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Surprise Ford

Surprise, AZ

Overview
Employees
Reviews
Vehicles
4.5
754 Reviews
What Makes Surprise Ford a Leader in the Phoenix area? Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Maverick. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area. Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory. As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit. If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
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16825 W Waddell Rd

Surprise, AZ

85388

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Showing 754 reviews

April 29, 2026

Good price, good trade, great interactions after the purchase to accommodate my last minute changes. More

by R_ZIM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve
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Apr 30, 2026 -

Surprise Ford responded

We are ecstatic to hear about your positive experience with us! Your feedback about receiving fair pricing and a favorable trade-in value means so much to our team. We understand that plans can sometimes change, and we're pleased that our team at Surprise Ford could work with you to accommodate your last-minute adjustments. It's wonderful to know that our interactions after your purchase made a difference in your overall experience. We truly appreciate customers like you and look forward to serving you again in the future.

April 28, 2026

Attentive and knowledgeable. Great full service experience Vinnie made sure I got exactly what I wanted at the end of the day More

by CHRISPMITCHL
Recommend Dealer
Yes
Employees Worked With
Vinnie
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Apr 30, 2026 -

Surprise Ford responded

We are grateful for taking the time to share your experience with us, CHRISPMITCHL. Your feedback about receiving attentive and knowledgeable service truly means a lot to our team. We're delighted to hear that you had such a complete service experience and that our team member was able to ensure you received exactly what you were looking for. Your satisfaction is what drives us to maintain our commitment to providing exceptional service to every customer who walks through our doors at Surprise Ford.

April 28, 2026

All the people did a great job, all is well, they above and beyond. My parents are very happy as well 😊 More

by FOYERIC184
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pezh Kayedan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Garate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I delt with Cami
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Apr 30, 2026 -

Surprise Ford responded

We are ecstatic to hear that our team delivered exceptional service that exceeded your expectations. It means everything to us when we can go the extra mile and ensure that both you and your parents had such a positive experience with us. Your satisfaction and happiness are what drive us to maintain our high standards every day. Thank you for taking the time to share your wonderful feedback about the outstanding work our team provided.

April 27, 2026

They always treat me well and they work efficiently which I love. I'll be back again More

by ben86_05
Recommend Dealer
Yes
Employees Worked With
Adam
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Apr 29, 2026 -

Surprise Ford responded

We deeply cherish your kind words about the excellent treatment and efficient service you receive at Surprise Ford. Your loyalty and trust in our team mean everything to us. We understand how important it is to have a reliable dealership that consistently delivers quality service, and we're honored to be that place for you. We look forward to continuing to exceed your expectations and welcome you back anytime.

April 26, 2026

Great job! Xavior did a great job! Was on top of every step and answered questions and requests. More

by GJMOSS31
Recommend Dealer
Yes
Employees Worked With
Xavier
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Apr 29, 2026 -

Surprise Ford responded

Thank you for taking the time to share your wonderful experience with us at Surprise Ford! We are thrilled to hear that you received exceptional service throughout your visit. It sounds like our team member was truly dedicated to keeping you informed at every stage and made sure all your questions and needs were addressed promptly. Your positive feedback about the attentive and thorough assistance you received means so much to us. We take great pride in providing outstanding customer service, and knowing that we exceeded your expectations makes our day. We appreciate your business and look forward to serving you again in the future!

April 26, 2026

Great experience Everyone hustled to help us. Great experience! Loved working with Xavier Will definitely reconsider Xavier More

by GJMOSS31
Recommend Dealer
Yes
Employees Worked With
Xavier
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Apr 29, 2026 -

Surprise Ford responded

Your positive experience means everything to us. We're thrilled that our team worked quickly to assist you and made your visit exceptional. It's wonderful to hear that you enjoyed working with our staff and that we've earned your consideration for future needs. Your feedback about the helpful service you received truly brightens our day. We look forward to serving you again at Surprise Ford and continuing to provide the outstanding experience you deserve.

April 26, 2026

Roger Hernandez did a great job helping me make the purchase and also in getting the exact car that I wanted. He was thoroughly knowledgeable and professional throughout the entire process. More

by richstyves
Recommend Dealer
Yes
Employees Worked With
Juan Marcelino
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Apr 29, 2026 -

Surprise Ford responded

We are delighted to hear about your wonderful experience with our team. It sounds like you received exceptional assistance in finding exactly what you were looking for. Having knowledgeable and professional support throughout your car buying journey makes all the difference, and we're thrilled that this was reflected in your visit. Your feedback about the thoroughness and expertise you experienced means a great deal to us. Thank you for choosing Surprise Ford and for taking the time to share your positive experience.

April 25, 2026

Great experience. No pressure and everyone was so nice and respectful. We appreciated how they worked with us More

by ARBOOKOUT13
Recommend Dealer
Yes
Employees Worked With
Adam
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Apr 29, 2026 -

Surprise Ford responded

We are ecstatic to hear about your wonderful experience with our team. It means so much to know that you felt comfortable throughout the process and appreciated the respectful approach our staff provided. We truly value customers like you who recognize when our team goes above and beyond to work together and find the right solutions. Your kind words about the welcoming atmosphere and collaborative spirit motivate us to continue delivering exceptional service to every customer who visits Surprise Ford.

April 24, 2026

Excellent to work with Very knowledgeable excellent to work with very respectful Happy to shop there More

by BONEMONTELEONE
Recommend Dealer
Yes
Employees Worked With
Adam
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Apr 28, 2026 -

Surprise Ford responded

We are excited to hear about your wonderful experience with our team. Your feedback about our knowledgeable and respectful staff truly means the world to us. We understand how important it is to work with people who take the time to understand your needs and treat you with care. Creating a welcoming environment where customers feel valued and respected is at the heart of what we do. Thank you for choosing Surprise Ford and for taking the time to share your positive experience.

April 21, 2026

The sales person assigned to us was very knowledgeable, kind and courteous! Usually it would take most of the day to purchase a vehicle, we were done in four hours. It was a pleasure doing business with Su More

by FSANDSTEDT
Recommend Dealer
Yes
Employees Worked With
KenDealsGood
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Apr 21, 2026 -

Surprise Ford responded

We genuinely admire your wonderful feedback about your experience with our team. It's fantastic to hear that your sales representative provided such knowledgeable and courteous service throughout your visit. We understand how valuable your time is, and we're delighted that we could complete your vehicle purchase efficiently in just four hours. Your kind words about doing business with Surprise Ford mean so much to our entire team. We truly appreciate customers like you who take the time to share their positive experiences.

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