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Susan Schein Automotive

Pelham, AL

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797 Reviews
Used Cars, Trucks and SUVs, for Sale in Pelham, AL near Birmingham Let the new Susan Schein Automotive show you how easy it is to buy a quality used car in Pelham. We believe fair prices, superior service, and treating customers right leads to satisfied repeat buyers. Our inventory is full of high-quality, low-mileage pre-owned cars. In fact, we have over 150 used vehicles for you to browse and choose from! Located in Pelham AL, we proudly serve Birmingham, Hoover, Calera, and the surrounding areas. Our friendly and knowledgeable sales staff is here to help you find the car you deserve, priced to fit your budget. Shop our virtual showroom of used cars, trucks and suv's online then stop by for a test drive. View our inventory online at SusanSchein.com
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3171 Pelham Pkwy

Pelham, AL

35124

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Showing 797 reviews

August 26, 2022

Kinda disappointed with Service dept. Bought car in 10-21 something pulling battery down couldn’t trace problem. Carlos offered us a deal we couldn’t reject. VERY HAPPY More

by Thelma Woodruff
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARLOS LONDONO
August 22, 2022

I will not recommend this dealership to anyone else. Ive bought 6 cars from them and they wanteven honor what they said they would do. I had to go back up to the dealership and make them do what they s More

by sealstim11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rivera
Aug 22, 2022 -

Susan Schein Automotive responded

Sorry about your experience with Susan Schein Automotive, do you mind letting me know what car you purchased, your name and what we still owe you from your purchase?

Aug 22, 2022 -

sealstim11 responded

When I purchased the truck I noticed it had three different tires on it and asked to have new tires installed. Also the backup camera did not work correctly and they were going to service it. Upon delivery of the truck (Dodge Ram 2500) I noticed that only two tires had been replaced and the front tires were still miss matched. The backup camera was still not working properly and if they serviced it they did a poor job. The air filter is dirty has bugs and leaves in it and the hood will not even stay up. I went ahead and ordered some new shocks for the hood. They did work on the camera but didn't fix it correctly. I hate to complain about this but I expect them to do what I asked for since I paid good money for this truck.

August 19, 2022

They have been very helpful. SS kept me informed about what was needed to be completed on my automobile. More

by JERRITGRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.D. and Doug
August 18, 2022

Very friendly people , fast service, nice place to be and to walk around and check out their new selection of cars and trucks More

by douglash1050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Locke
August 16, 2022

Everyone was very easy to work with and the process was made simple. Thanks for a smooth buying process! More

by eec1286
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rivera, GREG WEBB, Shane Locke
August 15, 2022

There was an issue with the tires that nevet got resolved when i was at the store. They took it to where they buy their tire shop and had it aligned. Turns out after i got home and checked it out. They h More

by rrworrall
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rivera, GREG WEBB, Shane Locke
August 14, 2022

Great service, they didn’t try to sell me parts I didn’t need. The price was fair. I had an electrical problem, they took the time to diagnose the problem and fix it promptly. More

by davistr55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept. was outstanding.
August 13, 2022

They were good as far as making the sale. But the service department apparently needs help. Its taken a week to change oil clean up inside vehicle and install new tires. Even though Ive bough More

by sealstim11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Curtis Purham, ZAC ROGERS
August 13, 2022

Very quick, and knowledgeable about what they do. Also everyone is very friendly, and try their best to get you what you want. Thank you so much. More

by Memorysmom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rivera, GREG WEBB, ZACH WHITTEMORE, Octavia Twitty
August 13, 2022

Great, Professional Service. The Are Not Deceitful Like Other Care Salespeople. Carlos Is Patient And Friendly. I Highly Recommend & Will Be Back In The Future. More

by Rs98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rivera, STEVEN KAGIA, Octavia Twitty, CARLOS LONDONO