Sutliff Volkswagen

Jeff has been my advisor for several years, and has always made the experience as smooth as possible. He takes great care to explain recommended and necessary repairs and maintenance in an understandab always made the experience as smooth as possible. He takes great care to explain recommended and necessary repairs and maintenance in an understandable way. With my most recent visit, I had a severe coolant leak requiring far more work and money than I was anticipating. Unfortunately after diagnostics, the tech whom had been with my vehicle returned with my key broken in half. Jeff promptly offered me a rental vehicle which was tremendously alleviating considering the circumstances for a few days while my repairs and the key was resolved. While Jeff was professionally resolving this, the tech (who never apologized for breaking my key) suggested I could use a pair of pliers with the metal portion of my key to use it for work (after diagnosing a severe multi-point coolant leak quoted for almost $3k worth of labor.) While I understand this was likely already addressed internally as I understand there were additional incurred costs to Sutliff for the key replacement and rental, I do want to acknowledge that I wish Jeff would have been able to handle this himself without the tech being involved with me as I found his discretion unprofessional and frankly irritating. Jeff, however, is my mother-truckin' guy and made things easier for me. More

Prompt, professional, accurate with estimating the cost. I appreciated the being picked up and dropped off so I didn't have to wait for the cars service. I appreciated the being picked up and dropped off so I didn't have to wait for the cars service. More

Very good and very efficient The staff were very friendly and helpful. They were also polite and patient and helpful. They were also polite and patient More

When Faulkner VW failed us, Sutliff stepped up and actually followed through with a plan. We should have purchased it from you guys in the first place. actually followed through with a plan. We should have purchased it from you guys in the first place. More

They went above and beyond to get us the exact car we were looking for! 4th vehicle purchase here. 10/10 highly recommend! were looking for! 4th vehicle purchase here. 10/10 highly recommend! More

Easy to get an appointment. Service was friendly and prompt. Like the car wash after inspection too. Service was friendly and prompt. Like the car wash after inspection too. More

They are friendly and up front about each service visit. I would recommend them to anyone. I would recommend them to anyone. More

Everything went well however I didn't receive a call back when I inquired about why the issues weren't seen with my vehicle when I brought it in for same problem last November when I inquired about why the issues weren't seen with my vehicle when I brought it in for same problem last November More

Everything went well however I didn't receive a call back when I inquired about why the issues weren't seen with my vehicle when I brought it in for same problem last November when I inquired about why the issues weren't seen with my vehicle when I brought it in for same problem last November More

Customer friendly and thorough The service team of Alexis, Alicia, and Jeff is formidable and deserving of recognition. Alexis, Alicia, and Jeff is formidable and deserving of recognition. More