Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.3
590 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
Contact Dealership

16825 W Waddell Rd

Surprise, AZ

85388

Directions

By Type

Showing 590 reviews

December 12, 2024

Communication isn’t a strongpoint. Everyone seems confused and unsure. The finance department rushes you through and adds service plans you never asked for or were advised they were ad More

by DNX75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Rodriguez, George Lopez
Report | Print
Dec 13, 2024 -

Surprise Ford responded

We would like to speak with you to get a better understanding of what transpired during your visit with us so we can address any concerns you may have. We are unable to identify you by this screenname to reach out directly so please contact our Customer Relations Director Beverly Woodhull at 623-666-8577 at your earliest availability.

December 09, 2024

This is the shadiest dealership I have ever dealt with. After changing the advertised price when we came to purchase a vehicle, they sneak additional items into your deal, leave out key details about th More

by stephhedin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Nelson
Report | Print
Dec 10, 2024 -

Surprise Ford responded

Stephanie, at our dealership, we strive to provide transparent and honest services, and it’s clear we missed the mark in your case. We sincerely appreciate your feedback, as it helps us identify areas for improvement. We would like to address your concerns directly and ensure that your experience is properly investigated. Please feel free to contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577.

December 09, 2024

Laura and George were great to work with in the purchase of our F-150 More

by NANDMCONSTRUCTION
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura, Nick, George
Report | Print
Dec 10, 2024 -

Surprise Ford responded

Thanks! We're thrilled to hear that Laura and George made your F-150 purchase a great experience. Your satisfaction is our top priority, and we appreciate your positive feedback! Enjoy your new truck!

December 05, 2024

Very good buying experience. From Roger my salesperson to Chuck in finance, they were friendly and knowledgeable . More

by IAINM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger
Report | Print
Dec 09, 2024 -

Surprise Ford responded

Thank you for sharing your positive experience with Roger and Chuck! We're glad to hear that their friendliness and expertise made a difference in your buying process. However, we noticed that you left a one-star review, and we would like to understand if there was anything else during your visit that we could improve. Please feel free to reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so we can address any concerns you may have and ensure your complete satisfaction. We value your feedback and hope to resolve any issues.

November 30, 2024

Laura is great. She is personable and fun to work with. I know she’s went above and beyond and fought for us when finance was running slow. We will be back for all s More

by michellelwilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Gomez
Report | Print
Dec 02, 2024 -

Surprise Ford responded

Michelle, thank you so much for your fantastic review! We're thrilled to hear that Laura made such a positive impact on your experience. We look forward to assisting you with your next car and providing the same great service again!

November 29, 2024

I have been buying cars for thirty years. It’s usually not a pleasurable experience. This was an exception. Starting with Dan and everyone at the dealership was phenomenal. Terrific. The bes More

by MCarlin0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
Report | Print
Dec 02, 2024 -

Surprise Ford responded

Thank you! We’re thrilled to hear about your exceptional experience with Dan and our team. Making car buying enjoyable is our goal, and it’s great to know we hit the mark for you. We appreciate your support and look forward to serving you again!

November 27, 2024

Friendly knowledgeable salesmen, great selection of vehicles, low pressure to buy, competitive pricing and a beautiful facility. I would highly recommend this dealership. More

by freefallinguy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Boyce, Ben Pietrowski, Sam Yatim
Report | Print
Dec 02, 2024 -

Surprise Ford responded

Thanks! We’re thrilled to hear you had such a positive experience. Our team works hard to provide a welcoming environment with great vehicles and service. Your recommendation means a lot to us!

November 22, 2024

Well organized, great salesman Bryce, financing took along time, my ev should have been fully charged More

by CINDYMACIAS58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I have no idea who this is
Report | Print
Nov 25, 2024 -

Surprise Ford responded

Thanks for your feedback, Cindy! We're thrilled to hear you had a great experience with Bryce. We appreciate your patience with the financing and will work on ensuring better charging for future EV deliveries. Your insights help us improve!

November 22, 2024

Took care of my issues and concerns to my satisfaction. Very happy with the service department also More

by JRCOTTON80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Hough (service advisor), Ben Pietrowski (sales consultant)
Report | Print
Nov 25, 2024 -

Surprise Ford responded

Thanks! We're thrilled to hear that your concerns were addressed to your satisfaction. Our service team works hard to ensure a positive experience, and your feedback means a lot to us. Looking forward to serving you again!

November 14, 2024

Gio was fantastic no hassle love this dealership will definitely buy another car from Gio More

by Jaydedio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gio salesman
Report | Print
Nov 15, 2024 -

Surprise Ford responded

Thank you for your fantastic feedback! We're thrilled to hear about your great experience with Gio and appreciate your support. Looking forward to helping you with your next car purchase!

1
...
6
7
8
...
59