Surprise Ford

Same ol' Bait and Switch Scam, nothing new here Did you see the Surprise ad for your car? $2000 savings/rebate off MSRP giving you the lowest price advertised. Then $750 off for Loyalty Offer and an Did you see the Surprise ad for your car? $2000 savings/rebate off MSRP giving you the lowest price advertised. Then $750 off for Loyalty Offer and another $500 off for Trade Group Offer or College Student Discount. Call ahead and ask if it has any Dealer Adds (add-ons). Get them to send you a copy of the completed contract for the EXACT price your car was advertised BEFORE you go. If you’re naïie (stupid) like me you’ll visit the dealer. I saw $23,572 go to $31,000 on the first Quote Sheet (it lists all costs including taxes). That’s over $5000 in dealer adds and tax for those adds. Scam, first clue: I saw green valve stems indicating nitrogen filled tires as I approached the car. Dealers don’t give that away for free. Second clue, over 900 miles on odometer (I missed that one) for a new car. High miles on the car indicates it wasn’t selling well, thus the 'low' price to move it. Dealer add-ons: ('they just can't be removed') SkyLink, Tinted windows, pin striping, door guards, protective paint coat, nitrogen tires, wheel lock lug nuts and a spoiler. What no fabric protection? They're not very detail oriented. Had I asked about add-ons I would never have gone there. I got a call from the Customer Relations Manager when they received my feed back from Ford Motor Co. She wanted to know what could be done to change my opinion. Honoring the advertised price was not an option for them. I stated (not argued) that the first Quote Sheet was outrageous and the succeeding ones weren't much better. She argued they were legal documents. I pointed out (not argued) that doesn't change the fact the advertised price was not Honored. She had more to say. I just asked for the advertised price. Polite good-bye on both sides. More

Pad the bill by thousands This dealership likes to add extras that I did not want like skylink, they said it could not be removed. They wanted to. Barge me 1190.00 dollars for This dealership likes to add extras that I did not want like skylink, they said it could not be removed. They wanted to. Barge me 1190.00 dollars for it but since I did not want it they were only going to charge me 290.00 there cost and I still did not want it. They automatically padded the cost of 3200 dollars for there MPP product, which is extra warranty. I did not notice it for two weeks then I called them around May 24th to cancel it after a brief encounter I managed to have papers signed a canceling it as of Friday on seven July it still has not been canceled almost six weeks from signing the document, there excuse was it takes awhile to get it to corporate headquarters in our fast paced computer run world and he said by Wednesday it should all be taken care of. They also did the same thing on a previous vehicle I purchased 15 months earlier. The vehicle had a cost of a little over forty two thousand dollars when they were done with all there add ons the vehicle cost over fifty three thousand dollars. They pad the bill horribly and fast talk you so you don't have a chance to really lol over the sales receipt. Buyers be aware fast talkers and way to many add ons without you asking or wanting. I would not recommend this dealership to anyone. More

Lack of knowledge in product , salesman very unprofessional. Go in too see a specific vehicle . This salesman brings 2 wrong models , when I told him exactly what I was looking for. He Couldn't answer. 80% of m Go in too see a specific vehicle . This salesman brings 2 wrong models , when I told him exactly what I was looking for. He Couldn't answer. 80% of my questions. He guessed on what he did not know. When it came down to Numbers. He started me at msrp, then on the second proposal he brings 84 month proposals after clearly telling him I wouldn't do that. Finally I ask him the horsepower on vehicle and he tells me "well why don't you drive it again" I deny doing that and he starts to google the horsepower for a mustang that's something you must know for a sport car. He then tells me it really is not that important, and product knowledge is not important, most customers don't ask questions like how much horsepower is in a mustang , smh. A joke ( This Rep also tells me he sells 30 cars every month, be honest man no one likes a liar) More

Does not conduct business professionally Saw a truck I was interested in. Went in to inquire about price. Was asked many questions even though this was to be a cash transaction. They could no Saw a truck I was interested in. Went in to inquire about price. Was asked many questions even though this was to be a cash transaction. They could not come down on veh, Was going to look at a less expensive model. Stated price I wanted to pay and was told by sales rep Jay that he did not want to put miles on his truck for 50k I later went home and was looking on line. The same dealership called, When I answered, the person on the other side just listened, and after several minutes, hung up. I called back and spoke to a "manager" .He apologize and asked if he could do an aggressive search for the truck I was looking for, I agreed. Five minutes later I get a text from the dealer. I inquire if this was John., the manager. Here is the response I received; "if it was would you get down here as fast as you can so I could give you the best deal in the world?" I called the dealer back and asked for the manager. I explained what happened and stated if this is how they conduct business, I would take mine elsewhere. He hung up on me. I would be embarrassed if my staff treated customers the way I was treated.! More

Do not pass on other peoples income... Very simply, a horrible, unprofessional experience. Looked at a used truck on the lot. Very nice, very low miles for a 2015 Talked to a young sa Very simply, a horrible, unprofessional experience. Looked at a used truck on the lot. Very nice, very low miles for a 2015 Talked to a young sales person. He was fine just doing his job. The price was 6 to 7 thousand over other exact trucks and a year older, that I have been looking at from other dealers. Ram Dealers. The kids boss, sales manager, whoever, comes out and begins to tell me why the price is so high and it is a 1 out of 5 on some BS scale they have. I really don't care. I am an informed buyer who knows the product and the market for that specific truck. He then goes on to tell me the individual who traded it in was a doctor of some sort, made over $300,000 a year, blah blah blah. WHY, do I need to know how much money the individual who traded the truck in made annually?? What on earth does that have to do with my decision to purchase that truck. And, why would he tell me that?? Im sure the individual who traded it in wouldn't want his income communicated. Most unprofessional sellking experience I've seen.. More