye RV here in surprise for a few months. My 2016 f350 diesel engine light comes on. Figure take to local dealer for fix. 4416.00 later. I More

by Charles Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley
Jan 18, 2018 -

Surprise Ford responded

We never want a customer to leave feeling taken advantage of and we would like the chance to remedy this situation. Please reach out to General Manager, Rob Hubler, at 623-666-8577 at your earliest convenience.

January 17, 2018

Willing to sell and service a good vehicle at a fair price I am not affiliated with Ford nor with Surprise Ford, so I have no preordained disposition to write a favorable review, however, in my recent experien More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricco Rufo (sales rep), John (manager)
Jan 18, 2018 -

Surprise Ford responded

Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us! We really appreciate your business and we'll see you next time!

January 14, 2018

Bait and switch at it's finest We found a Durango with an advertised price of 30k and when we got there it's 34k and 39k out the door. We drove up to Phoenix from Tucson to see this More

by Dean H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember
Jan 16, 2018 -

Surprise Ford responded

Please know that it is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. At your earliest convenience, please contact our General Manager, Rob Hubler, at 623-666-8577. He would like to speak with you personally to get more information about your visit and what happened.  Thank you.

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