Sutherlin Nissan of Orlando

I brought my 2009 Murano LE in for a normal oil change. The service technician Carlos asked if I had seen the new convertible Murano. I said I had not, but was interested since I was nearing the end of my The service technician Carlos asked if I had seen the new convertible Murano. I said I had not, but was interested since I was nearing the end of my lease. He personally walked me over to the showroom and let me see the new convertible and introduced me to Tommy. I still had a few months left on my lease, but Tommy said he would see what my options were. The dealership has COMPLETELY improved from the last time I was in 3 years ago! It was very clean, professional and a welcoming place to conduct business. In the end, the limited 2 person backseat of the convertible Murano was too limiting so I went with a new 2011 Murano LE. The deal I was offered was more than fair and the process went very smoothly from the sales process and working with the finance department. The General Sales Manager introduced himself and made sure everything was proceeding well. I was just pulling out of the parking lot with my new Murano and Carlos from the Service Department even came out to tell me congrats and let him know when I need my first oil change. If you are in the market for a Nissan I would highly recommend a visit to Sutherlin Nissan in Orlando. More

I have purchased many new vehicles, and this was by far I have purchased many new vehicles, and this was by far the best experience I've had. John Leone, the internet sales manager breaks the "shark" s I have purchased many new vehicles, and this was by far the best experience I've had. John Leone, the internet sales manager breaks the "shark" stereotype that has deservedly been placed upon the majority of the folks who work in the industry. Not only did John offer us the "too good to believe" deal that was in the paper, he also found the vehicle we wanted when the dealership did not have it available. What could have easily become a bait and switch situation turned out to a breath of fresh air to the car buying experience. The icing on the cake at Sutherlin Nissan is the spinning of the wheel, which is done after the deal is closed. I saw quite a bit of folks walk away with everything from cash or having the dealer make their first payment to ipods. More important than what we walked away with is the fact that Sutherlin Nissan can count on us buying there again, as well as bringing all of our friends and family to their dealership. More

Extended warranty is on a tiered level system, I was not aware that there were other levels available that may have been more in my budget. The finance person I worked with just sold me the Gold Plus which aware that there were other levels available that may have been more in my budget. The finance person I worked with just sold me the Gold Plus which I'm sure he got a perk for selling. It would have been better business to explain that there are various levels of protection. More

I didn't like the way they work at all. They don't try to help the customer and they show you the selection you may have. I would not recomend this dealer. help the customer and they show you the selection you may have. I would not recomend this dealer. More

I would first like to say that the internet department did an excellent job on getting me into my brand new car. John Leone promised me that he would get me into my car and he did! Not only did he make me did an excellent job on getting me into my brand new car. John Leone promised me that he would get me into my car and he did! Not only did he make me feel comfortable with my purchase but he listened to my needs and made sure that I walked out with a smile on my face! Not only did John Leone took the time to make sure that I made the right decision on my car, but his honesty, and bright personality made my experience purchasing my new 2011 Nissan Versa a walk in the park. We did hit a bump before my purchase, but like I said everything was smoothed out. I have had past negative experience from other car dealerships such as Toyota in Fort Myers and in Orlando off of West Colonial that promised that they could get me in a car and I walked out with a broken dream. After purchasing my car, even Ryan Ortiz went over all my paperwork with me with full detail explaining my interest rate, etc. Ryan Ortiz made sure that at the time of signing it would be a smooth process for me! Sutherlin Nissan's greatest assets are John Leone and Ryan Ortiz with their professionalism, courtesy, efficiency, and effectiveness; I thank them both!! MISS ORLANDO PLUS AMERICA 2011 More

Would love to haggle on price, all trained to be friendly, great showroom, interesting wheel, love the car, thanks for lunch during time there. John was exceptional & interesting salesman. Charlie friendly, great showroom, interesting wheel, love the car, thanks for lunch during time there. John was exceptional & interesting salesman. Charlie & Rita Drake More

NO!!!!!! Customer service. Ho one seems to know anything. Will Never take car there. when I tried to set up time for simple oil change was told to wait, never came back on line. Called back. NO answer. Trie Will Never take car there. when I tried to set up time for simple oil change was told to wait, never came back on line. Called back. NO answer. Tried to set up on line, was told to call. More

I'd like to share my experience and tell folks about the incredible service I always receive at Sutherlin Nissan in Orlando, Florida. I'd like to especially point out the great service I receive from Ge incredible service I always receive at Sutherlin Nissan in Orlando, Florida. I'd like to especially point out the great service I receive from George Fata and his parts team. George and his team understand what good customer service looks like and it shows in his ability to lead the parts department. They work well with the service department and sales teams to ensure my experience is always pleasant and seamless. Since purchasing my Nissan Titan new and visiting them for any warranty and service work, Sutherlin Nissan has always delivered on great customer service and their promise to exceeded customers expectations. More

I buy parts from this company all the time and am always completely satisfied with the service that is provided. I would not call anyone else for Nissan parts. Hands down the best in Florida. completely satisfied with the service that is provided. I would not call anyone else for Nissan parts. Hands down the best in Florida. More