Sutliff Volkswagen

Everyone from the second I walked into the building was very welcoming and made me feel like I was important. The great service, however, started even before then with my text communication with Josh about very welcoming and made me feel like I was important. The great service, however, started even before then with my text communication with Josh about the vehicle I was interested in. More

Very kind and helpful easy process greeted me when I walked in and took me to the department I needed walked in and took me to the department I needed More

Everyone is pleasant. Always helpful. Efficient and knowledgeable about what needs done and how much it will cost. Always helpful. Efficient and knowledgeable about what needs done and how much it will cost. More

Call and got in the next day. Jeff explained what should be done and the problem was solved. Jeff explained what should be done and the problem was solved. More

Able to accommodate unexpected urgent needs and provide timely turnaround such as with this visit timely turnaround such as with this visit More

Service was friendly and done fast. Even got a car wash. Clean waiting area too Even got a car wash. Clean waiting area too More

We did not feel pressured into buying which was appreciated. The entire process from test driving the vehicle to signing was quick and efficient appreciated. The entire process from test driving the vehicle to signing was quick and efficient More

We had an unusual problem with our passenger seat - airbag sensor pad. Once diagnosed, getting and waiting on parts added some delay. Use of a loaner car and updates on arrival and installation of part airbag sensor pad. Once diagnosed, getting and waiting on parts added some delay. Use of a loaner car and updates on arrival and installation of parts was helpful. All is well with the repair. Thank you Sutliff Volkswagen for handling this efficiently. More

Always extremely helpful, polite, and knowledgable (especially Alexis!). Service is always quicker than expected and reasonably priced. (especially Alexis!). Service is always quicker than expected and reasonably priced. More

I simply hate how the dealership nickles and dimes you over everything. I had experienced and issue with my SOS system back in March/April. I called after trying to contact VW through the app to clarify w over everything. I had experienced and issue with my SOS system back in March/April. I called after trying to contact VW through the app to clarify what was needed. I was told that this was most likely related to an issue between VW and Verizon, as a number of customers had been coming in with the same issue. I said, okay, I will bring it in with my next service as I do not want the SOS system and would like to have it disabled anyway. At the time of phone call, I asked if there was a way to disable this service and I was told no. Come time for my next service and it's $149 to run diagnostics because I'm now 5,000 past my warranty (which was not explained to me when I called at the beginning of this issue, nor was there any communication from my last service how close I was getting to the end of my warranty for these types of issues). So after spending over $300 to run diagnostics on the SOS system (which was apparently related to a battery that runs the SOS system and is known to need replaced after a few years anyway [part is also over $300]) and the service to have my oil changed, I asked again if there was a way to disable the SOS service, take a fuse out, something to get it to no longer have the dashboard alerts. I was told no, replacing the battery was the only solution and taking fuses out will only cause more issues. So I paid my money and left. I spent 15 minutes online and found a solution that disables the SOS system in the car. Had I known that was an option, it would have saved me $150. Absolute garbage service communication all around - lack of knowing your customers, lack of knowledge related to the systems in the vehicle, and complete disregard to expense. More