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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
588 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 588 reviews

December 09, 2024

Laura and George were great to work with in the purchase of our F-150 More

by NANDMCONSTRUCTION
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura, Nick, George
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Dec 10, 2024 -

Surprise Ford responded

Thanks! We're thrilled to hear that Laura and George made your F-150 purchase a great experience. Your satisfaction is our top priority, and we appreciate your positive feedback! Enjoy your new truck!

December 05, 2024

Very good buying experience. From Roger my salesperson to Chuck in finance, they were friendly and knowledgeable . More

by IAINM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger
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Dec 09, 2024 -

Surprise Ford responded

Thank you for sharing your positive experience with Roger and Chuck! We're glad to hear that their friendliness and expertise made a difference in your buying process. However, we noticed that you left a one-star review, and we would like to understand if there was anything else during your visit that we could improve. Please feel free to reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so we can address any concerns you may have and ensure your complete satisfaction. We value your feedback and hope to resolve any issues.

November 30, 2024

Laura is great. She is personable and fun to work with. I know she’s went above and beyond and fought for us when finance was running slow. We will be back for all s More

by michellelwilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Gomez
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Dec 02, 2024 -

Surprise Ford responded

Michelle, thank you so much for your fantastic review! We're thrilled to hear that Laura made such a positive impact on your experience. We look forward to assisting you with your next car and providing the same great service again!

November 29, 2024

I have been buying cars for thirty years. It’s usually not a pleasurable experience. This was an exception. Starting with Dan and everyone at the dealership was phenomenal. Terrific. The bes More

by MCarlin0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
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Dec 02, 2024 -

Surprise Ford responded

Thank you! We’re thrilled to hear about your exceptional experience with Dan and our team. Making car buying enjoyable is our goal, and it’s great to know we hit the mark for you. We appreciate your support and look forward to serving you again!

November 27, 2024

Friendly knowledgeable salesmen, great selection of vehicles, low pressure to buy, competitive pricing and a beautiful facility. I would highly recommend this dealership. More

by freefallinguy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Boyce, Ben Pietrowski, Sam Yatim
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Dec 02, 2024 -

Surprise Ford responded

Thanks! We’re thrilled to hear you had such a positive experience. Our team works hard to provide a welcoming environment with great vehicles and service. Your recommendation means a lot to us!

November 22, 2024

Took care of my issues and concerns to my satisfaction. Very happy with the service department also More

by JRCOTTON80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Hough (service advisor), Ben Pietrowski (sales consultant)
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Nov 25, 2024 -

Surprise Ford responded

Thanks! We're thrilled to hear that your concerns were addressed to your satisfaction. Our service team works hard to ensure a positive experience, and your feedback means a lot to us. Looking forward to serving you again!

November 22, 2024

Well organized, great salesman Bryce, financing took along time, my ev should have been fully charged More

by CINDYMACIAS58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I have no idea who this is
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Nov 25, 2024 -

Surprise Ford responded

Thanks for your feedback, Cindy! We're thrilled to hear you had a great experience with Bryce. We appreciate your patience with the financing and will work on ensuring better charging for future EV deliveries. Your insights help us improve!

November 14, 2024

Gio was fantastic no hassle love this dealership will definitely buy another car from Gio More

by Jaydedio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gio salesman
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Nov 15, 2024 -

Surprise Ford responded

Thank you for your fantastic feedback! We're thrilled to hear about your great experience with Gio and appreciate your support. Looking forward to helping you with your next car purchase!

November 13, 2024

The purchase and trade in process was a a game of hidden numbers and misrepresentation. You have to check all the details. They first said they would honor the CarGurus price but it disappeared from final p More

by TETPILOT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
George Lopez finance and a floor manager.
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Nov 15, 2024 -

Surprise Ford responded

We strive to ensure each step is clear and straightforward, so your comments about discrepancies in pricing and trade-in value are important to us. To address your experience in more depth, we encourage you to reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

November 12, 2024

Traded in 2020 F150 that had many issues which were being anddressed under original warranty. More

by harveygeorge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Doncea, Nick VanHorn, George (in finance)
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Nov 13, 2024 -

Surprise Ford responded

Thanks for sharing your experience, Harvey! We're glad to hear you found a solution with your trade-in. It's great to know our warranty support made a difference for you. If you have any more feedback, feel free to let us know!

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