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Sutliff Volkswagen
Harrisburg, PA
461 Reviews
Welcome to Sutliff Volkswagen, your local destination for Volkswagen sales, service, and financing needs near Harrisburg, PA. We have been in business since 1931 and have proudly served the Central Pennsylvania region ever since. As a family-owned and operated dealership, we take pride in our commitment to providing our customers with exceptional service and quality vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 461 reviews
Verified Customer
June 09, 2025
Everyone is so accommodating & easy to work with. They truly know the meaning of customer service. They truly know the meaning of customer service. More
by JACKIEJLR
Employees Worked With
June 09, 2025
Not enough adjectives in the English language to describe how wonderful my experience as in your service department how wonderful my experience as in your service department More
by DAVID.HEWSON33
Employees Worked With
June 09, 2025
Went in for second service (20K) miles; no notes or comments from the advisor regarding what was being completed other than an oil change….so why does it take over an hour to have my oil changed when I comments from the advisor regarding what was being completed other than an oil change….so why does it take over an hour to have my oil changed when I actually made an appointment and showed up 7 minutes early? I will not be coming back unless warranty work is required. More
by BLAKECURRY
Employees Worked With
June 09, 2025
Front desk was very friendly and had excellent communication. Cat servicing was excellent, efficient, and timely. communication. Cat servicing was excellent, efficient, and timely. More
by SAYROJ1699
Employees Worked With
June 08, 2025
Customer service was really helpful and service work was completed within time they estimated . Would recommend completed within time they estimated . Would recommend More
by THIMS45
Employees Worked With
June 08, 2025
I always take my car to the dealership. This was not my best experience with Sutliff. This was not my best experience with Sutliff. More
by tracey13
Employees Worked With
June 08, 2025
Getting an appointment is pretty easy. They keep me informed of what they are doing. They’ve been my dealership for a while now. They keep me informed of what they are doing. They’ve been my dealership for a while now. More
by JANECRAWFORD
Employees Worked With
June 08, 2025
Heather Dengler in the Parts Department is great to deal with and she is very knowledgeable! with and she is very knowledgeable! More
by MY79KWK100
June 08, 2025
Failure to communicate. Ordered 2 new key fobs. Arrived in a few days. Appointment to program keys a week later. It was found that one fob was incorrectly cut. A new one was Ordered 2 new key fobs. Arrived in a few days. Appointment to program keys a week later. It was found that one fob was incorrectly cut. A new one was to be ordered. Would take 1-2 days for it to arrive. Once arrived, I was supposed to be called to let me know that I could schedule a time to drive back to Sutliff to program all keys that I had along with new fob. Can’t schedule an appointment if fob isn’t there, right? Well, three weeks later and no call. So I called and asked why I hadn’t received a call and whether the fob had arrived. I was basically told “Whoopsie, it’s here. No idea why no one called you.” This from the lady that scheduled my first service and was the same one that said one fob was miscut and that a replacement was being ordered. SHE should have been the one to follow through and call me!! So, in other words, “Whoopsie, I didn’t follow through with the requirement and call you to schedule once we had it.” Professional and being accountable failure. More
by lancemanion
Employees Worked With
The only woman working at the VW service desks.
